Rite Aid

Store rebuilt and renewed (first time I went there but I know what old Rite aids look like!!!). Actually very fancy and clean. Rite Aid is amazing once you get the Wellness card and start spending. This year, I get 20% off any purchase I make because I spent 1000 $+ last year. I buy everything at Rite Aid. Great selection of shampoos and beauty products. I always find snacks, chocolate and gummy bears on incredible sale.
The store was super clean and the cashier nice (he even asked me how my day was going!).

Kudos to Rite Aid Pharmacy Team (Jay, Cheryl) … excellent customer service on all my pharmacy needs.
Special thank you to Katherina Fong, My family and I didn’t even feel any needle pain from her when we are getting our flu shots.

Large Rite-​Aid store that is newly remodeled. There’s barely ever a line so service at the cashier is quick.
They added in a thrifty ice cream bar, which is nice.
I love the photo center. Bring a USB stick or any type of memory card and you can print there instantly. I was very impressed at how quickly the photos come out. Regular 4×6 prints are yonly 29 cents each.
From my one pharmacy experience, the staff is friendly and helpful. I’ll keep coming back when I’m in the area.

Jay at the pharmacy was EXTREMELY rude and passive-​aggressive to both us and the customer before us. Upon mentioning that she forgot her phone with the confirmation text message and politely asking for help with the confusion, he sassily suggested that she «come back once she found her phone». The customer before us had forgotten her card, and he held one up condescendingly and waved it in her face, «THIS is what you need. EVERY time!» I was offended and shocked at his unnecessary rudeness when faced with relatively simple questions when the rest of the staff was very kind.

Had to get a new card from Rite Aid. They use something called Plenty card now. Afraid the process of filling out forms would take forever. When I got to the counter the smiley fellow with glasses (sorry don’t remember his name) activated my new card and transfered all my information to the new card in about a minute. Whew! My Sunday morning was saved. I would have been grouchy all day if I had to fill out paperwork. I don’t like these retailers cards in general but at least the process was quick and harmless.

Pharmacy staff rude !! I had some problems with my credit card there and it works everywhere without any problem !!

Nice new location — good selection of your typical drugstore fare. I have my prescription filled here, and have had my flu shot here as well. Both were positive experiences.

Pharmacy staff is slow and somewhat rude as well… though they did make some effort to help me. I can’t blame them (entirely) for the Cupertino pharmacy.
Getting a flu shot at Rite Aid in general doesn’t seem worth the trouble. All in all I feel unwanted in this store. Why should I want to be somewhere where I am not wanted?

The Mountain View Rite Aid location closed, so I thought that I would give this location a try, since it is not that much further than the Mountain View store was. I found the Pharmacy staff to be incredibly inefficient and lacking in customer service. Twice my Dr. faxed in prescription fill requests to this pharmacy and twice they claim they didn’t get them. They didn’t offer to try and track them down, call the Dr., nothing. I was just out of luck, and on my own to get it all straightened out. I won’t be going back.

As a «drug store» (old school name, sorry), this place is much like all others. What makes it extraordinary is the pharmacy staff. Jamie is the boss, and she is outstanding… always willing to answer a question even when she is swamped. The rest of the folks – «Jay» is the great guy with the beard who is often mentioned, favorably – are attentive, competent and courteous. Parking can be tough during peak times at that center, but that is not the fault of RiteAid. I am sure there are other good pharmacies in the area, but I wouldn’t think of changing.

Ever notice that pharmacy/​convenience stores pack in the most interesting people watching? All manners of society show up for their common goods. Drugs, condoms, hair products, toys, you name it pass through these registers. Sometimes with people who you’d least expect to be buying them. Decently large, fairly stocked, it’s one of the only drugstores in the immediate areas, so it brings em all out.

I don’t usually review random places like rite aid, but I have to give this place its props.
I come here writing this review for one reason, and one reason only. The old man with the long mustache at the front counter (the guy that kind of looks like a cowboy) is so friggin nice and courteous. He is so thoughtful and really goes out of his way to see how your day is going, etc. Drugstores/​pharmacies don’t usually get this kind of outstanding service but I hope this guy gets a pay raise someday because he deserves it.
the only reason i gave it 4 stars is because the reward program is not that great compared to cvs. I shop at rite aid all the time since i live so close, and i only very rarely get discounts.
but i feel like with cvs, i get a 20% off or 30% off coupon through e-​mail at least once a week which is always really useful.

Shopped here a few times without any problem but the cashier yesterday was awful. Bad attitude because I presented my Walgreens card instead of Rite Aid. I tried to make a joke out of it but she wasn’t amused. I got the impression that she would much rather be somewhere else.

