Elite Water Systems

Nothing but a pleasant experience. Great customer care. Office staff is super friendly & helpful. A rare find these days…

Steer clear of this outfit — they will bleed you dry. I’ve used their services for 9 years, I’m embarrassed to say. But they have a «proprietary product,» a water purification system, that cannot be serviced by anyone else. So I’m a hostage.
Over the years, Nick (the proprietor) has missed appointments, sold me equipment I didn’t need, failed to properly service the equipment (there were metal particles present in my so-​called purified water), and improperly installed the water line.
When my dishwasher broke, the repairman could not lift the dishwasher out because the water line that Nick put in blocked its removal. Nick should have put the line behind the dishwasher, not in front. I had to pay the dishwasher man for a repair he could not complete, then call Nick out to fix the line. Nick sent his assistant, Tony. I was stunned to hear from Tony that I was going to be charged $ 285 for the fix — which only occurred BECAUSE OF NICK’S ORIGINAL MISTAKE IN THE PLACEMENT OF THE WATER LINE. When I tried to call Nick, he would not pick up – what a coward. Tony then became agitated, and said he was leaving unless I agreed to the full price. Expect some bullying from Tony if you ever question anything.
Don’t make the mistake of «locking» yourself in with this miserable company. Save your money and your peace of mind, and go elsewhere for a water purifier.