Southern California Ear, Nose and Throat

I came in for serious vertigo February and it took me months to get the front desk to send in for my balance test and Mri. It is now June and I FINALLY am back in the office for my results and to hope for a solution. I can not stress enough that if you want to be seen you call every day and tell them you will call every day until the approval is set and then start all over. You will need to do this again to get a follow up appointment. Dr Julie is helpful and Listens but her staff just does not care. I have been suffering for months with my balance and vertigo and the office staff could care less.
Also waiting to be seen by the dr when you are there??? It will take at least an hour sitting and waiting.

My Badd! …In my excitement a few scribing errors occurred, but I hope the sentiment came across?! Thnx, Er’body! ((Llolllol)) S.C.E.N.T.””

I thought I was scheduled first appointment @ 9:30 am but I just now made it to the exam room @ 10:18 still waiting… Previous appointments I waited almost 2 hrs… Consistently late… No one from the front desk has the courtesy to inform of delay. I don’t think I can’t come back anymore

Yes the wait times are long but we love Dr. Wilner! Both of my children have been seeing him for 10 years! He has helped us navigate allergies and chronic ear infections!!!

My daughter, who is 6, has been going here for the last 3 – 4 years and only the past year we’ve had ridiculous problems.
The wait times for appointments are outrageous. I’ll schedule a morning appointment before I go to work around 9 or 10 and won’t be seen for another hour or two. The nurses there don’t seem so bad but are overloaded with patients or office work and forget to tend to the patients in the rooms. We were placed in a room and waited for almost a hour & a half then the nurse said there are 2 patients in front of me. My child is young and can only expect so much patience from her. So I was upset and asked to reschedule. The next appointment was 1.5 month out! I told them not to bill my insurance for the visit since we were not seen and the front end girls gave loads of attitude and I received a voice mail of apology from the office manager who didn’t return my call.
The latest incident is trying to schedule an appointment but was told I couldn’t because I didn’t pay a bill. Which I told them I did but the billing department lady said its not a big bill ($ 22.74) so just pay it! I told her no I’m certain I paid it. So I came home to check my records and of course it’s paid. She begins to ask who all is in my household and I tell her I have 1 child. So now I’m worried that I’m getting billed for another persons child who isn’t paying the bills. She then tells me she will speak to the billing department (her) and get that cleared. Seriously!!! Super annoying aggravating and just the straw that broke the camels back! Why did I stay with them so long? They have an audiologist in the office and my daughter needs her hearing checked. So now I’m done and good luck to anyone willing to tolerate the incompetence of this office.
When we first starting going there it was great I would’ve recommended them to anyone, but now it makes me angry to think of them.
Ps: I know my grammer is off but I was angry writing this. So please get the just of this and hopefully you find the dr that’s best for you.

I was referred to SCENT by my co-​worker who said his son went here. Admittedly, my co-​worker is not really what I’d consider an astute individual, so I suppose this was partially my fault for even listening to him. At any rate, I needed to see an ENT for sinus issues and he recommended SCENT, so I scheduled an appointment. I scheduled an appointment with one of the doctor’s from the practice (not Nina) at the Los Alamitos location.
First off the Los Alamitos location is a dirty old building that charges for parking. The inside just looked very very old. If they try and schedule you at the Los Alamitos location, prepare to either get an early appointment or you will pay for parking on the surface lot next to the old building.
Try and park on the street. I just shook my head watching the line of people try and pay for parking as I walked in. Then like everyone else, the doctor was running late, so my appointment did not even start until 45 min past my scheduled time.
The consultation, went normal, we discussed issues going on. Overall pretty standard. Quite frankly, I did not feel like the doctor really offered any unique expertise despite their resume/​bio on the site. I went to this practice on «allegedly» good expertise… which I didn’t get the impression of.
In the end, I was out my co-​pay and wasted my time which is what I get for listening to my mediocre co-worker’s advice. I got my surgery here in Orange County instead by a much better regarded ENT doctor that I felt good about. There’s a lot of expert ENT doctors here in SoCal. No need to waste my time or money at this place.
TL;DR
My co-pay+received no value= charitable donation

Dr. Yu is nice and knows her stuff, but the staff seems overloaded and therefore gives very poor service to patients — so I’m leaving SCENT as its just too disorganized. I’m sitting right now here in their waiting room an hour past my appointment and have watched two others just leave because of the wait. I’m going to do the same once I finish typing this out.
Further, earlier in the year, when getting scheduled for surgery, there was a two month delay because the scheduler forgot about the time needed for getting labs done and then took too long to set things up. Then, recently, they botched a sleep study referral first with my insurance company and then again failed to resubmit — all with no communication to me — I always had to call to find out what the problem was. Eight weeks of delay and still no sleep study set up. I was going to tell all this to Dr. Yu, but since my appointment is now an hour late I’m instead just sharing it here on Unilocal and I’m out of here. Find yourself another office for ENT services.

I honestly wish I could give zero stars. Both times I had an appointment and I ended up waiting in the waiting room for over an hour. Then when I was finally shown to a room, I had to wait there for 20 – 30 minutes each time! Even if the doctors do a good job, it is not worth the amount of time that you have to spend waiting. There are other ENT doctors in Long Beach that will do just as good of a job.

