So I’ve never felt compelled until now to Unilocal a complaint. This location has the worst service I’ve ever experienced. I phoned in an order($ 50+) for delivery and was told originally 45 minutes, then quickly retold«we’ll be there in 30». Cool. Well I get busy and notice 90 minutes later, still no pizza! I call to see what the status is, and I was told that my order didn’t exist. I literally called it in so there wouldn’t be an online snafu. I was told that I must be lying because it was only her(a manager supposedly) and another«manager» working at the time i called. I told her I spoke to a man on my order placement so Timmy is full of crap, if it’s only you two working at that time. I have the time stamp and length of call to your location, genius! She continued to stress that I was wrong/lying and said«are you like just looking for something or start a problem?» Are you f’in serious? A note to the owner of this franchise, if Timmy and the female«manager» working 12÷23÷153:56PM to 5:30PM for your location are responsible for your business, I would be wary. You just lost a repeat customer because of them. If they would’ve said«we made a mistake and lost your order», I could’ve worked with that. But to call me a liar? Done.
Ralph H.
Évaluation du lieu : 4 Sheffield Lake, OH
Great service. No dining room. No inside pick up. Must use drive thru. I miss the old pizza huts with salad bars and beer.