MissesDressy

I ordered a potential wedding dress from this site. It’s a scary thing to purchase a wedding gown without trying it on, so I was specifically looking for a site that had a return policy. ON THE ACTUAL ITEM PAGE, in the details, this site said «Returns: 3-​day, store credit». However, within 5 – 10 minutes of making the purchase, I asked customer service to confirm that return policy and how it works in case I needed it and they told me that it was a final sale, no returns. When I asked to cancel my order, they then told me that I had agreed to the policy which states that it is a 50% fee to cancel an order. Outrageous! Who does that?! AND, when I think they misled me with their information, the appropriate thing would be to allow me to cancel OR at least honor what the website said. So, now I have a dress, that I ended up not liking that much that I’m stuck with. UGH! I’ll never use them again.

Would not be purchasing any more orders from this website. The dress arrived wrinkled. I had to return the dress due to the size difference which was fine as long as you do it within 3 days of receiving the product and they do give you store credit which you have a year to use. However I order two different orders and tried canceling one as they were from the same designer and the first dress didn’t fit so I figured the second wouldn’t either. My order hadn’t even shipped yet so I asked to cancel the other and they told they would charge me a 50% restocking fee. So I would pretty much give them half of whatever the dress cost ($ 138), which is absolutely ridiculous. So beware and 100% certain before you commit to purchasing from this website.

Love love love this site. With so many dresses to choose from you are bound to find what you you need. Just make sure you order at least a couple of months in advance.

I would give this store 3.5 stars if I could. The building from the outside does not look like a bridal store. Upon arrival, just ring the suite number and you are buzzed in, up 2 flights of stairs and a little bit more and one arrives at the correct suite. The inside is clean and appropriately decorated, however, inside of each of the dressing rooms there are skeletons for shelves, but no shelves. There are only 2 dressing rooms for brides and one dressing room in the main area that contains mother of the bride dresses, bridesmaid dresses, prom dresses, and other formal dresses. Three also offer a limited selection of earrings, hair clips, and necklaces.
The bridal gown selection isn’t that big, but they do have a lot of pretty and elegant dresses (Allure, Sophia Tolli, Mori Lee and 4 others), but not all of the designer’s dresses. The attendant that was helping me was fantastic. Although I had to pull the dresses myself she did bring all of them to the dressing room, pin the dress when necessary, and carry the train of the dress followed by the spreading and fluffing of the train. She encouraged us to take photos and wrote down the designer and style of the dresses that I was interested in.
Advice: call ahead for and make an appointment as they only have 2 bridal changing rooms and its first come first serve.

Warehouse central for all these dresses. If you really need a dress last minute, they have a great stock in house.

I ordered a unique two piece dress from Tarik Ediz for my wedding on the 13^th Feb on
. I received an email stating it will most likely arrive on the 19^th March and they charged the full amount of 1276.00 $ right then and there. I emailed the customer service inquiring about the dress on the 22^nd March and they stated its estimated shipment date would be the 26^th March. From that time, I emailed no less than 8 times and called 6 times until the 13^th of April asking for the dress. The answer was always the same «we contacted the designer.» I even asked to speak with the manager, «Kimberly» who was as elusive as the Christmas Elf and never returned my calls. So on the 13^th of April, exactly 2 months after they charged my credit card for the full amount, I finally told them I’m no longer interested in receiving the dress since I did not have enough time to get it tailored in time for the wedding the following week. I got a phone call from them on the 16^th April stating the designer will be shipping the dress on the 20^th April. I was supposed to fly out on the 22^nd and if I were to get the dress, it would have to be arriving before the flight. When I asked whether they are sure it will get here on the 22^nd, the very unhelpful customer rep with a heavy accent «Rita» stated it may be the 22^nd, may be the 23^rd. These people are the least efficient, unreliable and frustrating on-​line company I ever dealt with in my life. They have no work ethic. If it were my customer who already paid over a 1k for a dress, I would be calling the designer daily until I got a solid answer back. Please do me a favor, save yourself a headache and stress and do not order from them!

