High Touch Moving System

I didn’t even know this company had a Unilocal!I just used this company a while back and wow! Just wow. They moved me to Clinton Hill (Brooklyn) a while back and they were amazing! The customer service is amazing. I remember calling them up and they gave me a great estimate on cost to move. I hired them right away. The movers were also great! No dings or dents on my furniture. Nothing was missing. Which is nice considering the fact i got ripped off by ADF or ABF. What ever their name is.2 years ago. Anyway these guys have all my trust and i will always recommend them. I didn’t have to lift a finger. They were patient with me and my personal belongings while still working efficiently and fast paced. When I move again I will most def use them. Thanks You guys!

I chose High touch moving for my move from a third-​floor 3BR apartment to a second-​floor 1BR apartment. They were on time, friendly, and incredibly efficient. Nothing was lost or broken, they clearly explained how I would be billed before they began, and they came in under their quote (which was already a lower estimate than the competition)!
I was leaving an apartment with two roommates, so not everything in the place was going with me. I completely expected there to be some honest mistakes with which items were moved, but my movers proved me wrong! We did a walkthrough when they arrived, I told them which piles of stuff to take and which to leave and they remembered everything!
I will definitely use High touch moving for my next move and you should too!

DO NOT EVEN CONSIDER THIS MOVING COMPANY. I can’t believe I am just now writing this, I thought I had ages ago. My move with them was so traumatic, I must have mentally blocked it.
The team from High Touch attempted to move me from NY to FL in November 2015. Once they finally arrived, days late and with awful communication. Turns out, they handed off the move to another company, one who did not know anyone from High Touch nor how to get in touch with them. They showed up days late and then on the delayed confirmed date, 6 hours late in the dark.
They refused to move the boxes and furniture inside, and left it all in the garage. They didn’t have an inventory list, but luckily I did. They lost 2 rugs and a handful of boxes including one that had all of my photos from my childhood — poof, gone.
I realized immediately that boxes were missing as I was crossing them off the list and asked the driver to call High Touch and the owners. He told me he didn’t know how to reach them, nor was it his problem these boxes were missing.
They did nothing to compensate me for this or rectify this.
Once I opened the boxes I did receive, many items were broken. Outdoor table — leg broken. Surf board — dented. The list is endless.
Do NOT move with these guys for long distance (or really ever). The worst.

Fantastic movers! Movers arrived 15 minutes before and even finished 30 minutes before the allotted time .
Guys were super friendly and a pleasure to deal with. Many thanks to high touch moving , you guys rock !!!
Highly recommended !!!

I recently had my 2^nd move with this fantastic company, nothing was broken, my furniture was wrapped and handled with care, highly recommended!!!

Thank you for a smooth service! Movers were efficient, courteous, unbelievably fast. There were few adjustments on the day of the move, but the office and field people were so nice to accommodate to the slight change of pick up time. Absolutely no fuzz and a relaxed move. No padded fees. Everything was up front. Will highly recommend them for your move.

From start to finish just a great moving company to work with! thank you for making this easy you’re the best!

Awesome company! I have moved a few times in the past 10 years and it’s always a mess but not with high touch moving, they came 10 minutes before the appointment time, the team were very friendly, professional and prompt. They moved my whole house and unpacked without any damages in only 5 hours, charged me exactly what they quoted me
Best movers I ever used!

They literally just throw your stuff in boxes, I don’t consider that «packing». Even items which were folded neatly are in disarray. I have shoe boxes and they are empty. I found the shoes piled upon one another. I had them move a single bedroom and it cost nearly 1k. Expect to tip. I always tip high having come from a service background when I was young, but it’s a little annoying. For that you can go cheap with someone else. So much for «High Touch».

Definitely do not hire! We moved one week ago. They stole my all my Tiffany’s Jewelry. These guys wanted to get my jewelry. Of note, I have moved many times and absolutely couldn’t have packed and hid this jewelry any better. They were looking for something to steal and looked and looked (amongst 30 crates, multiple suitcases, pouches, ziplock bags) and found my jewelry. Also of note, I moved one block away; thus, these guys knew what they wanted, worked fast, found something of value and took it.
And of course, Lisa who initially worked hard to get my business had nothing to say once we called. She had no response, no feedback nothing just a simple «Sorry»
Absolutely do not use them.

Great movers — friendly, fast and helpful. Exactly what I expected!

Had such a good experience with these guys. On-​time, flexible and reliable — they estimated the project and came through with the move. Highly recommend them!

Great moving company. They helped our office moving this week. Small office for 30 ppl.
They came over to give an estimation and confirmed couple times. Even though we had to change our moving date couple times due to other reasons, they are very flexible. During the communication, it was easy to reach out by email or by phone.
During the move, nothing is broken or lost.
Pricing is very competitive comparing to other vendors.

