Sang-Q Cleaners

Wish I could give zero stars. This place is the worst. In the past 3 months I’ve been given other people’s clothes 4 times and have been shorted my clothes as well. Their process is not good and they have a whole row of people’s clothes they have misplaced. I’ve accidentally left money in my pants pockets twice (my fault I know) and of course despite calling right away each time the money has disappeared. These people run a poor operation and they are thieves. The girl told me the regularly lose clothes (really?) but that it general doesn’t happen to the same person more than a couple of times. Stay far away.

I was going to hold back giving a 1 star as I’ve been coming here for several months and although there’s been more than a handful of instances that my clothes have not been thoroughly cleaned and have had to wait another 3 – 4 days to redo them, I didn’t mind because I lived so closeby. But today was the last straw. Two months ago I brought in a somewhat pricey ($ 200 Marciano) blazer. A few days later, I come back and there’s a hole in the spot where the stain was. The Asian dude still tried to charge me for my remaining balance. I was sooo irate. Not only is my jacket irreparable, now this dude is still trying to charge me! Anyway we settled on a credit to my account. Fine whatever! I just wanted to get out of there.
A few days ago, I drop a few items in for dry cleaning. Picked it up today and Fabiola or whatever her name was, tried to charge me $ 16. Uhhh, I have that stupid credit on my account because just 2 months ago you ruined my jacket, now you’re still trying to charge me! She looked at the computer again and her next response was, «Oh, you only owe $ 3.» NO dude. I owe frikken ZEROO dollars. I’m seriously livid that I have to deal with these people again. She was so unpleasant and clearly didn’t know what she was doing. I couldn’t leave without paying the $ 3 because there was no manager around and this brilliant person with tons of personality and excellent customer service skills (SARCASM there obviously), wanted me to come back in 2 hours to speak with the manager. F that. I have one day off all week and there’s no way I’m gonna make time to come back in 2 hours to see this person’s face again. I’ll pay you the $ 3. And you can go F yourself. :)
This place is theeee worst. Will never come back here.
PLEEEASE take your business elsewhere.

Horrible place! They ruined one of my beloved dresses. I went to pull it out of the closet and one tie end was completely missing. The dress is unwearable now since the bust cannot be tied. I am livid!
This isn’t the first problem I’ve encountered with them but this crosses the line. Why would you hand over an item that you destroyed like nothing is wrong? Never use this place! Something eventually will go terribly wrong because whomever is doing the dry cleaning is clearly incompetent and lacks sufficient knowledge of fabrics.

After one too many items got ruined, I’m done. Clothes wear out and I was very forgiving with not placing blame. However, when an item was destroyed and Sang Q didn’t tell me (it was obvious, my dress was completely shredded). AND, there was no responsibility on their part, nor apology. I even called back after my in person discussion because I wanted to resolve the issue. I was a loyal customer for years but quality and customer service seems to be lacking these days.

I had to give them 5 stars! Besides that fact that my husband, sister and brother in-​law love them as a cleaners I took a bridesmaid dress in to be hemmed and they quoted me $ 45 cheaper than the 4 different places I checked. I took it in on a Friday and it was done by Monday AND they did a great job! I think I found a new place to have everything cleaned and hemmed now.

I have been using them since they opened in the neighborhood. The staff is always courteous and they always get the items cleaned with minimal cleaner smell. They are always upfront when a stain can’t be removed.

SUPERB cleaning services! Thank you for the excellent customer service! The staff who assisted me was very nice! Thank you team for helping me sooooo much! My heart is happy for your business and your success! Affordable prices and quality service at its finest! THANK YOU ALL FOR EVERYTHING!

I took 3 dresses here to have them altered and even a shirt to be dry cleaned. The dresses all came out wonderfully. I had to shortened in length and one had the straps altered. They do a great job & are always on time !

After using this cleaners for 2 – 3 months and having them clean my suits 5 – 6 times, they lost one of my suits! They lost the pants and shirt because I didn’t have them wash the jacket. However, it was my favorite suit.
This caused an awkward situation. These people seemed nice, but they either stole my suit or gave it to someone else; both are terribly irresponsible for dry cleaners. I suppose someone could have broken into the place and taken it, but that’s doubtful. In this spying day and age, I even wondered if they sent it to Asia for my DNA to be analyzed or something…
We were on great terms and I appreciated their work until this happened. We gave it a few weeks and I returned twice and they didn’t have it. They decided to let me take five pieces of leftover clothing. For about an hour, I examined all of the clothes that were presumably left behind. They are in a rack toward the back. I chose a tie, a few shirts, and a jacket. They were gently used.
I won’t return to this place to wash my suit again. I’m bummed.

Just started using these guys, so far so good, items were ready ahead of scheduled time, very reasonable, and cleaned items pretty good too.
Far better than the last cleaners I used! Keep up the good work!

FELL IN LOVE THIS PLACE! I would go to them and say «Sang Q so much!» Hahaha just kidding. But seriously though. I went to get a maxi skirt altered so that it would be 25″. Mine was even more work. Instead of cutting from the bottom, I requested for it to be cut from the top and move the elastic garter lower. I was a little nervous for the results. But THEY NAILED IT! Totally love the results, the price was very reasonable, and the service was great! This will probably be my new place for cleaners/​alterations.

