Hertz Lisa, MD

I am shocked to see a negative review for Dr. Hertz!
Thanks to her and her staff’s excellent care I able to write this review. Dr. Hertz fought for me to get a liver transplant when my other doctors and my insurance company failed to support me.
I highly recommend Dr. Hertz and her staff!

Dr. Hertz and staff (from Mary Louise to Giermo and especially PA) are incredibly comas sion ate and kind and knowledgeable! They treated my 90 year old mother with respect and kindness (unlike OTHER GI docs in the area!). Her speedy attention to my rapidly declining mother’s condition may have saved her life. She saw her within days of my call without her even being a current patient! (We couldn’t get her GI Doc in Long Beach to even return a call and couldn’t get an appointment with him for months even though she had been under his care for years! She arranged for home care and PT before we knew what happened. Her entire team is professional and proactive. I’d recommend her practice to everyone!

My brother has been a patient of Dr. Hertz since 2000. She treated him from time of diagnosis through a botched medical procedure. he spent a month back and forth to her office and hospital to figure out what happened. She did not perform the procedure but worked diligently to figure out what happened. Finally she, on a hunch, had my brother see the top interventional radiologist who saw the issue and fixed it. Dr. Hertz was relentless in her quest to get this problem solved. She called me at home to update me and when I was with my brother at the hospital, she would come after office hours, every day. She kept him going and never gave up on his care.
She not only cared for my brother but for our family. Kind, firm, honest and open to any thoughts is Dr. Hertz. She asks her patients how they feel. We love her!

Overall I am very upset with this GI office. Anytime I had an appointment I would wait in the office 30 minutes before getting called in, where I would wait another 30 minutes in a room for the doctor to show up, they should have just scheduled my appointment an hour later instead of wasting my time. That was only a minor problem however. I was originally being treated by Dr. Trivedi who unfortunately went on vacation the day before an emergency colonoscopy was scheduled for me so Dr. Hertz had to take over my case. She performed my colonoscopy where she diagnosed me as a mild to moderate case of UC.
She then prescribed me medications and as my symptoms continued to get exponentially worse she told me that I was not giving it enough time and that I needed to wait for the medication to start working. (Which yes, UC medications do take a while to «kick in» but the fact that I was getting worse and not even beginning to stabilize should have been a huge red flag for her). I went to the office for several follow-​ups within 2 weeks where by this time I had lost over 10 pounds, I am less than a 100lbs for my base weight, therefore my body cannot afford to lose 10 pounds. She is not a good doctor and completely ignored my case and my symptoms showing no care for me as her patient. She even asked me at one point if I thought I should go to the hospital… isn’t that her job to tell patients if they need to be hospitalized?
After 2 weeks of my symptoms continuing to get worse the partner in her practice returned from vacation. He reviewed my file and without even seeing me first, called me after office hours to instruct me to immediately go to the hospital as soon as I got off the phone as I was at risk for losing my colon with such severe symptoms. This was from a doctor who didn’t perform my colonoscopy and wasn’t even treating me for those 2 weeks, he simply read my file and told me to go to the hospital whereas Dr. Hertz just told me I needed to wait it out because I wasn’t being patient enough.
I was hospitalized for 6 days due to Dr. Hertz’s improper diagnosis and complete ignorance of my symptoms and no care for me as a person at all. Two doctors after her have performed colonoscopies on me (the first being 3 months after she performed my first one as my colon needed to heal from the damage she did by not treating it) diagnosing me as severe, while she said I was mild-​moderate. That’s a huge discrepancy with this disease, showing she does not know what she is looking for.
Going to her was the worst mistake of my life, I almost had to have an organ taken out because of her but thankfully found better doctors after her to save it. Do not go to this office if you value your health. If you see Dr. Trivedi he is very nice, the problem is if he is gone on vacation and you get ill, you get stuck Dr. Hertz treating you.

I am a relatively new patient of Dr. Hertz, six months. I was referred by my general for a colonoscopy and endoscopy. I have recently had a series of health problems including a bad case of gastritis and indigestion. Though I was told she was booked for the month, they called me back and said she would come in and see me early a.m. Turns out it was her day off and she came in to see a few patients in distress.
I was so impressed. She was so kind and thorough. She had my previous history on her laptop and took the time, 20 minutes, to enter all my concerns. Referred me for sonogram, did complete work up. I was so impressed with her organization and efficiency. And her bedside manner was very comforting. I highly recommend her.

I truly believe Dr. Hertz is good as it gets. I’ve been a patient of Dr. Hertz since 2000 when I was given her name by a doctor at UCLA. She has helped me though many, many medical issues and has given me the best of care. I couldn’t agree more with ChunLi T.‘s review below.

I was diagnosed with colon cancer and an still alive. If it hadn’t been for Dr. hertz referring me to an excellent colon rectal surgeon and then to a specialty hospital when I was diagnosed with mets to my liver (not unusual for this to occur later) I know I wouldn’t be alive 9 years later.

My family has been patients of Dr. Hertz for years. She is knowledgeable and has a lot of experience in what she does. She takes the time to listen to all of my health issues and carefully diagnoses my problems. She is understanding, compassionate, and has great bedside manners. I have had nothing, but positive experiences in this office, where my health problems have always been solved… so I can continue eating and posting reviews of restaurants!!! I have complete trust in Dr. Hertz and highly recommend her to all my Unilocalers and family.

Her misdiagnosis caused us a lot of pain, suffering and anguish. My son was her patient and he had an emergency gastro situation during regular business hours and we were told to go to the emergency room and that she could not see him. Fortunately, we were able to get an appointment with another MD (Dr Yao – highly recommended) where we received the correct diagnosis and we had the comfort of being in a practice with many other competent physicians who are available during emergency situations. After reading Dr. Hertz response I’d like to reiterate that we are not physicians posting erroneous reviews. Dr. Hertz misdiagnosed my son which caused him to suffer needlessly for about a year. There were not two physicians in Dr. Hertz’ practice when my son was having severe symptoms and Dr. Hertz was unable to see him – this was a blessing in disguise because we ended up with Dr. Yao. I do not take leaving negative reviews lightly and I wish this hadn’t happened. But since it did I feel compelled to leave this review so that other patients might think twice when choosing their G/​I physician. My review stands.

Be careful of this doctor. A member of my family had to have a colonoscopy and she charged $ 300 for a consult (in which we did not meet the doctor and just filled out forms). She over charges and she charges things ala carte to increase her profit. We will be looking for a different doctor for any follow up that’s required.