Great moving experience! They moved our entire office of about 50 people from our Nolita office down to SoHo They were quick, efficient, (almost too efficient we had to actually tell them to slow down at one point) they were by far the best price after getting multiple quotes from other companies, and when it came to moving into the new space they were most helpful and helping us arrange where everything needed to go. Highly recommend them!

Horrible experience. Guys huffed and puffed over every piece of furniture and had me take everything out of the pieces. I’ve moved over 7 times and never had to take clothes out of a dresser. Once completed they asked for a large top since they had an extra guy help. I didn’t ask for that nor did I like being told how to tip for a service. The best part is they broken dining room chair, nailed it back together and painted it. On top of that they stole silver cups and spoons from my 14 month old twins sons room. Disgusting animals! I contacted Lisa the woman who harassed me for days claiming to beat any price who immediately responded to me. Told me three weeks ago she was forwarded it to her manager and I’m still waiting to hear back. Do not hire them unless you want your precious it’s stolen and broken by scumbags. It’s OK I’m not their maker, HE had my back and karma is a bitch!

I have a bittersweet feeling about High Touch. Although overall pleased by their job moving out of my old apartment into their storage facility on late July (despite their pricey service), I unfortunately have to say the second leg (from storage into my new place) wiped their credibility with me, for the reasons outlined below.
1. Their inflexibility to make a move from their storage on Saturdays. Apparently their storage facility is not open on Saturday so I was forced to schedule the move for a weekday.
2. Timing for the move was only confirmed a day before the move, requiring me to keep my whole workday schedule on hold until they called, DESPITE scheduling the moving date 1 week in advance.
3. Given that a sofa did not fit in the elevator, the movers «kindly requested» the tip be increased to reflect that extra effort.
4. ALTHOUGH 1 – 3 were not getting to my nerve and until then I would still give them a «pass», the tipping point was the fact that they broke a number of glasses that were packed in a box CLEARLY labeled as fragile, AND lost the bed headboard making the whole bed USELESS. Not only that, it took High Touch 4 days to confirm they had lost the headboard, and despite having announced they would replace it if lost, I have now been inform I have to file a claim for which they have 30 days to acknowledge it and then again some more weeks to do something about it (with NO guaranty of I receiving a reimbursement).
Conclusion, the task was simple: move my stuff from point A to point B, keep it safe during sometime, and move it to point C. Stuff was broken and lost, so I definitely WILL NOT recommend them to anyone. For the little under $ 2K this joke cost me, I expected nothing less than an A1 service (regarding 1 – 3) and a responsive and prompt solution to the issues, particularly #4.

I recently used High Touch Moving to move from New Jersey to Washington state. I chose them based on their reviews on another site, and their rating with the BBB. While they were on time for both the pick up and the drop off of my items, I ended up paying much more than I was quoted, even though I described in detail what exactly I would be moving, and ended up taking one less item than I was quoted for. I was moving from my parents house, so I did not have many items, most of it was boxes of clothes. However, they only tell you how much the actual charges are when everything is on the truck. When I am flying across the country in two days, and all of my belongings are already on a moving truck, I was kind of stuck with whatever they told me, and they took advantage of that situation. On top of that, while the movers were friendly, they were very messy. They tracked dirt, mud and purple berries all over the house, without any care or even acknowledgment. After they had left, I also found empty rolls of tape and plastic shrink wrap thrown into my bushes outside. So, they tracked dirt, mud and berries inside the house without any care, ruining a carpet, threw their garbage into my landscaping, charged me almost $ 600 more than I was quoted, and then had the gall to specifically ask for a tip on their way out. Not really my idea of first class service.
The driver of the moving truck did maintain good communication on when he would be there. He called 3 days before he would be arriving, and arrived on the day and time he said he would. I had originally intended to have my stuff delivered to a storage facility because I did not have an apartment yet, but in the time between my arrival and the arrival of my stuff I did end up finding and leasing an apartment, and the driver was fine with changing the address to my apartment. However, there were a few minor issues with delivery. Firstly, the driver was the only person on the truck. They had sent three people to pick up my stuff in NJ, and only one to drop it off in WA. Thank goodness this man had a ridiculously large arm span and was able to carry my queen mattress and box spring by himself. Secondly, at drop off I ended up being charged for a long carry because my apartment was more than 75 feet from the street, so that was an extra $ 125. Both of these delivery issues are minor, and if I wasnt already being charged way over what I was quoted, I wouldnt have even thought twice about them.
In hindsight, for the amount of money I was charged for the amount of items I was moving, I should have liquidated everything on Craigslist and bought new items when I arrived in Washington. I wouldnt have had to deal with the hassle of moving with this company, and I would have new things, and still have money left over!

