Ozocar Limousine

I chose OzoCar for two reasons: green vehicles and the quoted price was cheaper than the competition.
Ozo failed on both counts. A giant black suburban was waiting for me instead of a hybrid sedan. And the $ 60 fare to JFK ballooned to $ 100.
What the heck?

Avoid. Used twice and have been on time, but latest trip to jfk was a disaster. Simple route from tribeca but driver didn’t know where he was going and took an indirect route. Ended up taking over 90 minutes when google said it should take 45. Almost missed our flight. Driver didn’t understand our hurry, never drove faster than 5mph UNDER the speed limit. Also had just had some sort of pet in the car that made my wife’s allergies go nuts. Like the concept of this service but definitely avoid.

If I could give negative stars I would.
Made reservation online for my elderly mother. Price quoted on the website reservation was significantly less than what the driver charged. I understand taxes, but can’t imagine how price could jump from $ 60 to over $ 100.
The driver had the nerve to charge my mother over $ 100.00 for a sedan ride for one passenger and one bag into town. He said the difference in price was due to «taxes and surcharges». The driver said he had to wait 30 minutes, when he did not. He sent an email telling saying he was waiting outside when I had specifically requested the driver meet her inside.
This is unacceptable for any business to charge almost double their quoted price for such poor service. I will be contacting their offices immediately as well as sharing my mother’s experience on every review website I can find.
DO NOT USE THIS CAR SERVICE UNDER ANY CIRCUMSTANCES!

The car was on-​time, clean etc. It was a good ride.
However, they charged me $ 7.50 for the midtown tunnel toll when it should only be $ 5.33.
I followed up with them via email afterwards for comment /​clarification and never heard back.
Obviously it’s not a significant difference in price for me for an individual ride. But multiply that by a couple of hundred trips a week and you’re talking some serious gouging.

What can I say. Like everybody elses experience late late late. I called at the 30 min mark and they told me the car was in the Lincoln tunnel (my pick up location was on the UWS). They had the audacity to tell me it would only be another 10 mins.
If you really want to use them, I would recommend setting your pick up time 30 mins earlier than required.

I don’t have extensive experience with other drivers at Ozocar, but WEI is the best. (Of the others, I’ve had no problems with timeliness, respectfulness, etc… its just that now I specifically request Wei if I can).
He’s always 5 – 10 minutes early, lets you alone if you need quiet, makes conversation if you want to chat… has chargers if you need them, might even let you tether to his WiFi if you desperately need it. Scheduling with him is easy as well — shooting him a text or email — and I know from experience that he makes all efforts to help out his regulars, moving his own schedule around, or even calling other car services that he trusts to take his place. Besides, he got a fancy new car and its a comfortable ride! Go Wei.

Do not use Ozo. Not only are they late but I just had an experience where i booked 4 cars and 2 were with the wrong model. i wound up having to leave a guest behind at a party and let them get another car. i am COMPLETELY disgusted with this service. NEVER AGAIN. use dial 7 or carmel or arrow. stay away from ozo. they are disorganized at best.

I decided to use Ozocar because they were the most well known green car service in NY. What a mistake that was.
My boss is really into being green, so when I found out about Ozocar I was happy to present this to her and to use them. Unfortunately they were late picking her up to take her the airport every single time. Since they’re green company, we thought we’d give them a second, third, even 7^th chance, but they were up to 30 minutes late every time. In addition there were a few times where they ran out of Hybrid vehicles and so picked my boss up in a regular town car — and of course they were late to top it off! They advertise themselves as an environmentally friendly hybrid car service company — In my opinion they shouldn’t even have regular cars in their fleet.
I have even called the management and left a few messages about my disappointment and have never received a call back.
unreliable, EXTREMELY rude customer service, and really not all that green.
No matter how green you want to be, don’t go with Ozocar. your better off taking the train or finding a hybrid taxi.
Whoever is the owner needs to stop running the company and go plant some trees instead.