Mill House Antiques

Purchased an antique grandfather clock I saw on line. Called Dave and he was very helpful in answering all of my questions. Went to see clock in person and was impressed by the quality and selection of items in the store. Great service in the store and the delivery and set up were handled professionally. Would do business with again.

I purchased an 1800’s high boy from Millhouse. The piece is beautiful. I wasn’t certain it would fit in my apartment in NY. Before delivery, I was assured by the owner, John, that he would take it back with a full refund if I wasn’t happy with the piece. It has now been 6 months of unreturned phone calls and many emails sent that were not responded to. I’ve gone down there several times and each time they take my name (again) and tell me they haven’t forgotten and they will come and get it. I would be wary purchasing from them due to the return policy.

Mill House Antiques is a treasure trove of gorgeous, high quality antiques. I saw a beautiful break front online and called Mill House to find out the item’s condition and provenance. David was extremely helpful, describing the piece and offering to send me more photos. After viewing Mill House’s «virtual tour» on you tube, I knew I had to see the store for myself.
I hopped on a plane and made it to Long Branch, NJ. Best decision I could have made — the break front was every bit as beautiful as in the photos and the store was packed (2 levels) with amazing, beautiful items. One of the unique treats was to see the pieces restored with such care — Mill House has expert restorers on site and I was able to see several «before and after» restorations on site. Having confirmed the quality and beauty of the item, I knew I had to negotiate the price.
I was a bit concerned that after flying halfway across the country I would not have much leverage negotiating a price on the item, but David was more than fair with very little hassle involved in the negotiation. I’m thrilled by my experience at Mill House. David, John and everyone in the store were gracious and it is apparent that antiques are their passion. After 3 or 4 hours browsing their amazing inventory, I left having purchased 9 items!
If only everyone in the antiques trade were as helpful, knowledgeable and honest as these gentlemen, I would not have had to fly cross-​country to buy antiques. If you are anywhere near NJ, don’t miss the opportunity to buy wonderful antiques at great prices from this store!

Worst customer service EVER!!!
I found a pair of chairs online and thought they were pricey. I called Mill House Antiques and spoke to «David». We negotiated on a price (sight unseen) and told him that once I see these chairs and they are what I’m looking for and worth the price, I will buy them. No problem. Well… there was a problem.
My friends and I drove to Long Branch so we could see the chairs in person and hopefully pick them up. The chairs were nice but not worth the price we negotiated. I usually don’t negotiate on items I haven’t seen but since we agreed on a certain amount, it was worth the drive to take the look.
As soon as my friends and I walked into the store, we just knew we would be dealing with a fast talking shyster. Long story short, while my friends and I saw the chairs, we looked at them, sat on them, etc, just to see if they were worth buying. In the meantime, the idiot (David) was on the phone (doubt if anyone was on the line) talking loudly and obnoxiously within a foot range of us.
Finally, he was «polite» to get off the phone. And instead of maybe asking, «How may I help you?» he asked, «What seems to be the problem?» I guess he was hoping this was going to be a swift and easy transaction. Sorry buddy.
I told him that the chairs looked better online. They weren’t bad but they weren’t worth the price he was asking. He carried on saying that he worked out a deal with me already and he’s not going any lower and continued on to say he can get triple for these chairs if he sold them in New York, and that this wasn’t «Walmart»…all while raising his voice. Mind you he went half off on the price. If they were worth their weight in gold he shouldn’t even have went that low.
And the Walmart comment was… interesting. I agreed with him that this wasn’t Walmart because I get better service there. He was loud, rude, condescending, and pretentious. He kept saying that he wasn’t desperate to sell. Great! Because I’m not desperate to buy. He was upset because I wanted more off. The chairs were not worth the price, so if I wanted to get a better deal thats my choice. That’s the name of the game.
David then began to curse at me. Yes he did. He said the «F» word. Yup! And my friends were not having it. My friends (my ex bf and his buddy) are old school Italians. That’s all I’m going to say. But the jerk wasn’t worth it. He was scum. He was rude from the beginning with the phone call, didn’t want to hear my concerns about the chairs, was condescending and he judged me. He kept saying that this wasn’t Walmart and his place was for people that had money. Ha! I love when ignorant people try to «size me up» and «count» my money. It’s knee-​slapping hilarious!!!
Mind you we were the only customers there (no customers were beating down the doors to get in), we drove all the way from Hoboken/​Jersey City to Long Branch, so we were serious buyers. If I couldn’t afford it I wouldn’t buy it. I consider myself a savvy consumer.
Anyways, the best part of our morning was when he threatened to call the police. Ha!!! My friends and I all looked at each other and walked over to him with our cell phones and pleaded for him to call. We didn’t commit a crime. Please call!
David of Millhouse Antiques is a crook! He lacks good customer service skills and at the rate he’s going, he’s going to go out of business or better yet he’ll mess with the wrong person and get his teeth knocked out of his head.
NEVER AGAIN!!!