Very disappointed with my moving experience with High Touch. I worked with Tony and at first felt confident that I had found a good reliable moving company. We spoke on the phone and he gave me a quote for 3 men and a truck for a move within Manhattan. I electronically signed and a paid a deposit. Fast forward 3 weeks, the day before my move, I get an email from Tony with a new HIGHER quote, for 4 men and a truck and a higher hourly rate. I called and asked why I was receiving this quote… this is how the conversation went:
Tony — Oh, what are you calling about?
Me– this new revised quote, I don’t understand why the price is changing, I’ve already signed and paid a deposit at this rate.
Tony — Oh, well your moving within Manhattan, that always requires 4 men, one man has to sit in the truck so you don’t get a parking ticket.
Me– No, we did no discuss this, and you knew I was moving within Manhattan, why wasn’t I told about the 4 man requirement when I booked this move?
(Side bar — no one sat in the truck and I had to pay out of my pocket for the parking)
Tony — who sent you this email?
Me — its from Tony, so unless there is someone else there named Tony, you did!
Tony — When’s your move?
Me — TOMORROW!!!
Shady business when they raise your rate the day before knowing that you still need them because you won’t be able to schedule anyone else. Also, not very reassuring when my customer service rep doesn’t know when my move is scheduled for.
The physical movers were alright, they did work very quickly, but I had a lot of damages. They did not do any sort of inventory of items, just started moving them. They also asked me to pay and ASKED ME FOR THE TIP BEFORE they unloaded my goods into my new apartment. It was strange. I sent a detailed list of damages to Tony to ask how I can claim these, no response back. My armoir was the worst, two knobs broken, the doors are unhinged, multiple front facing surface scratches and a dent in the side. Also ripped a hole in my brand new bed bug cover (after they charged me for supplies to wrap the bed in order to protect it… you clearly didn’t protect it), and my art portfolio was never delivered.
I would not recommend these movers.

My move through High Touch Moving was a complete nightmare for me.
I was very specific and detailed in providing my move details to the salesperson — including delivery to San Francisco and being up 3 flights of stairs.
I asked several times if there were additional charges for delivery in SF, and was told no… until the delivery guy called me the day before and told me I would have to pay an additional $ 350 «Shuttle Fee». Since it was not his fault — I agreed to pay and deal with High Touch moving later to get refunded.
This was the just the beginning of the frustration I encountered during this move with High Touch Moving…
The movers were supposed to come to my house at noon, with a call 30 minutes before. At 12:45 I called them and was told that they would not be there until 5 or 6 PM. This was incredibly frustrating since I had planned my day around the move, and had work that night that I needed to cancel at the last minute.
When the movers finally arrived, they took one look at my place and rolled their eyes and started to complain about the stairs leading up to the unit. They were incredibly rude and insulting. I was very clear in all my exchanges with High Touch that my unit was up three flights of stairs and on all the quotes I received from Sean — this was included. I do not understand why this message never made it to the movers… they told me that they had been moving all day and were not sure if they could even do this move because they were so tired. I was also told that I would need to pay an ADDITIONAL $ 150 for the stairs. This was included in all my quotes and upfront payment through Sean. I paid them the money they asked for in order to get them to start moving my boxes. They also made a comment that I have a nice house and can afford it! This was unbelievable to me.
This morning, I found out that they left all the boxes and packing supplies on the street. The garbage company will not pick this up — I have no idea what to do with it, and why they did not remove it themselves. What should I do?
I have taken several pictures of the damage done to my house — 2 holes were punctured in the walls and scratches up and down all the walls. In addition to the damage done to the actual furniture itself — cracks, scratches, etc. I have photos. The movers told me that some of my furniture was too big and that I was lucky they didn’t just leave it in my garage… which is how they explained the damage to my house.
They wouldn’t let me count the boxes — I am worried whether I have all of my boxes, but need to finish unpacking before I am certain if anything is missing. They actually brought in a rug from someone else’s delivery and thought it was mine!
This was a terrible experience, beginning to end and would not recommend this company to anyone.

Buyer beware! I’ve moved 12x in the last 15 years and this was by far my worst experience.
I had less stuff than was itemized in my original quote and they charged me 25% more.
This was an out of state move and delivery was major drama. Things we discussed before I went with them as movers (like needing to give my bldg notice and needing a weekend delivery) were quickly forgotten once my stuff was in the truck. In addition, every time I spoke with them the story changed re: when things would be delivered. Calls weren’t returned etc.
The crew that moved me in NYC took forever (2 of the guys were just sitting in the truck.)
The local movers that this was transferred to in Chicago was equally frustrated by how sloppy the inventory was and the fact that some basics (like removing the swivel from my TV) were not done.
Overall, a terrible experience.