AAA – West Los Angeles

They never pick up the line; spent the last 20 minutes on hold. This branch completely ignores clients, don’t bother.

Thank you AAA for making registration renewal a breeze. After paying DMV and not getting my registration, I called a DMV office to find out what was up – only to be told DMV (for some reason) had cashed my check but «forgotten» to mail out the registration. Ah, how efficient!
However, the helpful DMV agent suggested I go to AAA to pick up my registration/​tags. Didn’t know AAA had this service. Was easy as pie – in and out in under 10 min.
* FYI: They open at 9am sharp and there is usually a line of people (10 or less) waiting for the doors to open.

I will never go to the dmv again! I was here at opening time and third in line. When the doors were opened, all employees were standing up in a line waiting to help the customers. I went with a girl named Nicole (I believe was her name) and she was excellent. I had to change the title over on my car and she had me in and out in less than 15 minutes. I had read previous reviews and knew I had to have cash to pay so it was all painless. I will be telling everyone to give AAA a try because this is the easiest thing I’ve done in a while.

My poor dear car is rapidly approaching 100k miles… and I’m hoping for another 100k out of her… but lately, it has not been smooth sailing.
My car overheated on the way to Las Vegas about a month ago. It was hot, and I should have turned off the a/​c sooner… and she decided to cooperate once I let her cool off for a bit… but it got me thinking that I should probably invest in a AAA membership.
Of course, I put it off.
Then Memorial Day weekend rolls around, and guess whose car decides to just not start for no apparent reason?
Well, all it took was a five minute phone call, and thanks to the very friendly Kevin over there at AAA, I am now a card-​carrying member. Ok, my card is still in the mail… but I have a membership number, so hooray for that.
Kevin asked me if I needed to use my membership right away. I guess that lots of folks decide to become AAA members while sitting inside their stupid broken-​down cars… at least I’m not alone. He dispatched a truck from the Brentwood shop, and told me that they’d be there in less than 30 minutes.
It took them less than 15 minutes to arrive, and maybe 10 minutes to get my car started. The service guy told me that he was pretty sure the connection to my battery was bad, and that he could easily fix it for me. No mechanic, no mechanic’s bill… good stuff.
He fixed it, and my car worked perfectly for the next two days… then today, it wouldn’t start… AGAIN. I guess I won’t be able to avoid the mechanic after all. :(
However, the service I’ve recieved so far was friendly, quick, and generally awesome. The membership cost me $ 58 dollars for the year… and as far as I’m concerned, it has already paid for itself in one use.

«Don’t leave home without it!» American Express coined it; I abide.
Applies to the other card tucked next to it too.
That’s the Auto Club of Southern California’s (ACSC) AAA Roadside Assistance card.
Consider it peace of mind at $ 68 for the first year (think, a cheap, per person, DineLA experience), then $ 48 to renew thereafter.
What’s even cooler? I was able to purchase, at home, over the phone, an immediately-​into-​effect membership for a friend whose vehicle «died» in Malibu today.
After contact info for instant activation was provided, I gave AAA my friend’s coordinates and a tow truck was dispatched in less than an hour due to the highly trafficked, Pacific Coast Highway, breakdown location.
Although the situation was stressful for my friend, the transaction on my end was easy peasy due to professional, efficient, ACSC personnel, ALL three of them!
Kudos ACSC/​AAA!

It was an absolute pleasure to come here. On a Saturday morning I was expecting chaos after purchasing a car, but I’m glad that AAA has most of the DMV paperwork. My car was from out of state and everything was paid for and paperwork in hand within 15 minutes. I would highly recommend this location in particular for their stellar service.

I love AAA for the great tow service and the fact that their calls get priority over other tow services like Allstate, and for simple, straightforward DMV registration issues, its a nice clean office… but I have had quite the time at AAA West Los Angeles with my complex DMV problem.
I have visited 5 times over the past 5 months in an attempt to register a truck and two trailers that came with a ranch we bought in Santa Maria. I have to go with my two year old and he easily finds reason to throw a tantrum, so that is definitely a factor in the problem. BUT, each time I come in, they find one thing wrong with the paperwork, only one, and then I have to go to the trustee of the estate and change it. Then I come in, they review the paperwork, and find just one more thing that could have been fixed at the same time…
When I asked the last two times why these mistakes were overlooked the time before, the (excuses given with haughty attitude) is that my toddler fussed so much it was hard to focus (fair enough), then it was the attitude of «well, I didn’t look at it, so its not my fault.»
Honestly, if its not a simple transaction, I would rather go to the DMV, get one competent clerks rather than 5 partially competent ones, and get the same dismissive impersonal service that I get at AAA West Los Angeles.

I love AAA you can do these that you would have to do at the DMV. I love it.

Handy dandy DMV location for most services. Big props on quick and easy.

This wasn’t an emergency or anything but I found these guys via Google looking for a tow for my 63 Buick LaSabre which was leaking fluids like a mad-​car. I called 310−914−8500 and told them I needed the car towed to my mechanic.
Receptionist was cheerful and nice, took my info, including a request for a flat-​bed truck; she said it might take longer to get there. They were here in about 8 or 10 minutes. The driver was cool, took my AAA info, helped me push the car out to the street; he hooked it up and it was done. Excellent service — I’d recommend.

