Best Auto Glass

Quick and friendly service. Only thing is that my backing up lights are not working anymore, I was told it could be the fuse, if not, I am coming back to get them fixed.

Great work. Great people. The owner clearly explained the wrk involved in fixing it, told me the possibility of the crack line getting bigger and said he’d do his best. He did his best and it turned out great. Very good price too. Thank you!

I had quick, friendly and responsive service! They got me in same day, they helped me get a lower rate with my insurance company and a deal they were having and they fixed it while I waited. Hopefully I won’t need to go back, but if I do I’ll be happy to use them again!

Great service and they did an excellent job. I highly recommend them. I always try to support the local independent guy versus large corporations. Owner was very friendly and helpful as was his daughter in the office. I will be back here for my next windshield replacement for sure.

Friendly customer service, phone quote same as check out price. Quick quality service.

The glass was installed properly but the latch was not affixed. I told the technician before I drove away, he reclined it, but did not seem concerned that it was not able to be properly attached. A couple months later, the latch fell off (and was lost). When I called to see if I could get a replacement latch, they said because I was not in the area, they could not help me at all. I stated I would buy the latch, but they were unwilling to even try to help me. Horrible customer service.

It was July 3^rd, every place was closed or to busy to help me I, called a best auto glass and they were not only able to help me, replace my windshield, but they got me in and out with in an hour. I now refuse to go to any other place. They were helpful and friendly!

Horrible customer service and worst management I’ve ever encountered. Don’t be fooled by what they tell you on the phone. They will say and seem like they care until there is an issue with the repair. Also, Ali doesn’t understand the concept of insurance so steer clear and work with someone who does. The technicians and other staff are decent and knowledgable but for insurance claims and reoccurred damages, etc. do not expect any professionalism from the management. Good thing they have a lifetime warranty since the glue that keeps the rearview mirror on wore off and my mirror fell down. When I asked about repairing some other things that reoccurred from the same initial claim, Ali lost it and told me to leave. He only cares for first time repairs (easy replacements for a quick buck) and will give every excuse on the earth to not seem like it’s their fault.
Note: they repaired the windshield fine the first time but make sure to check the borders and frame for any dents, cuts, and nicks to the paint. Also make sure to ask how long the glue attaching the mirror will hold since mine wore off before the 1-​year mark.
They think as long as there is no leak then it’s fine. They don’t care about the condition they leave your car in. Only replacing the windshield so it holds for enough time for them to collect money from insurance or directly from you.

I went to the Lorton location to have my Subarus windshield done but they also came out to my parents house to do one of our work vans a few weeks ago. They have good prices and are very friendly and quick to get the job done. I made the call today on a Friday and was in right away with an appt setup so they got to work right away. They also did my uncles back side window last week since we have had good experiences!
Comfy waiting room with good ac, couch and lounge chairs, big TV, wifi, coffee, etc.

After checking with five vendors, Best Auto had the best price and was able to get my windshield fixed within a day of my calling. Reza was very helpful. There is a lifetime warranty as well.

I went here yesterday and was extremely impressed. Everyone here was so nice and helpful from the moment I walked in until the moment I left. They finished my windshield quickly and for much less than others in the area had quoted me for the same job. I’ve never left a Unilocal review but really felt it was necessary to give this team the 5 stars they deserve. I will definitely go back in the future (fingers crossed I never have to though!) and will send anyone I know here knowing I can do so confident in the service Best Auto Group will supply

This was so fast. I am amazed. Less than half an hour. Reza, the store manager was super nice and helpful. Definitely recommend this place.

Very professional and friendly, they explain the process and how long it takes so ur not feeling rushed. The business is very comfortable and clean.

Excellent work. I was only charged the amount I was quoted. I found a $ 30 coupon card at my house. Apparently I have been here before, just do not remember. The guy in front took my coupon and never gave it back and said i could not use it at all, which sucks.

This place is great. I have not had one problem with the service and installation. Had to replace a broken front window due to thieves that broke the window and stole my daughter’s purse. The replacement glass was well worth the money you spend and the peace of mind. I would recommend Best Auto Glass of Lorton to anyone. Excellent service, friendly staff and reasonable price.

It was a totally stressfree experience. The price quoted by phone was the price I paid. Roya was pleasant and professional. My appointment was at 11 am we got there about 10:50 and they started immediately and it took less than 1 hour. I’m super pleased with this company and will recommend them to everyone I know!!!

This is a really nice place to go to if you’re looking for a quick fix and good customer service. The people that work here are very friendly and helpful and know what they’re doing.

I don’t get why there’s negative reviews on here. This is by far the best auto glass shop I’ve been too. I used to go a couple different auto shops and I regret not coming here to begin with. First of all, their customer service is amazing! The owner of the shop is always so polite and he’s always willing to go above and beyond for his customers. The other auto shops I used to go to didn’t really care about customer service and only wanted my business. But I never felt rushed at Best auto glass, I feel like they truly care about their customers. Customer service on its own is 5 stars!
Second, their pricing is better than any other auto shop I’ve been too. You can get a quote online or you can call. Compared to the pricing at Best Auto Glass, it makes me feel like I was scammed at other places. I called other shops to see how much it would cost to repair a big crack on my window and compared to the rest, Best Auto glass had the fairest price.
Lastly, they all work quickly and efficiently! I don’t know why people are complaining that they say it’ll take an hour but they finish in 45 minutes. 15 minutes isn’t much of a difference and certainly does not mean that the process was rushed or the outcome would be any less than if it were to take a full hour. Personally, I think it’s more annoying to have wait longer than the estimated time. They replaced my windshield in about 45 minutes and the windshield was very sleek and new and lasted me forever!
Great customer service, fairest prices, fast and efficient service!

Before I was an actual Unilocal member, I would always try to check a businesses reviews on either Unilocal or Google.
Though I was a bit skeptical about changing my windshield here because of the couple not so great reviews, I took my chances considering the fact that I was given a reasonable price compared to other places, their kind and attentive customer service, and because it’s not too far away from my home.
I have to say, my experience was a good one! I came in, filled out an information sheet, and a technician came and took my car. Perhaps it was the back of the building as the front was only parking lots. Anyways… I was told to give myself an hour for the job. I left in about 45 minutes. It was quicker then expected and wondered why they finished quickly. I was a bit worried they rushed it. But no! Everything was excellent – !
I was told to take off the Orange tape after 24 hours… And so I did. I’m not a auto person I’m not familiar with cars let alone windshields but this place deserves a thumbs up because I feel that I did get exceptional service. 5 star from me!

Called ahead and told them I was coming in for a quote for a very small crack on my windshield. Very friendly on the phone. However, came in and the guy just took my car to the back of the shop without giving me a quote or letting me know he was repairing it! 40min later, he comes out and said it was done.
So, he repaired it without my authorization?! Good thing it didn’t turn out to be out of my range but still shocked that they did things without giving me a quote and asking me first. And I guess you get what you pay for, since it was cheap — the work wasn’t great.