This Rite Aid is conveniently located at at Foothill Crossings shopping center with Trader Joes and Foothill Produce.
Also, this Rite Aid recently received a remodel and reorganization, and now they now serve some delicious ice cream! I never thought of a Rite Aid as a place to get delicious dairy desserts, but now I do!!!
The thing that makes this Rite Aid better than all the others is the pharmacist or pharm tech here (the one with a HUUUUGE beard). He is extremely friendly, courteous, and knowledgable. I must say that I’m surprised at this level of service (in a good way)!

Rite Aid, Walgreens, I don’t care. They’re both the same to me.
This is a larger store with a good selection.
The staff is friendly, but generally quite slow.
Parking can be quite difficult on weekends… many people meet and part in the lot to go on bike rides taking up spaces for hours on end, and with Trader Joe’s and Foothill Produce right next to each other, there are lots of people doing their weekly shopping.

Parking here is a bitch! Especially on weekends. Hate that. Prefer to drive to next Rite Aid on Grant Road. (Its much bigger anyway) That way I won’t get in a fist fight with a blue hair lady over a parking spot.

I’ve been coming to this pharmacy for 9 years. Wonderful place, wonderful friendly staff. It’s been pretty much the same staff the whole time. Pharmacists immediately know who I am. If I ever have trouble finding something, it’s easy to find an attendant. They’re always willing to drop whatever they’re doing to help me. If the checkout line gets more than 3 people long, they quickly open/​staff up a new register.
I’ve witnessed older customers, who have unfortunately become quite cranky and ornery in their old age, get really rude to the staff at the pharmacy — to the point of being verbally abusive. The staff never «loses it». They nod and smile, and speak to the customer very patiently and politely. I think staff like this qualify for near sainthood.
There are hard-​working, good people here, and I appreciate them very much.
I should say that, unlike Betty N, I don’t expect to be «greeted at the door». I believe that level of customer service went by the wayside decades ago. As mentioned above, I’ve been coming here for 9 years, and never once have they lost a prescription of mine.
I do agree that parking during «busy hours» (lunchtime, ~3pm) can be a real problem, due to recent addition of Starbucks, Trader Joe’s, etc.
Finally, I want to comment about the cashier with the long white hair. One reviewer felt that he’s rude. I disagree. I feel he’s just very, very introverted, possibly even mildly autistic. He doesn’t interact with people in your «typical» way — he’s not a talker. But he is not rude. In fact, he can be almost overly polite. When he is done ringing me up, he ALWAYS tells me to «take care» and literally gives me a slight bow of respect. If anything, he is MORE polite to me than 99% of the people I run into out there in public. My instincts tell me he is a good person, who really is trying hard.

**GOOD DISCOUNTS AT RITE AID**
I’ve been a Walgreens loyalist for most of my pre and post college days, but since this Rite Aid was in my hood, I had to stop by.
To my surprise, there were BUY 1 GET THE SECOND ½ half sales throughout the store.
I stocked up on my goodies and saved a bundle.
There was no such thing as *customer service* here. No one asked me if I needed help, no one greeted me at the door, and luckily, there were no lines at the check-​out (because only one cash register was open).
It was worth my while to stop by.
RECOMMEND for emergency pharmacy shopping in South Los Altos.

This is my fav Rite Aid. I used to be a Long’s Drugs person since my mom was a Long’s person. Then I was a Walgreen’s person since there was one near my old workplace. Now I’m a Rite Aid person b/​c of their rebate programs (spend $ 100 and get $ 10 certificate, that sort of thing) and they are my main pharmacy. Jay is really nice and always remembers his customers by name. He has my prescription ready when he sees me in line while’s he’s waiting for the customer he’s helping to pay or something. I really appreciate that. He is also always pleasant.
Can’t beat the deal on lavender Epsom salts when they are on sale. Also, the cashiers up front are very nice. The store is not very busy at any time so you almost never stand in line. There is always plenty of parking. And I like their sunscreen stand near the entrance. It always reminds me when I have to buy more sunscreen.

Rite Aid and I don’t have the best relationship. I mean I’ve worked in retail and I’m just wondering at what point on the retail «food chain of stores» does one decide to stop giving a damn? You know where the clerk in front of you in a name tag has by the looks of things mentally checked out the second they got there? Overall, as a chain its been a mixed bag and the staff here is no exception. Sometimes, the service is fantastic, sometimes its inexcusably slow. But here are some happy twists about this particular Rite Aid:
a) well stocked shelves even after the ad circular comes out. FYI,
as a chain, Rite Aid can carry some of the lowest prices when it
comes to beer and liquor. They usually have some great sale
going on after holidays or on kid’s items.
b) They take manufacture’s coupons for everything, including
cigarettes and alcohol.
c) This location has a healthy selection in the «martial aids» aisle.
Entertaining to say the least.
d) They have a Thrifty Ice Cream counter! Yes, starting at $ 1.15 you
too can get a small circular plop of ice cream like chocolate chip,
rainbow sherbert or some other flavor sitting upon the familiar
half crunchy-​half sweet communion wafer stale cone. Delicious!