Matted

I love love love Matted! This is a really great framing store. The staff is so sweet and friendly. I have had a few pieces framed at Matted and each one was treated with the same care and attention, from an inexpensive glass replacement to a large and elaborate fine art piece. The staff are very creative and instantly recognize multiple frame options that will look perfect with your artwork. I have done business with frame stores in different states, and Matted stands out as being very impressive. In regards to some comments about the prices in other reviews, all I can say is that I think that I paid a very fair price here. Custom framing is never a cheap service, but given that Matted is hardly any more expensive than small town frame shops I’ve been to (and those don’t have the sky high building rent like stores in New York do), I’d say it is more than reasonable.
If you are looking for a friendly environment with a great staff and a fabulous framed piece that you will love, this is the place to go!

Matted is a wonderful place. The owner and staff are exceptionally friendly. I needed to get something Matted quickly for a business trip and they rose to the occasion and made it happen. The 3 signed posters were treated with care and the finished product looked wonderful. They also have unique gifts that are worth stopping and checking out. Great place!

Absolutely terrible experience here with Donna, the owner.
When I dropped off the items to be framed, I did not have my LIC Perks card on me, which gave a 20% discount on framing. I informed the nice gentleman working behind the counter that I forgot my card and he said it was ok, and that the discount would be taken off when we picked up the items. I made sure about this point, as it would have been easy enough for me to come back with the card at another time. (Matted has since changed their policy on the Perks card, now clearly stating on the website that you must have the card when you drop off)
However, when we picked up, she refused to honor the discount. We were accused of being liars, bullying her into the discount, and threatening her. She also swore in front of my 4 year old, stating that «this is bullshit.» It was a very strange and shocking interaction. I’m not sure why anyone would want to treat a customer in such an insulting fashion. I definitely would not recommend this business to anyone.

Super friendly and helpful, had a screenprint framed perfectly and ready on the day they estimated it would be done. I’ll definitely be back. Great art selection is a bonus!

I have had 3 pieces framed at Matted. While the prices are a bit on the high end, the quality of work is fantastic and the staff is very friendly and easy to work with. Donna and her crew have a good eye for what works best with each piece, and are very collaborative with the client. I am pleased with their work.

This is a follow up to my previous post regarding my bracelet that was returned for repair. The bracelet has been replaced. Donna was gracious and professional in this
endeavor, restoring faith in the goodness of fairness.

Donna is so knowledgeable, has great ideas, and is a lovely person all around! She framed a number of prints and original artwork for me and everything turned out gorgeous. Prices are reasonable, esp for NYC, and I will definitely be bringing her all my framing jobs from now on. Personally, I also appreciate that she is a strong supporter of LIC’s neighborhood and local artists — you can find her at the LIC Flea too.

The only reason for the second star is that the staff is very friendly. The job took longer than they said it would (cutting a mat and placing some pieces in a ready-​made frame took almost a week). They finally called me to say the piece was ready and that they’d be open until 7. I hustle out of work and get there at 6:35 only to find the place is closed. I called the next day to complain about the early close and the owner said she had gotten sick. While I can sympathize if she was actually sick, it’s still poor form to close early when you’ve told someone earlier that day that you’ll be open until 7. Also, there are more staff than just her… so could nobody keep the store open those last 25 minutes? Seems odd.
I just picked up the piece, and they did a decent job, but not great. They didn’t position the artwork as I had asked. I showed them in person how I wanted them arranged, and they repeated back to me how it would be done. Then they decided to arrange it differently after I left. And the mat was over cut (so you see the cut lines extending beyond the edge).
Find a better shop that does better work and keeps regular hours. Unless you don’t care about quality and timing, in which case these folks are very friendly. My take is, if you’re paying full price, you should get the quality to match.

I’ve had many pieces framed here and have always been thrilled with the quality, and service! Donna is supremely friendly and is super helpful in helping to select frames and matting.
You can’t go wrong bringing your art here!