We previously took our clothes to the «green» cleaner over by I luv sushi in Lakewood. After they ruined several items within months we switched over to Sang Q. Have been a customer now for over six years. My husband drops there at least once a week and we have always had a good experience with them. The one time a shirt did get ruined there they showed it to us upon pick up and offered us credit for the shirt without us asking. Always fixes buttons if broken. Haven’t done any alterations here so can’t speak to that but the front desk female is super pleasant, knows us by face and just gets things going before I’m even in the door if she sees me picking up, which is impressive to me as I don’t pick up nearly as often as my husband and she still remembers who I am.

They suck and don’t stand behind their work! Had…(past tense) a nice top that needed to be dry cleaned. They pressed it so hard that they broke half of the buttons and didn’t offer to replace the buttons. In fact they accused me of doing it. It was the first time I had it cleaned!

Very customer service oriented. They know their customers’ names. Great place!

Beware! Do not take anything to them that cannot be replaced. I have been going to Sang Q since we moved to the area over a year ago. After 2 issues I will not be returning.
Issue 1: I took a tie with a stain on it into them and it came back with a worse stain on it where they tried to clean it. It was already stained when we brought it in, and they do a good job on my husbands clothes, so I I let it slide. Big mistake.
Issue 2: This last time when I brought in a nice shirt of mine and it came back with dark stains all along the sleeve. The shirt is completely ruined. On top of that, I was told to come back in a few days to talk to someone else to get my issue resolved. The real source of my frustration is that this issue cannot truly be resolved, because I cannot go buy that same shirt anymore. I will fight them to get my money back, believe me I will, but that shirt itself is irreplaceable.
Sang Q I am furious and I am writing this as a warning to you other Unilocalers so you do not have the same awful thing happen to you

after Foasberg Cleaners lost my clothes, I tried Sang-​Q & have never looked back.
SANG Q!

Last week convinced my wife to try out Sang-​Q Cleaners, well she was glad she did. She has been a long time Foasberg Cleaners customer, don’t as me why, really the only reason was for conveyance. I always thought Foasberg was over priced and the terrible customer service.
The owner and help at Sang-​Q are excellent, cloth are cleaned using Natural Process NO PERC… just picked up some shirts and they came back excellent.
We are happy to have found Sang-​Q in Bixby Knolls /​Bixby Heights area…

I have been going here to this dry cleaners with all my shit since I moved to Long Beach the past 11 months. This is the one time, and only time you’ll hear me say it so listen up.“Asians do it best!!” They do a fabulous job on all my clothes. I dont take Old Navy shit there or Marshall’s discounts either, I take my Versace, Burberry and James Tyrwhitt clothes there. ALWAYS the best service and priced affordably too! Go kids, them em the gay jock sent ya’ you’ll get a –10% discount

Very good service and excellent prices for natural dry cleaning.
Yes, natural.
You probably already know about this, but in case you hadn’t heard, most dry cleaners use perchlorethylene (perc for short), a potentially carcinogenic chemical that is a central nervous system depressant and can cause irritation to the skin. Clothes processed at the typical dry cleaners that use «perc» are recommended to be aired out for at least three days outside of the plastic bag. Perchlorethylene has been banned by the state of California and will be phased out completely by 2023.
Sang-​Q has a special natural dry cleaning machine on the premises (not to be confused with organic dry cleaning which does have any by-​product pollutants whatsoever).
After chatting with the man at the counter whom I asked why don’t they charge more for their special natural process, he explained to me that some customers complain about their prices (I think it was $ 1.75 or $ 1.95 apiece). I realize that the demographic of people who complain to a natural cleaner about their price probably doesn’t realize the difference in the process and probably doesn’t Unilocal,either, for that matter. But, I have to say it anyway; $ 1.75 for a piece of clothing to be dry cleaned through a natural process is NOT expensive. I’ve paid quadruple that price for a regular dry cleaner that uses perc!
Quick, prompt service, flexible staff, natural cleaning on clothes that you can wear straight from the plastic wrapper without getting skin afflictions deserves five stars from me!

Since Cal Cleaners closed and I was referred to Golden Hanger by proxy, the new kid in town call Sang-​Q (your welcome, haha) is a nice change.
Located on the southeast corner of Carson and Orange, on the former Mobil gas station site that was deserted for a number of years, the friendly and attentive service is a welcome respite from the ‘service’ at Golden Hanger. I understand that certain jobs aren’t the most fun (telephone sales, anyone?), but the attention to detail was really lax at the ‘Hanger and is much nicer at Sang-​Q.
The people are always very nice and offer same-​day service if you drop off before 10am IIRC. Although the parking lot is much smaller than at the ‘Hanger, you’re not dancing what I dub the «parking lot balet» and dodging shopping carts, inattentive people backing out of parking spots and childen running willy-​nilly.
A couple more business are looking to open soon, including a chinese take out restraunant; more to come once that place opens.