Len The Plumber

«I had a leaking toilet tank and suspected that it might just be a loose nut, but was more concerned about quickly stopping the leak and preventing water intrusion, through the baseboard of the bathroom tile floor, into the wall and ceiling below. So, I quickly turned off the. water and scooped out what was left in the tank and called the Len the Plumber 703-​number for Alexandria, VA. Robert came out the next day, June 3, 2016, first sat in his van for about 5 – 10 minutes before ringing the door bell, then, after confirming my diagnosis of the loose nut on the protruding exterior bottom of the fill valve, had to go back to his van again to get his cellphone for illumination. He then tightened the nut, charged me $ 110.00 for 30 seconds of actual work, had difficulty using his cellphone to charge my credit card until finally, to get him out of the house, I wrote him a check. His total presence in my home, confirmed by my house cleaner who was also present, was not more than 10 minutes. I then observed him sitting in his van for another 10 minutes or more, first in my driveway, then in my neighbor’s, all ostensibly intended to increase his clocked time. $ 110.00 for a 30-​second job is simply criminally outrageous! Based on this experience, I can only characterize this service as an unmitigated, inexcusable rip-​off. Stay away, as will I! Lesson learned!»

My elderly mother’s sewer line broke and Len the Plumber responded right away. It was a big job as much of the waste plumbing in the house was over fifty years old and needed repair and/​or replacement. Really courteous and competent plumbers. Kept us informed and cleaned up as they went along. Impressive guarantee. Not cheap, but good quality and very professional.

Tony did a nice job once he arrived to change out my insinkerator disposal. The people handling the phones were the problem. I tried to get a sense of the cost since I had completed half of the job myself. I knew it was a 30 minute job for a plumber. They told me that there was a $ 49 fee, but refused to share with me that there was a $ 191 minimum fee for a disposal job. Tony gave me that news when he arrived. Tony tried to get me a reduced rate from the office since he knew I had done most of the work. They refused. My choice was to pay $ 49 for nothing or $ 191 with a $ 10 coupon to get my job done. The workmanship was good but I paid too much for it.

My wife asked for a quote on a website on some work we wanted done. We received a call at 8:00 AM on a Sunday morning. I was included in the conversation as my wife asked me questions based on her discussion with the representative. Our initial understanding from the phone conversation was that there was a $ 49 charge for an estimate but they would waive it since it was the weekend. At the closing of the conversation the salesperson stated there was a $ 49 charge if we didn’t use their services. Felt like Bait and Switch.

Just had Tony replace an ejector pump. The process was fast and easy. Great customer service overall A+. Thanks Tony!

I had a problem with the water heater pressure relief value and called them for it. The plumber shows up and says that to fix it it costs $ 585. He gave me an other option to replace the whole water heater and the quote was around 5000. Not sure what the company is thinking or like the others said they are happy with the $ 49 fee they charge when they come to look at the issue

Great service. Courteous and very responsive. Came back and made an adjustment for free. I have tried other plumbers in the Clarendon area and none can compare to Len. Strongly recommend.

Had a time sensitive issue with a rental property, received window of service, nobody showed. Called, gave me new window, I asked if they were certain that they would be able to come that day, they said yes for sure. Call at the end of the day because no one had arrived and they said they wouldn’t be able to get there that day but will be able to do it from 8 to 9 in the a.m. next morning nobody showed until 11. One day wouldn’t have been a big issue had I not told them that it was very time sensitive and asked them not to take the job if they weren’t sure if they could make it on time.
On top of that they charged $ 416 to snake a toilet. It’s a bummer my normal plumber was out of town. Sounds like others had better experience but I won’t be calling them again.