Everything I’ve gotten framed at Matted has been superb. The woman who owns it, Donna, is very knowledgeable and has a good eye for picking out frames and mats to match your picture. I’ve gotten so many compliments on her work. The store is cute too; there are pictures, knick knacks and jewelry for sale. Overall, the store has a cool vibe and Donna is friendly and very easy to strike up a conversation with! The turn around time is a little on the long side at 2 weeks. And of course, since you are getting high quality work, be prepared to pay a very hefty price.

Just got home from the opening of the Paul Stipkovich art exhibit at Matted in LIC. Don’t miss this great local artists work, he is an amazing
Talent.Thanks to Matted for providing a wonderful, relaxed atmosphere
to preview this very talented artist. Stop by and be amazed! Dennis

Be forewarned! I want to support local businesses, but I just can’t support this one. There’s hardly any customer service, and the workmanship is shoddy, messy, and not precise. This is the only negative review of a business I’ve ever written. They take forever to actually do the job, keep you waiting, make repeated promised, and are so disorganized! it took me 2 months! I suspected chaos when I walked in –the place is musty, disorganized, overrun w/​materials, and is in absolute chaos. There is such a lack of basic professionalism. It is overpriced, customer service is lacking, and the workmanship is highly lacking. What an unfortunate incident. I hope they either shape up, or leave the community to be replaced by a more worthy shop. I came in with a simple frame & mat job… and the drama was so unnecessary.

I have used Matted many times, Donna, the owner is wonderful, she is a real pro at what she does. She always picks the perfect frame for whatever picture I bring in.
Her framing is outstanding, I have found no better. All the best Donna.
John Hoey

I have reason to be in LIC several times a year, and have friends in the neighborhood of Matted LIC, which is how I discovered this place. The store is funky, charming, and a well-​worked-​in space, with tremendous evidence of a wide range of framing supplies (I have never had anything framed there myself). The best part — well, two best parts: 1) the gifts are unique, stuff obviously carefully chosen, reasonably priced, and not likely found too widely elsewhere, so worth the trip for that alone; and 2) the art openings are phenomenal. I have been to 2 or 3 openings in the past year or so, have met the artists, have spoken with wonderful people, have been intrigued by the work on display — and will go back for more. Kudos to Donna and Claudine for a wonderful space.

I have had the pleasure and opportunity to frequent Matted on numerous occasions. I find Donna to be both knowledgeable and charming. The prices are always competitive. I gladly recommend Matted!

My husband and I come/​schlepp from Manhattan to Matted to get all of our art framing needs fulfilled by Donna and the peeps at Matted! By our standards, the service, product and prices are excellent! A steal in some cases! We buy lots of decently priced original paintings & drawings from artists around town, which includes Matted’s artist shows and we always take them all back to Donna for beautiful framing. Everyone working there has a great eye so there is no lack of ideas for quality artistic framing.
Their art opening parties are always super fun, and they’ve got great jewelry and gifts cards & candles so it’s a little hard to ever come out of there empty handed!

I had two large pieces of art framed by Matted about 6 months ago. The owner, Donna, was so helpful in finding the frame & matting that fit my artwork perfectly. Right now those pieces are still hung in my living room and I see them both every day.
They still look awesome!

I typically think of framing as an overpriced, commodity service. But Donna, the owner seemed to have a great sense of what I wanted to accomplish with three different pictures and within my budget. She got it done, on time, and all three pieces look great on my wall. And even my wife likes them.
Its a cool store.

As an update, I would like to stand by my original review. Donna and I have spoken afterwards and she still stood by her «customer is NEVER right» attitude. Neither me or my husband had stated what she has mentioned in her comment, and it is horrible that she would falsely quote us as such and make up false timelines as well. Unilocal community, I am only giving my experience at this establishment in order to warn others who may choose to provide them with business.
Please note also that Donna previously felt the need to provide our personal information on her original comment before I flagged this to Unilocal.She was forced to update this after it was taken off. I think it shows the business’s character that they would so easily give out their customers private information without their consent. Please be warned.

There was a «grand opening» sign outside their door, and I took a peak inside. They seem to be rearranging some things still, but this store seems to be a bunch of things. They have framing services, neat (but expensive) accessories, and cute, New York-​themed items. The jewelry, which I was most interested in, is on the funkier, unique side. Looks like a nice place for a splurge gift.