Goines Sandra

Dr. Goines is patient and genuinely listens. I enjoy the beautiful artwork on the walls and personable nurses. Unfortunately for Dr. Goines, people on Unilocal are giving her low ratings due to her staff.

Horrible. My first appointment as a new patient, was a consultation with Dr Goines. To my surprise, on my return visit, the real Dr Goines introduced herself. She explained that my first visit was with Dr Pandi. After we cleared that, Dr Goines told me that my blood work showed that I was prediabetic and told me to retest in three months. Upon returning home with the news, I called the office and spoke to a Nurse asking for a immediate retest. Explaining my concern that there is a significant discrepancy on scores from home testing. Nurse, said no. I called again, and they put me on the phone with some other Doctor, same answer, no. I called Blue Shield an explained why I wanted to retest and dishearten that Dr Goines office just flat out said, no. Blue Shield Representative was wildly surprised, stating that my insurance coverage allowed unlimited requests for blood work. Blue Shield then made a call to Dr Goines office and they told Blue Shield, if I want a retest, Dr Goines will write out a blood work request to Labcorp, but I would have to pay out of pocket for it. So, although I have insurance, Dr Goines is making her point not to allow me to retest, without sticking it to me. This is unethical.

My 74 year old mother just called me in tears because of the way an office member treated her today on the phone. My mother is one of the most caring, sweetest ladies you could ever meet and to know that a person who works with the public treated her in such a way is extremely upsetting. Thankfully my mother has already made the necessary changes to go to a completely different provider of care who will treat her with kindness and respect. I wish we had made this change long ago. If you are reading this and are looking for a new doctor please, please consider going elsewhere. Wish I could have given this office zero stars!

Dr Goines is a healer, an alchemist and a scientist– the triple threat combination of the Medical Community. Her office feels like you’ve been transported to one of the Hawaiian Islands minus the fancy drink with the umbrella!

I have been a patient of Dr Goines for years. At first she was great — patient, knowledgable, easy to get appointments with. I would have recommended her to anyone. Now it’s a completely different story.
Its a nightmare to get appointments, office staff are not very courteous and rarely return phone calls, lobby wait times are typically over an hour, and most of the time I’ll get a doctor in training and Dr Goines is MIA unless I specifically wait for her, which takes even longer. Its a bait and switch routine — you think you’re going to see Dr Goines, but she has other plans.
Nowadays, I research my own symptoms and request tests because she seems to have mentally checked out. It feels like she’s just running a patient mill (get the patient in quickly and get them out) and the caring, knowledgable doctor is gone. In addition, I just called to make an appointment and was told there’s none available for two more months. Ridiculous.
I’m going to have to find a new doctor. The bummer is that I’ll have to start all over again. I don’t normally leave reviews, especially bad ones, but I’ve wasted well over a year taking time off work for appointments, sitting endlessly in her waiting room, dealing with incompetent and rude staff, and researching my own treatments and tests.
Save yourself time, money and frustration and don’t come here. Seriously!

Ditto to all the post that say the doctor is very caring, knowledgeable and takes her time with you. But, you have to deal with her rude/​curt office staff to get to her. It makes me not call her anymore. I need to switch because it is a barrier to my well being. I just called about a rash and no luck.
Julie

At 51 years old I can honestly say I have never been to a physician as kind and knowledgeable as Dr. GOINES. She has been so wonderful. I have Rheumatoid Arthritis and other complex pain issues. She has helped me tremendously. Very few if any doctors take the time she does with her patients. She looks at the issues a a whole body approach and thinks outside of the box. I never feel rushed and always leave knowing she actually cares for me as a person and wants me to be well. I have been doing prolotherapy with her partner and the outcome is amazing. They address the whole person including nutrition, what’s going on in your life everything relevant to your life and well being. Side note; sometimes can be hard to get an appointment but we’ll worth the wait. This is a physician you have for life, Trust me on that!

This office is horrible. I really struggled to keep Dr. Goines as my primary, giving this office chances over and over again and each time was a different terrible experience. The last straw is when I couldn’t book an appointment for three months which I don’t consider my fault because let’s be realistic «THREE MONTHS»? And she refused to refill a prescription since it was a month past my annual appointment WHEN I booked it. Not to mention each time I call I get the RUDEST OFFICE PERSON EVER. I’m so glad I made the decision to leave I’m going to miss being sick in their waiting room for almost two hours and then having her suggest rubbing theives oil on my feet a remedy that hasn’t been used since like the 1800’s. Keep your oil dr I’ll just take theraflu something’s better than nothing and having her looking baffled and saying you never know it might help.

My insurance company assigned Dr. Goines. My experience isn’t horrible, per say, just deeply disappointing.
I called this afternoon around 1pm to schedule my first appointment to see Dr. Goines. The phone rang for a while then ran me through an automated system asking me to wait for someone to answer. After about 7 minutes someone answered.
I explained I was calling to make an appointment and that I’m a new patient preassigned to her. I was then informed I needed to call back to make my appointment, they were just the answering service. The staff would be available after 1:30pm when they return from lunch.
Ok, not actually terrible, but a little odd. I’m just not accustomed to the staff leaving completely.
So, I called again at 2pm, but it went straight to voice mail. I called a second time a bit later, again to voice mail. I called a third time a bit later and someone answered, but asked me to hold. I put the phone on speaker and laid the handset down preparing to wait. 5m34s later (according to my phone) a woman asked how she could help.
I explained I was calling to make an appointment, that I was assigned to Dr. Goines and needed to have my first visit. There’s a reason for my visit, but I didn’t get into it because I was then informed that the next available appointment for a new patient would be September. It’s the 6^th of August.
The woman on the phone suggested I contact my insurance company and switch doctors. She continued on by telling me I wouldn’t be able to see Dr. Goines until the end of September.
While I appreciated her candor, I was greatly annoyed that she is listed as taking new patients but yet clearly doesn’t have any available time for them if a new patient has to wait almost 2 months to be seen. Never mind what my issue was, I never had the opportunity to explain that part.
Tonight I am going through my insurance company’s website to find a new doctor, one that really is taking new patients.