Went in to get some maps, yes yes, I do use my IPhone for location and directions, but you just never know when a handy dandy map might come in handy! There was no line on Saturday, went in, got
my maps an came out within 2 – 3 minutes. Friendly service, no hassle, what else can you ask for?

Why there seems to be such a dichotomy between AAA’s LA division and Bay Area division is beyond me.
In LA, I’ve gotten NOTHING but good service, friendly support, and just an overall satisfying experience. In the Bay Area, however, they are often resistant with providing service and often show obvious signs of annoyance with every call… but ya know what, I’m not here to review AAA as a company!
I’ve been into this branch on several occasions in the past, and they have always been very helpful and fast with the service. On Saturday, I went in to renew my registration. I’d forgotten my registration papers, but they were able to process everything anyway.
Nearly $ 200 and 5 minutes into the building, I was out of there with a new registration sticker in hand, a good feeling of satisfied customer service, and a very good Unilocal review in mind!
Thank you AAA for relinquishing me of my woes! You go boi! (or gurl)

I am always so happy tp do business here rather than the DMV. I recently bought a vehicle and the transfer of title, fees, taxes and registration was done in a few minutes. The reps are so helpful and patient. You can also get maps and touristic info about LA and all places in the US and elsewhere.
Highly recommended place.

This is a Large AAA Office In West LA
Only Came here because they offer a
International Drivers Card here while you wait
You need 2 passport Photo’s and
They Make one Up For You Pronto
Nice thing to Have While Driving In Europe Ect
They Also have a Lot of Travel Maps Books
and other Travel Stuff Here
You Do Not Have to Be A AAA
Member to Get the International DL Card

Huge A+!!!
Got a flat on the 405 and had to pull off onto a tiny shoulder with only about a foot between my car and five lanes of traffic zipping by. The Brentwood AAA arrived within 15 minutes. The guy hoisted up my car, rummaged through my trunk as if he done it a million times before, extracted a tire and a whole tool kit I didn’t know I had, and had me on my way within 5 minutes.
This is what I call professional. Thank you Brentwood AAA.

I love AAA.
When I leave my lights on, and my car battery dies, they come out and give my car a charge.
When my tire is flat, they send someone out to change it.
They give me free maps to assist me in my roadtrips.
**And best of all they have DMV services. When I went to the AAA office on Sepulveda to pay my car registration I was not even in the building five minutes — take that DMV!

AAA ist the best service when your car is broken. A must have for anybody who drives a car…
I have called them because of flat tires many times oevr the years and they always showed up. I just love them.

membership in AAA is one of of the best investments a driver can make! in the past month alone, it’s saved me a bunch of time and money.
story #1:
a few weeks ago, the westsiiiiiiiiide Unilocaler motorcycle gang (a.k.a. the harry potter quiddich gang) met up at 3^rd street promenade on our bikes for billiards, drinks, and dinner. on the way to the meet, my bike’s low fuel light blinked on, but i figured i’d have plenty of gas left in my tank to make it the 12 miles to samo and back.
i was wrong.
on the way back, my bike sputtters to a stop at 23^rd and wilshire, literally right in front of o’brien’s pub. i fred flintstone the bike over to the curb, whip out my handy dandy AAA card, and *poof*, just like that, a truck is on its way and expected within 15 minutes.
my gal, always one to find the silver lining in any situation, ushers me in to o’brien’s and buys me a beer while we’re waiting. not even a whole stella later, the AAA truck is outside. $ 8 for two gallons of gas, $ 2 tip, a few minutes of filling, and *poof*, i’m back at the bar finishing my beer.
AAA should advertise itself as «service so fast, you barely have to put your beer down.»
story #2:
this morning i had to add my new toy to my AAA car insurance policy as well as register it in my name. ordinarily, that would take two trips: one an insurance agent to fill out paperwork and take pictures; and one to the dreaded DMV to file the registration paperwork.
thankfully, most AAA locations offer insurance AND DMV processing for title/​registration-​related stuff! but unlike the DMV, AAA locations are staffed by friendly, competent people! 2 minutes after i walked through the door, i was already at a counter getting my registration! no appointment necessary, and the customer service rep even said «good morning, sorry for the wait.»
new registration papers in hand, i walked 20 feet over to the insurance counter, and 5 minutes later, i was seated in an insurance agent’s cubicle. another 5 minutes after that, i strolled out, marveling at the speed, convenience, and friendliness that AAA provides.
ok, i changed my mind. AAA should advertise itself as, «service so fast, you barely have to put your beer down, and our staff is a bajillion times nicer and more efficient than those monkeys at the DMV.»
p. s. — don’t even get me started on all of the other products, services, and discounts that AAA offers! in my miniscule 7 minutes of wait time, i bought a couple AAA guides, got some free maps, and browsed the discounts for caribbean cruises!
i’d add even more to my advertising tagline, but that’d just be silly.