Trojan Professional Service

I have utilized Trojan Professional Services for many years. I highly recommend them for their expertise in all services provided. Whenever I have called for insurance benefits, they always provide excellent customer service, with efficient information. Highly recommend using all Trojan Professional Services!

Amazing Service! I’ve been using Trojan for a year now. no complaints. I learned that some offices just don’t know how to use the program. Trojan offers unlimited Software support and Training. Try utilizing that before criticizing the Co.
Great Customer service thus far

Trojan is not the same anymore!
Do not do it! as someone else said «We are being charged to do Trojan’s job» and any extra information you ask for you get charge for it. You can not cancel your agreement till you paid for full six month and there is no way out of it and that beside the big sum that you have to pay upfront. Yet, it is true their representative doing their best to help you with whatever they can.
We tried it for one office and so happy we did not sign any contract for our other offices.

I love Trojan’s eligibility services! It allows my daily routine of verifying patients’ benefits to be completed quickly and effectively, therefore giving me more time to get my other tasks done. I use the Trojan Eligibility Request to enter all the patients for the next day and submit them all at once.
The representatives are great when you call in. They can find any plan for you; if it’s not in their system they research it and send it back to you.

Trojan is a great tool for researching benefits. Patients often have no idea who their carrier is & I like having a resource to turn to. I use the eligibility request occasionally. It’s perfect when we need to check eligibility ASAP.
I will agree with some of the other comments about database updates. Once or twice I’ve tried to pass on group updates & was told that there would be a charge to do so. This was very puzzling, as having current info will only help the service be more effective.
About a week or so ago, the CEO of Trojan (Mark D.) gave my office a call. He has been randomly surveying offices that use the program. I was able to relay this experience to him. My suggestion was to add an option where people can post info updates. I appreciated Mark’s call & his interest in user opinions. (Get your ideas ready, in case he calls you!) Hopefully, this will contribute to an enhanced user experience.

It is unbelievable!!! We are being charged to do Trojan’s job. We pay for the service of having them do data collection. They are in turn charging us to whaat used to be looked at as a favor of informing them of what plans are deficient from their data base.
Imagine this scenario, if we don’t call in with these requests anymore, either their database will become useless or they will need to actually earn our busines. After decades of using this service, I can say that I am amazed at this practice of double dipping.

I confirm Max W’s review. Their fee structure now punishes subscribers who actually is trying to help them. If we point out to them that there is a hole in their database and advise them to update it, we get charge an additional fee! We explained to them why we think the fees are unfairly punishing the subscribers who is actually helping them, but they just kept repeating their sales scripts, i.e. benefits of their services. I do like their services, but it would be more fair if they just raise their general fee for everyone.

Watch out for this company!!! Went to renew my contract, they increased the yearly fee and are now charging $ 6 per support phone call. If we are calling for support it is because Trojan does not already have the insurance plan in their system. Trojan has made a bad business choice with this one. After 13 years I will be taking my business elsewhere.

This used to be a valuable service, however since mid 2012 they have changed their fee structure. Now they charge for access to their basic database AND charge you an additional $ 1 per eligibility request you make. Keep in mind that usually when my staff calls for a benefits request, its due to the fact that it’s not in your database. So aren’t we doing you a favor in pointing out deficiencies in your database (which we are already paying for)? $ 1 doesn’t sound much, but isn’t this your field of expertise? To provide a broad and complete database service? I see not too much value in your service anymore. Are you listening Trojan?

We LOVE Trojan professional, true you can call the insurance companies and wait online forever to get through the automated responses before getting to a low paying customer service rep and then get the information, but our office is super busy and doesn’t have time. Trojan offers a data base of general benefits of plans all over the country, and with one or two clicks imports the information into your software. They also have other services, like registering you with all the companies so you can review «real time» benefits. For the office and business owner that knows time is money, you cannot live without them!