Walgreens

First of all this place stinks… literally. I don’t know what the smell is, but it’s nasty. And the experience doesn’t get better from there. I’ve been overcharged twice there. The first time I stood in line waiting and waiting to talk to the clerk — only to be told she would help me after she took care of the person behind me. I just stood and glared at her. I had already waited my turn and didn’t think I should have to wait someone else’s turn too. I wasn’t about to move, so she found someone else to help me. The second time, the clerk refused to even check the price on the product that I had been overcharged for. That was the last time I set foot in that smelly store and I’ve never looked back.

My experience with this particular Walgreens has been just the opposite of Kimberly’s. I’m also on a prescription with a varying dosage — my dosage depends on the results of my periodic blood tests. I would be absolutely incensed and furious if they did to me what Kimberly describes! So I’m not knocking her at all… In my case the problem is with the insurance company, which is always insisting that I’m trying to refill my prescription too early. And bless their hearts, the gals at the pharmacy always seem to get it straightened out for me. Considering the seriousness of the problem for which I’m on the medication, and that I’ll just quickly wind up in the hospital again if I run out and suddenly quit taking my pills, I am giving this Walgreen’s five stars and my sincerest thanks!

Doctors go to school for a teensy bit longer than a pharmacist, right?
Well, my doctor wrote a prescription. For a medication that one typically takes for 5 – 10 days a month. However, the dosage varies to tolerance, so she wrote the prescription so that I could fill «30 pills» at once to (a) save me money if insurance paid for any of it and (b) so I could have the pills on hand to adjust my dose as needed/​instructed.
This Walgreens decided they knew better, and only filled 4 pills. Even the instructions said to take 5 – so they corrected that rather quickly… but refused to fill the full 30 days. Was it an insurance problem? No. Could they? (I asked.) Yes. Would they? No.
Why? I never got an answer to this. I wrote a letter to the company, which apparently warranted a «Sorry, here’s a gift card!» response… but did this fix the problem? Nope. Instead, I have to go back and fill the prescription every few days if I need to change the dose.
But really, I think I’ll just switch pharmacies. I might still use Walgreens for random little «forgot to get» items that they have, but… well, seriously? The 24-​hour pharmacy convenience does not out weigh service. And by service, I mean «following my doctors instructions with prescriptions».
(That said – I may just switch Walgreens and try another one to see if that particular pharmacist is the problem.)