Orchid Cleaners & Laundry

I tried Orchid Dry Cleaners and they’re the absolute worst. I’m convinced they only iron the clothes & return them to you. My first experience was last year with a few sweaters. When I got them back, they felt stiff & smelled odd. I thought that I was just being particular and tried them again earlier this year. Unfortunately, my experience was even worse. I dropped off several shirts, sweaters, and pants only to pick them up full of what I can only assume was pet hair. I asked if they had pets in the business and the cashier said they did not. I told her that they needed to be redone and she complied only after she charged me. I explained that the charge needed to be reversed and that my items needed to be laundered again. She agreed. When I returned to next day, she promptly handed me the clothes with the same amount of «pet» hair on them. Not one thing was redone. I was so angry that I left and vowed to never return. Now I have several unclean items that smell terribly. Avoid this place at all cost.

Terrible customer service. I brought a sailor outfit for my son’s 2^nd year birthday pictures to get dry cleaned here. When I picked it up I noticed they tore a decorative ribbon on the hat and didn’t even tell me about it. I noticed when we got to the photo shoot 30 min later. I called them and they said the owner would call me back. It’s 3 days later and still no call so I call them again and am told to call in the morning. Don’t take your items here, they’ll ruin it!

I really wanted to like this place since we live so close but I honestly just can’t support a business that is run this poorly and does such a crappy job. I brought 15 lbs of laundry in for fluff n fold the other day and the lady who greeted me seemed like she had a stick up her ass. Not the nicest human being, but whatever, as long as they do a good job with my clothes.
I come back a couple days later to pick up my laundry, another lady is working and seems like she has a smaller stick up her ass. Whatever, as long as they do a good job with my clothes. When she comes back, I hear her talking in spanish to another guy asking him if ‘the bag looks like 15 lbs?“
I’m white but I can speak spanish so once I get the bag and feel how not heavy it is, I’m wondering if they charged me for 15 lbs but it’s really a lot less? My last fluff n fold had the scale right up front, but Orchid’s is behind the counter so you don’t get to see them weigh it. When I get home, I weigh it on my mail scale and sure enough, it’s only 10 lbs. I call in and they say oh sorry, let me refund you for the 5 lbs.
Later that day, I open the bag and guess what, it’s not my laundry! Orchid passes out your laundry in these super anti-​eco-​friendly paper wrapped bags so you can’t see the contents. Again, other places use clear bags to avoid this problem.
So I have to go back in and they say sorry, come into the back and let’s find your laundry. I find it and take the bag home — again, I wasn’t expecting a discount or free laundry for this screw-​up but at least act like you’re really sorry and realize that it was an inconvenience for me to have to come back in.
Ok so I finally get home and start putting away my laundry and it honestly looks like a 5 year old folded my clothes. Some of the clothes were just laid down and not folded at all and most of my shirts are wrinkled or folded poorly.
I think 2 stars is generous but since they are so close to my house, I gave them an extra star. Unfortunately, they have some serious problems with their employees, processes and the actual service they provide. You’ve been warned :)

Good prices for cleaning uniforms, however, their employees lack greatly in good customer service. Every visit. Seeking another business to clean my laundry. My patronage should be appreciated and not met with sour attitudes.

I can say, so far, Orchid has done no wrong. Clothes come back clean. Clothes are ready when said. Unfortunately, the dry-​cleaning prices are a bit high. Fortunately, they are competitive. Laundry on the other hand is cheap… less than $ 2 per item.
Can’t comment on the alteration service as I haven’t needed the service yet.
This place is easily assessable with its drive-​up parking. No backing up needed.
Side note– it would be nice if staff would smile. Not quite sure why they don’t.
*recommended

Speedy and friendly service every single time. They leave my clothes looking flawless. They also have overnight service which has gotten me out of binds several times.

NOT WORTH IT! 26 dollars for 6 pieces are you kidding me? 7 dollars for a dress, not like a wedding or quince dress a plain work dress. 5 for a plain blouse? Go to $ 1 Cleaners on Bellflower near Trader Joes. They cost at least half of what this place costs. Never going back.

Since calling the manager seemed like a headache, I walked into a fabric store to ask for assitance for the zipper Orchid Cleaners damaged. In less than a minute I was directed to a zipper kit to fix. Wow Orchid … you had my jacket for weeks and couldn’t fix it. Denied damaging it, but I walk into a fabric store and find a solution in less than a minute? You should be paying me for this repair I had to purchase. I am a pretty understanding person but this is ridiculous. Now I have to find a new cleaners.