I was really hesitent to order a prom dress off the Internet… in NYC! However, my daughter was obsessed with a particular dress and had to have it. So, I ordered the beautiful Sherri Hill dress. It arrived quickly and it was gorgeous. Sadly it didn’t fit and immediately I was in panic mode because I was nervous of not getting my money back and now I had to find another dress.
I called and got the return authorization code, put it in a box and sent it back. Simple aa that! They do have a 3 day return policy. So you better make up your mind quickly if your going to keep your purchase. Also, they do not give money back they give a store credit. All this info is detailed on their site. No suprises.
Customer service was Friendly. I will order from Misses Dressy again!

Ordered a bridesmaids dress from here in January for a September wedding and it already arrived in March, so pretty quick turnaround for shipping. This will probably vary by designer and availability though. Dress looked like it did in the pictures and the bride said the color was correct. The sizing on their website was accurate for the Jordan dress I ordered. Email communication about shipping was efficient.

Ordered a dress over the phone because I was concerned with it arrivng in time for my event because I had procrastinated placing the order. The customer service person answered all of my questions and then helped me to expedite the dress direct from the designer to my home and even followed up to make sure it arrived on time with a phone call on the expected delivery day. I had a wonderful experience and the dress was beautiful! Would definitely shop here again.

Absolutely the worst customer service. I was going to buy another dress from there but after interacting with their customer service, I decided to go with another seller.

This place is so unexpected. I went here on a Sunday morning for wedding dress shopping. I didn’t feel like venturing off to manhattan and dealing with the weekend madness at some bridal stores. The store entrance is a bit sketchy but other than that my experience was pleasant. Definitely go on the website ahead of time to pick out what dresses you want to try on. The selection is pretty much what is available on the website. I walked in without an appointment and I was attended to immediately. Please note they don’t do alterations but they can refer you to someone.

Whilst the website has a huge variety of dresses and the dress I ordered is beautiful it took almost 2 months to receive my order. I live in the US so it wasn’t being shipped internationally. If you use this website be sure to order way in advance of your event; whilst my dress was worth the wait I’m sure I could’ve found it elsewhere and received it a lot faster.

Absolutely the worst customer service out there. I am sincerely puzzled how this business is still alive.
I placed my order after making sure that the dress was indeed available to ship immediately. I even contacted them via chat and was reassured that the dress was indeed in stock and if delivered over-​night, will be at my door before Thursday. I ordered a one-​day delivery and specifically indicated that I needed the dress by next week’s Thursday in their ‘date’ line. I called three (!) business days later, because I still had not received the shipping confirmation email. I spoke with 2 of their sales people who had no idea where the dress was, could not guarantee that I will get the dress by Thursday, and to my request to cancel the order altogether, informed me that it was against their policy; that if the dress arrived too late, I could send it back for a store credit. That was absolutely hilarious, ridiculous and rude! They had charged my credit card, yet couldn’t care less if the dress got to me in time. The staff was shockingly unapologetic — one of them put me on hold twice, then simply hung up the phone without even bothering calling back. This was the worst shopping experience ever. I’ll make sure to spread the word (I’m in the media industry) of how incredibly poorly, almost in a comical sense, they run their business.
Save yourself a lot of trouble, time and money, and stay away from this store.

I FINALLY received my credit for my dress that I returned. Although, it took a lot of time, many phone calls, and many emails. I would not recommend buying a dress from this company nor would I ever use them again.

