Rite Aid

Rite Aid ice cream is my absolute fave and my experience is generally good. There’s not an ice cream person that always stands there, so usually the person at the cash register comes over (if they’re not busy) to help the people with ice cream. But when I previously went, the person at the cash register, Tonya, didn’t come over. I made eye contact with her like twice and she still didn’t come over. So my boyfriend went up to her and asked her for help and she said she had to call someone for that. And the guy in front of us (also waiting for ice cream) said that he had already asked for help and had been waiting there for a while. We got our ice cream and the lady who gave it also said we could have our items checked out there so that was nice.
We wanted a plastic bag so we had to go to the front and when we asked Tonya for one, she respectfully said we’d have to pay for one (which is understandable because it is in LB). But yeah, she seems like a nice person, but only if you go up to her. Like she doesn’t go to you and offer help; she doesn’t really go above and beyond in terms of customer service, so that’s the three stars.

I love going to Rite Aid because they have everything I need and on top of that Thrifty ice cream.
It’s close to a high school so it gets a little busy around the time the school lets out.
Also Tonya who was at the cashier doesn’t seem to take initiative when it comes to customer service. I was waiting with another customer for someone to help us with ice cream and she was just looking at us. Until I went over and asked for help after the other customer before me had already asked.

Rite Aid is not my first choice of pharmacy or grocery. I’m rarely in one because their prices tend to be higher than other stores like CVS or Walgreens. I came in here today looking for a bathroom product since Dollar Tree and the Bargain Grocery a few doors down did not have it. The hubby and I figured it wouldn’t hurt to check if they have it, might as well. Surprisingly, RA did have it! The price, as expected, was more than we usually pay for – $ 3 more. The quality was average too so we ended up walking out on it after weighing the Pros&Cons. Thanks though.
By the way, the moment we walked into RA… I kid you not, it smelled bleach/​old rag. Gross. Must’ve been some old mop being used to clean down the aisles. Ew.

Tonya provides the worst customer service. If this store weren’t at my corner I would never go

I am infuriated by the fact that the pharmacy had given me generic pills without my consent. But of course, only after I left Rite Aid, I discovered I was given generic. I know they should be the same as the brand, but with my medication, this is different. The fillers used in the generic changes how my body breaks it down.
I called back just now to be blatantly denied a few times by dismissing me with «Once the prescription leaves the pharmacy, it cannot be brought back». Getting the prescription is not cheap and not refillable. Please, give me one goddamn break. I am a full time student and I just don’t have the funds to put up with the generic BS when my insurance covers the actual brand.

I’m 60 years young and usually have bought items near the Rite-​aid in Los Altos shopping center. Yet the other day I was going to my one of a kind chiropractor Dr, Steve (chiroman) and as I was leaving I decided to go into the Rite-​aid on Spring Street and Palo Verde. I have always said that if a company doesn’t give good customer service then they have nothing at all. The clerk named Djuan had asked how was my day and that he hoped I have a terrific weekend. I left with a smile and the receipt in my hand. This was last Sunday. On Monday I went looking for my new make-​up and searched high and low to no avail. Tuesday morning I called Rite-​aid and asked to speak to the manager. I told him I had gone in and bought almost $ 40 worth of makeup & I believed that I had left the products on the counter and walked out with the receipt in my hand. He said one moment please and put me on hold He came back and said he had spoked to Djuan & he remembered me. The manager said come on in, pick out your products for we want to make our customers happy! Who does that nowadays? Pure sweet customer service. I told the manager that I was going to write up a review on Unilocal and he said do that and I will give you an ice cream cone. I replied thanks but I am diabetic and he said we have sugar free ice cream! I didn’t take the offer but thought it was cool that he had offered this. Rite-​aid is lucky to have Djuan on their team and had taken a frustrasted consumer and turned around to give top customer service. Thanks to the manager who had taken a frustrated customer and made it right for her. You now have a «forever» new customer who will tell 50 people about their terrific service. If I could give 10 stars I would.

***********MAKE-​UP ADDICTS UNITE**********
Hello, my name is Lena and I’m a make-​upholic! (oooh the shame!).
Well pretty much my only reason for shopping Rite-​Aid is the endless and glorious rows of make-​up!!! (I can hear the Angels singing in the background… ahhhhhhhh!)
Among having a serious addiction to hamburgers, coffee, flaming hot Cheetos (they are my crack!), I have had a terminal and chronic obsession with make-​up since I was a wee little gal… the doctors say there is no cure.
Thus Rite-​Aid is my friend in time of need, and she never lets me down! They have their make-​up selection nicely displayed and always very well manicured. The new collections are also nicely display at the entrance of the store and always seem to have a plentiful supply which is good as I’ve been known to drive around town from one Rite-​Aid to another to get my fix of that special shade of lipstick when it’s out of stock… drive me insane!
As for the rest of the store, heck I’ve not idea what it looks like. All I know is that make-​up makes me happy… Rite-​Aid has make-up…Rite-Aid is my friend :)
So for my fellow make-​upholics come get your fix here!

I always use this location for all of my perscription, toiletries and over the counter medications since I work right across the street from it. The service is always friendly and someone is always available to answer any questions or point you in the right direction. I am always greeted at the door and will continue to use this location.

Thrifty’s ice cream is the only reason I ever go into rite aid. If you haven’t had it, you need to try it. It’s the best!!! Plus they usually have good deals like BO-​GO and stuff. :D

I came to the pharmacy here after taking my son to urgent care across the street. They did not have one of the items from my perscription but I thought it was very kind of them to call other Rite Aids and Ralphs for me to see if they could order it. Great customer service. They were fast in inputting my information. We normally go closer to home, but I knew I wasn’t going to make it before close. I had even declined consultation but they still gave me a brief one anyways. I was in and out in about 20 mins.

Clean location, good cold beer selection, ice cream, photos, and all your pharmacy needs. So it’s a Rite Aid

Wow! I don’t know of any other store that has this level of customer service. Came in looking for my stuff n i’m greeted by friendly employees. Eric the store manager takes me on a personal tour of the store just to find my stuff. Oh n Discounts!!! Yeah this store is awesome!

They still have ice cream you can buy by the scoop. Its nice to not be stuck at BR or Yogurtland.

Have a cold. Driving by this plaza on the way back to work, so I swing in and see if I can get me some Theraflu. It’s Christmas time, and so all the seasonal stuff is up and there’s a buzz in the air.
This Rite Aid is well stocked and clean, and when I was walking through the Cold Med aisle, an employee asked if I needed help, so customer service seems attentive and friendly.
Better yet, there must be a Santa Clause, because the Theraflu, regularly $ 6.49, was on sale for $ 3.99, and there was one of those handy coupon gadgets hanging on the shelf that coughed up a coupon for $ 1.50 off! So at the register, I asked if the coupon applied, and voila! $ 6.40 Theraflu for $ 2.88 out the door.
Merry Christmas!