Once Upon A Child

Beware! This store is unsafe! My 20 month old and I were in there today and I let him walk behind me for a second and in that time he looked at a book on a shelf and the whole thing came down on him. The shelf was not secured in any way (though it would’ve been easy to do). He has bruises on his face and a gash in his knee. We are going to the doctor today but wanted to let everyone know this place is not safe! They are grossly overstocked so it’s hard to even walk up and down the aisles. And neither the quality of clothes or the prices are worth your time! The employees couldn’t have cared less. This place deserves every bad review it has received. STAY AWAY!!!

I went here some time last year and I had to wait about 40 minutes. I went recently and literally the wait was 5 HOURS. Not even exaggerating. It was thankfully my day off from work so I was able to leave and come back, but still not very convenient when you don’t live in Longmont. The staff is not friendly or welcoming. I probably stood there for a good few minutes before anyone even acknowledged me. This visit was «worth» the measly $ 20 I made because I was just going to donate the clothes I had anyway. I’d say if you are going to go here do not bring any expectations and you should be fine.

Don’t bother consigning here. I chose all brand name clothing to bring in (Nordstrom shoes worn once, brand new sweater, etc.) They took 12 items and gave me $ 12.00! And it took 3 hours for them to look at my clothes. Plus the amount of time I spent laundering and carefully folding just as they request. It’s just not worth it. From now on I will take my kids outgrown clothing to the OUR Center, where it will be given to kids in need.

I’ve both bought and sold baby and kid’s items at this location. My main complaint is the amount of time it takes them to buy your items. On my last visit it took nearly three hours. They are so picky that they never buy much… I always plan on stopping by on a day I have errands to run since they do let you leave the store. (You just have to come back by the time they close.)
Don’t expect to make a lot of money selling your clothes with them, but some money is better than no money. Some of the items are overpriced but there are deals to be had, especially during a sale. I found my son a pair of cleats for $ 1.00 this spring.
In short, don’t expect much. I’ve never had an experience that would keep me from coming back though.

I have been buying from the Longmont Once Upon a Child for several years. I think their prices are reasonable. We are talking used clothes store after all, not garage sale, not thrift store. They seem to purchase items only in very good condition and I often find clothes that don’t appear to be worn at all. We can almost always find any type of baby gear, books and toys we are looking for as well. I’ve never really notice andy dingey looking clothes but sometimes see things that are slightly pilled and they are always priced lower than something comparable in very good condition.

Disorganized, mess of a location. Rude staff. Dirty.
Do not take items to sell here, they’ll snub most of it, give you less than what they’re worth, and make you feel like garbage for even stopping by. Better to take them to a locally owned business, or a charity that’ll except them.

I have never been treated so poorly! I’m a new mom and have never done business with Once Upon a Child so naturally I did not know the rules. The lady was extremely rude but she explained the rules, sort of. Also for the few items I brought it took over 90 minutes to process, as it seemed playing with their hair or gossiping was more important. Once they were finally done they provided a minimal offer and refused perfectly good clothes stating the clothes were stained or wrinkled. The best part was most if the refused items had had never been worn or used! When I asked why some items were refused she muttered something under her breath. Let’s just say I will never return and will discourage anyone from doing business with them.

When I walked in I was really amazed. It is huge as it took over the old tattoo/​piercing/​tanning salon along with the liquor store next door. It is really organized for how much stuff they have. They have a TON of baby, toddler & kids clothing. I was even amazed to find so much in larger sizes and a large selection of say size 4 – 6. Usually kids wear a ton of these sizes out. About half the prices are fair, and the other half are pretty high. For Example, size 3T that I am currently looking into for my daughter, jean pants and jean shorts start off at $ 4.50. I can find them at least half this price at kids sales. It is definitely worth going in this place and I plan to try to make it there once a month to get a few items for m daughter. You won’t find steals, but you will find decent prices. All I really looked at was clothing, so I can only comment on the pricing of that. They do have all your baby needs, toys, equipment, books, etc.
UPDATE: I went back to this place 2 weeks later to get my daughter some summer pj’s (short sleeve w/​shorts, nightgowns, or short sleeve w/​pants) and I was looking in size 2T that my daughter is currently in & size 3T. They had nothing but fleece sleepers left in both sizes. They must have gotten hit hard with all the warm weather that just starting coming in. They were also only completely wiped out of shorts & short sleeve tops in size 3T. They only had about 6 shirts and about 10 pants of jean shorts/​skirts. A ton less than the first visit. They were working on marking stuff to 20% on my visit… but were only at 2T size. So all of the 3T items I purchased for my daughter, if I would have waited a day they would have been marked down due to being out of season and such. Guess I was just a little too early.
**What I mainly wanted to note is that I dealt with about 4 – 5 employees the whole time I was there. Either taking in a few items to sell, purchasing, trying to locate items, etc. Out of the 5 employees, only 1 was nice. The other 4 women were really, really, really rude. The only one that was nice was the cashier who checked me out. Not sure if I will be going back. A little bummed because you can actually find a few things for a decent price. Their rating to me just went down from 4 stars to 2. **

Ok, I know this company is part of a franchise and therefore needs to stick with certain sales quotas/​margins on their inventory, but this place is a rip off. I’d rather spend the money to buy name brand than to mess with their high pricing.
Every now and then I find a good deal because their store attracts certain value items, but generally I feel that the staff is rude, the prices high, and the inventory lacking. It’s too bad because I feel that the store could offer a lot of potential to local families, but it’s clear that the shop has lost sight of customer service in favor of financial gain.
I sure hope that the store managers begin to understand the value of customer service before their online/​word-​of-​mouth reputation is tarnished forever. I’d actually like to see them do well despite their current struggles.

It may be awhile before I shop or exchange at Once Upon a Child again. The last several times I’ve been in the store, the staff has been extremely rude to me and they take FOREVER to review and accept items. Most recently, they told me my newly washed clothes had an odd smell (that neither me nor my husband could discern – maybe it was the horrible and toxic off-​gassing from their new carpet!) and so couldn’t take anything. I also agree with another reviewer that they give a very paltry sales price, even on items that are in excellent condition – including stuff that I’ve previously purchased from them!
Compare this to my experience at Shop Kids consignment just around the corner where they are friendly, willing, and generous.