This morning I dropped off my clothes and I asked the owner if I could get them today. I asked him if he closed at 6 pm. He said yes. I got here at 545pm, and now the sign says closed at 5pm. I will be finding another dry cleaner. I am traveling tomorrow morning, I need to get more clothes.
Of course there is no answering machine. They don’t want to know.

I went here based on other reviews, the convenient hours, and the proximity to my house, but I had a totally different experience.
For me this place is customer service at its worst. The two times I went to drop off clothes it was a bit awkward– half a dozen people working hard in the back, one lazy girl towards the front who let me stand there for a couple minutes before making her way over to assist.
The second– and last time– I went, they temporarily lost my clothes. I expected them to actually try and resolve the problem and to communicate with me about the status. It wasn’t until I got through to the owner that that occurred.
If the quality of the work was better or the prices were phenomenal I could probably overlook the poor customer service. But that’s not the case, and there are way too many other dry cleaners in the area for me to use this one again.

Best Dry Cleaners in town! Wouldn’t trust anyone else. Thank you to everyone there for continuously providing exceptional service

Have been taking work clothes here for a few years now. Service is consistently great, cleaning is great. If you need it quick, they can do it. I usually just drop off a big bag with the tag they give you if you are a regular, and I don’t even need to hang around to get the receipt. The clothes come back two days later in perfect order. Never a thing missing. We have also had multiple items repaired, rips in fabric, hemming, and zippers – all done well and for reasonable prices.

Orchid’s is a pretty good dry cleaner. I take my work shirts here once a month. They are open saturdays and until 7pm during the week, which is great because with work I can’t go any other time.
It is only a buck and some change per shirt for regular laundry. I recently had a tare in a sleeve and they fixed it right up for $ 3.55. It opened up again the first time I wore it, but I am sure they will do it again for no charge when I go again.

One thing about Long Beach, on pretty much every corner you can find 1) a 7 – 11, 2) a laundry-​mat and 3) a dry cleaner. Point being is, after living in here for 10 years plus, I tried a number of dry cleaners before Orchid. After my first experience with Orchid I haven’t gone anywhere else. Their prices are competitive, their service is always friendly, their hours are convenient and they can get my clothes clean quickly. What more could you ask for… a bowl of candy always on tap!
++++

Now that’s what I’m looking for. My shirts were impeccably pressed, stains removed, quick turnaround and a reasonable price. This is my new dry cleaners.

I’ve been coming here for a few months now after «shopping» several other places along broadway and downtown LB. The service here is unmatched and the prices are in line, if not lower, then every other place I checked. Never had an issue with missing buttons or damaged clothes and my creases are always crisp and my shirts are always clean.

I Love this place! I have brought many items that needed to be dry cleaned, and seams that needed to be sewn. Everything was done well and at a fair cost. I won a WWII pea coat on Ebay that hadn’t been cleaned in a very long time. The wool was dirty and there were random stains all over the coat. I brought it to Orchard and told them to give it a good cleaning. When I came to get it, it looked and felt like the coat was brand new! The wool was soft and the stains were gone. My girlfriend has brought her scrubs and lab coats to this place as well and she always gets them back in a timely matter, crisp and clean!
If you haven’t tried this place, I highly recommend it!

Laundry services and dry cleaners don’t get any better than this. I’ve NEVER had a shirt missing buttons nor have I had any missing clothing or mispicks. Since day one, I’ve never even had to give them my name or phone number. They know me when I walk in the door. They have a very steady staff.
I would NOT RECOMMEND their alteration services. That’s a crap shoot. Take those to Nice across the street.

I love this place. They always do such an amazing job. I brought in one of my favorite dresses and they forgot to get the stains out, but I pointed it out when I went to pick it up and they took care of it right away. They were very nice about it and made sure I was happy.
I also brought in a dress shirt that was missing a cuff-​link type button to it, which I had lost a while ago. When I picked up the shirt, I notice that I had me a new cufflink, out of nice buttons and it was very close in size and color to my original one. I didn’t ask for them to do this and it was such a pleasant surprise. I know its a little pricer then some places, but they really do a nice job.

This is my neighborhood cleaners and I want to recommend them to the Long Beach community.
I’ve been frequenting this merchant for the past 6 years and been very happy with the service. They remembered me after the second time in the store which is a sign to me you’ve found the right neighborhood.
The prices are a bit on the expensive side but you definitely get a high level of service (and as we all learn eventually… you do get what you pay for if you are aware). They always have everything done when they say and have helped me out with turning things around fast when you need that special shirt then next day. The staff is very freindly and always have a smile…
I really believe it is important to support our local merchants so if you live in the Broadway Corridor do yourself a favor and give these guys a try…