The wait time at this office is utterly ridiculous. My second time here, and both times I had to wait an hour in the waiting room before even being placed into a room. Once in a room, the waiting continued. The first time I chalked it up to being a new patient so my paperwork had to be completed. However on my second visit (as I write this now), I’ve been sitting here for 55 minutes already. I had to ask how much longer, to which I was told I’m next (that was 10 minutes ago). Dr. Yoshpe is definitely a reputable doctor and very nice /​knowledgeable indeed, however waiting this long to be seen by her makes me want to switch doctors. The assistants at the receptionist desk aren’t too concerned about people having to wait this long, either. Once you get in, the treatment is very good. The service before hand, however, is terrible.

Omg the wait time is ridiculous!
My first appointment I waited a hour and 15 mins to be taken into the room and then waited another 30 mins to see a doctor.
My followup appointment wait was just as bad.

Rude staff. Wait hours even with an appointment. Sad. I hear the doctors are great. One of them performed surgery on my son. We just need a quick follow up. Nothing is quick here except for the tempers.

Horrible time getting an appointment. Used Dr. Wilner about 8 years ago when my son was an infant. I guess nothing has changed because I remember waiting for over an hour for each visit. He was GOOD and worth it and we had an complicated issue so I put up with it.
Now here we are 8 years later and I needed an appointment for my daughter and her headaches and sinus issues. The office has rescheduled the appointment 3 times and has very limited availability to reschedule. After just waiting on hold for 15 minutes, I cancelled her appointment and got into another ENT. There are other ENTs out there. If you have time and you have a complicated issue, by all means spend your time, but if you just need to get in to see an ENT, go somewhere else.
They are a busy office and have a lot of patients, it’s been over 8 years and things haven’t changed so I’m guessing it’s never going to change.

Waited more than an hour to meet doctor for 4 minutes checkup. Nothing came out of our visit and the reason for our daughters nasal blockage was never identified.
Not recommended.

Made an appt at what I thought was their Huntington Beach location. They sent me three email reminders but it never said the location. Showed up for my appt on time to be told it is in their Long Beach location. I have now been in the waiting room for almost two hours. Never again.

Our son recently had tubal implants and the surgery went well, that’s the most important part. However, with that said, SCENT is a high volume, assembly line medical office.
Don’t expect to see an actual ENT MD here, we never did. We dealt with the PA only, even for his post surgery check up. We were told we were going to meet Dr. Yu prior to the surgery, but we didn’t actually meet her until literally just before the surgery. And even then my wife had to ask.
The biggest issue we had was that after surgery was recommended, we didn’t hear back from the office, nor did we receive an authorization from our HMO. It turns out that their surgery coordinator forgot to submit it. When we called in to follow up, she was on vacation and we got the run around. It eventually got submitted, but that just shows how overwhelmed this office is.
We never had any issue with wait times, although expect at least an hour for a basic exam.

Have visited this place twice for appointments with Dr. Yu.
On the first occasion I was kept waiting for a long time, both in the waiting room and in the consultation room. This is consistent with other reviews. When the Dr. did finally appear, then she was clearly dismissive and wanted to get me out as fast as possible. Almost without examining me she wanted a sleep study, which later cost me $ 1,500.
Before the second consultation I was contacted by the sleep study company calling me in for a second study, apparently on instruction from Dr. Yu, presumably for another $ 1,500. I refused until I had chance to discuss with the Dr.
I was the first appointment for my second consultation so minimal wait this time, but the Dr. wanted to use a camera to take a closer look. She did not tell me there would be a charge for this one minute procedure, but I later got a bill in the mail for $ 200. She stuck to the sleep study requirement — makes me wonder how much of the $ 1,500 goes to the Dr?
After the second visit I had enough. Have not done the sleep study and will not go back to Yu. Have spent almost $ 2,000 and got nothing in return. Clearly this Dr., and probably this office, puts revenue before patient care.
Mervyn Rudgley

Bad business practices.
I just found out 2 months after my visit that I have an outstanding bill–
Their billing process is questionable and I have trouble trusting what they bill for based on their current method.
With no other option other than paying the additional bill in full, which is what I assumed I was doing when they handed me my bill at the end of the appointment, I warn anyone who is considering using their services to make sure you request your full bill.
And their idea of an appointment is an approximation. I waited almost an hour after my scheduled time to actually see anybody.

I hate waiting! First they make you wait an hour in the waiting room and then they make you wait here and there so give yourself at least 2 hours. And if you need an appointment there’s at least a month wait.
The doctor, the lady that coordinates the dates and stuff and a few people are nice here. The rest are just blah. Not that friendly. At least they have a T. V and usually there is a movie playing, but I wish there was a separate room for kids because I feel like we are at a boot camp or at a library. They should have a kids room because I always see kids there. The office is clean though and the bathroom is always clean too.

Waited for 50 minute before the office can have a file ready for examination. Waited another 30 minute in a small room for Doctor examination. Office is terrible, waiting chair in the hall way. Do not recommend to go here

Waited 90 minutes and then left. I will never go back there. They don’t care about honoring their appointments.