If you are looking for a wedding dress on a budget, this store is an excellent choice. I tried on many lovely options under $ 2000. Most under $ 1500. One was even $ 950 (a Mori Lee gown). I was shocked at the quality for the price!
The staff were welcoming, professional, & reasonably helpful. However, they did disappear briefly at one point. So, take friends to help you! That said, I didn’t find the customer service to be poor at all. (You have to keep in mind, this is not an over the top fancy place. However, the prices speak for themselves!).
Some Tips:
Look at the dresses on their web site before you go. Save some options to show the sales associates. If there is something you really love, call ahead to make sure they physically have it in the store.
Don’t be put off by the location! Misses Dressy is in a very industrial part of Long Island City.
Definitely check them out! You have nothing to lose & might save some money in the process!

about 16 months a go, i purchased multiple dresses as gifts for my family 3 months prior to my travel date, some came and were good, as you may know the cost is good for the product, the worst issue is there unreliable shipping, it can say whatever available immediately, 5 – 7 business day, 12 – 16 weeks, it doesnt matter the designers they deal with unreliable and they do not update there website accordingly regarding the dates, i received the dresses then 3 days after i already traveled imagine my embarrassment. now i have my wedding its coming up december 2013 i purchased again some dresses (some would say why!!! i know my mother liked some dresses from the website) i bought them as gift but this time i tried to make sure through website/​talking to customer service, etc to buy something available for sure, out of 4 i received 3. and now i have been in contact multiple times with customer service about the third one that i was supposed to get couple of weeks ago and the only thinig they can say is that they have been trying to contact the designer but no reply??? i do not understand, REMEMBER NO REFUND just store credit, i have been trying to get an idea about my dress to make sure i have enough time to find and buy another in case this didnt work but they dont even give the courtesy of a call back or email. each time i have toi explain the situation over and over to every person, so frustrating and annoying.

I wish I could give negative stars… I purchased a dress from
that stated on the website it would ship in 5 – 7 business days. I submitted my order and confirmed both online through their chat and by calling customer service that the dress was in fact available and ready to ship. The wedding I’m attending is in a few weeks and I couldn’t risk the dress not getting delivered in time. A few days later, I received an e-​mail saying the dress was not in stock, an apology, and an explanation that this «very rarely happens.» Obviously upset by this, I called and asked for an immediate refund. They tried to remedy the situation and offered to ship out another dress that their website stated was available to ship in 5 – 7 business days. I searched again for LITERALLY 2 HOURS to find a dress that would work and ship out in time. I submitted my order yesterday and confirmed again, both online through chat and with a call to customer service that the 2^nd dress I chose was available to ship within 5 – 7 business days. Again, their answer was yes and they were committed to making sure I had a satisfying result from their previous error. I got another e-​mail today saying that not only was the dress not in stock, the designer is no longer making it! I am utterly pissed, to say the least! This is the most unorganized and unapologetic company I have ever ordered from. If I’m willing to spend hundreds of dollars on a dress, I expect much better service than the lazy solutions I was offered. BUYERS BEWARE OF THIS SITE! EXTREMELY MISLEADING AND DON’T OFFER ANY HELP IN CUSTOMER SERVICE WHEN THEY DON’T HAVE THE ITEM YOU ORDER! Now I’m stuck without a dress and no time to order a new one.

Ordered A Sherri Hill dress. Received it in one week. Perfect condition. Beautiful Dress. Communication via email was very good with customer service (within minutes I received a response)

This company is a complete fraud.
They advertise ‘free returns’
however, they do not include a return slip in your package. So you must call. When I called, they said I can only return within three days of when I order.
That is impossible. Since the package arrived three days after I order it, so even if I wanted/​could return it the exact same day i receive it, I can’t because I don’t have a return slip. I have to wait till the following business day to get a return slip and tah dah, I’ve missed the deadline.
A deadline that is fraudulently NOT on their website. Furthermore, they not only accept the free return if you miss the deadline, but they don’t let you return the item AT ALL. I offered to pay for shipping, but take back the dress that does not fit and does not look like what was advertised. Nope. Sorry, no returns.
The item is misrepresented, and the fact that you can return it is also misrepresented.
Please do not support a company that lies.

Had a few questions before ordering and they were very helpful each time I called. I didn’t have to wait on hold for very long, and I got an answer right away. My shipment arrived exactly when it was scheduled to arrive. I am very happy with my dress, it fits and is great quality. Over all very happy!