Mountain Mist Pool & Spa

I was very disappointed in my interactions with Mountain Mist Pool and Spa. I have not been to the store but used them to try and address an issue with my tub. The former owners of my hot tub used them in the past so when we had a problem (our hot tub was not heating), I called them — a huge waste of time and money as it turns out.
My initial phone call to set up the appointment went fine and they were able to fit us in within the week. I could not be home for the tech (also a mistake I think) so I gave them my card number with my understanding from the gentleman I talked to on the phone that they would let us know when they were coming and also call us promptly after assessing the issue– neither call which happened.
I had to follow up at the end of the day when I hadn’t heard (our appointment was at 10 am, the first of that day I had been told so as to maybe be able to fix the issue if we approved repairs). When I called, they told me they had been overbooked and I could not talk to the tech right then (did they even come I wondered?). The tech (Erick if my invoice is correct) called me the next day and could not have been more condescending on the phone. He (or whomever I talked to) treated me like stereotypical male mechanics treat women– like I wouldn’t understand what he meant and like every question was a dumb one (hello, I just want to know what’s wrong with my hot tub and don’t think asking about what you found in detail is dumb!). He told me that we needed to replace the motherboard– parts and labor would be $ 1000!
Needless to say, we got a second opinion from Spa Brokers, who incidentally I cannot recommend enough. They answered all my questions patiently and knowledgable and fixed our issue for $ 66 in materials. Our hot tub works and it had nothing to do with the heater relay or the pc board, which is what Mountain Mist claimed. What a waste of my time and $ 115 bucks!
Not only was Mountain Mist off in their diagnosis, but they were rude to me on the phone. They didn’t charge my card for two months and left me wondering. I will never use them again and suggest you don’t either.

These guys are great. Everytime I walk in the store they say Hi «Mr. _​_​_​_​_​_​» Its so great. They have done special favors for me as well, for example they open later on Sunday, and I dropped off a water sample by their back door and they tested it and sent me the results in my email!
Special orders are great and their service is awesome.

I am a real customer Tyler, in fact I just left a message for you at the Longmont store. Fortunately I happen to check my spam and saw the email you sent two days ago in response to my Unilocal post. My name may not be in your system because maybe the spa purchase was made using my wife’s name? I like how you start off by suggesting that maybe the review is bogus because you can’t find my name, nice touch.
We’ve purchased two spas from Mountain Mist. One was from the Longmont store (which is the store my review was based on) and the latest from the Mountain Mist store in Ft. Collins. Because the Longmont store is closer, we purchase our chemicals from that store.
Your response wants specifics, here you go: (1) When you walk into your store (and even if you’re the only one in there) the person sitting behind the desk doesn’t even acknowledge you walked in. (2) When you walk up to make your purchase and place the chemicals on the counter for example, he sits there looking at his computer for a bit before looking your way. (3) There’s never a «hello» or «is that all for you today», all he does is grab your chemicals, ask for your name so he can find you in the computer and then he rings it up and tells you how much the total is. Once you’ve paid he sits back down and stares at the computer, no «thank you», no nothing. Keep in mind this is has happened each and every time I’ve purchase spa chemicals. I get that everybody is entitled to a bad day once in awhile. However, after it has happened over and over, it’s business as usual.