Smith Douglas A MD

This review is not about the doctor but about the process. I called this office after locating this practice online and seeing they were accepting new patients. I reviewed the doctors experience and felt this would be a wonderful place to go. However after speaking to the receptionist who advised they were indeed accepting new patients her story changed after she received my information. I have a primary medical doctor and ppo insurance which entititles me to go anywhere I choose without a referral. I was very frustrated when she said the doctor doesn’t except patients from doctors he doesn’t know. I don’t care about the process but that needs to be listed on the doctors website as a limitation. Callin this office was a total waste of time she was rude and didn’t listen to the information I was giving to her. She asked me several times what my doctor name was and how to spell it on top of continuing to place me on hold. The end results she referred me to another doctor office they She needs training on how to properly handle situations and be a delight to people.