Shutters Floors and More

I spent $ 1,500. on both top-​down-​bottom-​up and regular blinds from this company. The guy who installed them was super-​cool (I think his name is Steve) and he did a great job. After the blinds were made to order there needed to be adjustments he made them accordingly. But when I purchased the blinds I was told by the salesman that all repairs to them would be covered for the entire life of the blinds. Once, a blind needed repair and they sent some one out to do it. Now, after two years, another one needs to be fixed since it won’t return to the closed position. I was told by the saleswoman over the phone that the repair is «free» but the service call is $ 50. I told her that I was promised all necessary repairs would be covered, just like the last time it was needed and done at no cost. She refused. Not cool. There are plenty of other companies that sell blinds, be sure to not use this one.

I called this company out to give me an estimate on window coverings for 6 windows about a month ago and I still haven‘t heard back from them since. Four of the windoews that needed covering were a bit of a chalenge because they were shaped with a bit of an angle. The consultant Michael Rosenthal gave me some suggestions on how we could proceed and said he would get back with me that same day. I never heard from him that day or since. I left a message on his phone and still no response. I just don‘t know how people can do business that way. Perhaps they will treat you different, for me I won‘t ever call them again!