I’m reviewing this with mixed feelings, so here goes:
Our daughter was referred to Dr. Goines by a very well-​respected sports Dr./therapist and we were very excited to initially see Dr. Goines for consult and treatment. When I first called the office to schedule the appt., I left a message and was contacted 3 days later to book the appt.
We drove to the appt.(40mi from our house) and were 5 minutes early. We introduced ourselves, signed in and took a seat to complete the paperwork. We turned in the paperwork and were then told that all services were to paid for with cash or credit card… no checks are accepted. I thought this to be a little weird and explained that I was planning on paying with a ck. The staff behind the desk whispered to one another, then one left to the back of the office for a few minutes and then announced the Dr. would make an exception. Not getting a warm and fuzzy feeling here.
I mentioned we were on time for our appt… and they made us wait for an hour!!! We almost walked out.
When Dr. Goines finally saw us, she’s actually very pleasant and seems to know what she’s doing but I couldn’t get past the coldness and rude demeanor of the front office staff. My daughter felt very uncomfortable also and asked me to search for someone else.
When calling the office to cancel the follow-​up appt. we had, the staff I spoke to was very curt and practically hung up on me. I’m thankful that we have found another Dr. that is closer to where we live and has a very professional front office staff; all of our questions have been addressed up front and we were made to feel valued as patients. Prolotherapy is NOT cheap, and we’re paying out of pocket… you should feel valued as a patient by the entire office. Also, Dr. Goines only does prolotherapy treatments twice a week. The new Dr. we’re seeing does this therapy 6 days a week and the scheduling is much easier. Maybe this will encourage Dr. Goines to re-​vamp their schedule and their staffing?

I have been a patient for approximately eight years and I believe that Dr. Goines and her staff are awesome. Nan, who I believe May be the office manager, is always very sweet and quite professional. I will continue to be a patient here for as long as they’ll have me!

I had an appointment with Dr Goines today at 2:30. I was impressed with the calming art on the walls (the surf photos are my fav) The office was candle lit and relaxing.
The receptionist was attentive and quickly got me in to see the Dr.
I was pleased with how I was listened to and understood regarding all my needs and wants. I never felt rushed. She took her time through the whole appointment to make sure I was satisfied and happy with the outcome (and I was !!)
Thank you !
I will be back–
Charles C

Can’t tell you enough how horrible my experience has been here. The Doctor is nice but the staff is horrible. Worst follow through and you can never get them to answer the phone. Always goes to a message center. No follow up. Changing doctors immediately for my kids and I. Not a place to EVER call if you are deathly ill and need to be seen that day either. They will tell you they are full for a week and the doctor is always out of town and doesn’t have an assistant.
Stay clear.

Dr. Goines is a caring and generous doctor who delivers results! After overhearing my complaint to a friend about my constant lower back pain and my limitations because of it, she offered to take a look at my MRI and other reports. I emailed everything to her and she got back to me in a couple of days. She said she thought she could help me with a procedure called prolotherapy. She explained to me what the procedure was, its history and use, and I made an appt for an office visit when her colleague Dr. Shawn Tierney (chiro) was present. They are an amazing team. They used an ultrasound to be precise with the procedure. During a busy holiday season, her office was able to schedule 3 appts for me and the drive from West Los Angeles was well worth it!
Prolotherapy is just one type of service she offers. She is a Doctor of Osteopathy which means she is all about prevention and wellness!

I have been a patient of Dr Sandra Goines for upwards to 6 years, seeing her on a monthly basis. I was in a position where I was randomly selecting a Dr from a giant HMO list. Somehow, I lucked out! I have never had such a phenomenal, dedicated, efficient, and genuinely compassionate doctor in my life. If you are overwhelmed by a long list of Dr’s covered by your insurance, DR GOINES IS THE CHOICE TO PICK!
I don’t know what the prior individual was refering to; however I have always had outstanding care from every individual on her staff. We are all on a first name basis, so I don’t feel like I’m just one in hundreds… they know about me as an individual too. Again I am treated with kindness and sincerity at all times. They go out of their way to ensure paperwork is promptly processed as well as faxes completed in a very timely manner. Every call I make (during business hours) is addressed immediately or I am called back within the day.
I’m grateful to have found such an amazing doctor and I thank them for all the help they provide me. And I love those phone reminders too. That’s just going above & beyond. So thank you all.
–Brooklyn

Do not go here! The Dr is great, but her or her staffs follow-​through is terrible. I’ve left several messages before and have to baby-​sit it over and over until I get a call, if I ever get a call. They say they will fax orders and don’t. I needed to talk to the Dr about my mom, and they refused saying it would take «days» for her to call me back. They were right. It took a week. If you want a Dr that you can get ahold of and get a partnership going with, this is not the place.