The UPS Store

We have had only good experiences here. We purchase our postage online and drop off the packages at this UPS Store. We have also used the notary. No problems and the staff is friendly.

This is the second time the store has let me down. First time I came here to get a notary and I was informed they don’t have a notary even though it was within the hours that they had told me that they normally do have a notary. So I can time I want to make a deposit to my USAA account and they informed me that this location does not do that even though most UPS stores do. I am so thankful that I am moving away from Longmont and it’s plethora of subpar restaurants and businesses in less than a month.

Very professional staff, personable and easy to work with. Prices are higher than I remember UPS being, but that’s not their fault.

Terrible customer service. I was shocked when she told me she was the owner. With her customer service skills, I certainly would have expected her to be an employee who hated their job.

I love giving a good review, and am happy to say that I can give these guys the thumbs up. These guys are fast, dependable, knowledgable and when I had trouble with a shipment they were VERY helpful. Service after the sale is HUGE for me, and these guys have it in spades. I would be shocked if I ever darkened the Longmont USPS doorway again.
Totally worth the up charge to ship with them… Hell, I wish everything was this easy.

They charge more than what the online UPS calculator said. I even overestimated the weigh on
, but they were charging $ 21 where
said $ 15. We went over all the options, but they couldn’t explain. Went across the street to Post Office where it was $ 10 for equivalent shipping and insurance.

Quick service, I don’t think I’ve ever had to wait more than 10 minutes to get in and out. This definitely beats the post office!

Excellent service friendly fast was treated like they appreciated my business.
I had a bad experience across the street and these guys made me feel like some companies have a try to be service orientated.

This is a franchise. If there’s a problem with anything done by the store, UPS will not help.
I turned to this store after another pack/​ship store here in Longmont actually failed to ship items dropped off with them for packing and shipping.
The biggest problem with the UPS store is that I provided the right address for four important packages. Rather than enter the address properly for shipping labels, they used an old address already in the UPS system. The owner admitted that they received the right address from me, but was unwilling to offer any refund of the shipping expenses — which, with packing, were about $ 350 — because it was just a «mistake».
Apparently I should be mollified by the fact that it was a «mistake»; they didn’t do it on purpose. But I disagree in the strongest way possible that «fixing the mistake», i.e. getting UPS to pick up the boxes from the wrong address and deliver them to the right address, is an adequate response.
The owner accused me of not caring about my packages at all, of just wanting money back. Nothing could be further from the truth. I had the items packed by what I thought was UPS (remember, it isn’t) to ensure their safe delivery. And I paid a considerable amount for this.
Beyond the incompetence demonstrated by shipping packages to an address other than what was provided by the customer, the biggest problem is the attitude of the owner. He thinks that fixing a mistake made by his store is as good as the mistake not having been made in the first place. That’s not true.
The owner is incapable of listening to customer frustration, interrupts, and does not follow through on what he says he’ll do to fix a situation.
But if this is how you’d like to have your packages shipped, by all means go ahead.