Adp-Automatic Data Processing

ABSOLUTE WORST CUSTOMER SERVICE
The DMV has better service than ADP.
4 hours over the past 2 days to get an employees paycheck. Look any place else to handle your payroll service.

Unfortunately, the company I work for uses ADP for our payroll and 401k so I have a lot of experience with them. These guys are like the Nickelback of payroll companies. Pretty terrible but they accept their terribleness because they are making so much cash from all the dumb people they have convinced they are the best solution to your payroll needs.
Can you believe this company is worth 6 billion dollars? You would think they could spend maybe .0001% of that cash and get a half-​legit design & engineering team. They recently redesigned their pretty crappy payroll software, and believe it or not, made it even crappier. After the redesign, ADP made it impossible for us to use to put in PTO requests, we had to wait a month for them to fix that. A month guys… Nickelback could have recorded a whole album in that time.
The last time anybody said anything nice about ADP they were probably using punch cards machines. In fact, they should consider going back to this system because it probably works better than their software. I think I would would rather have a Nigerian Prince that I could only reach by email handle my payroll.

If I could give them negative 5 stars I would!
It is a horrible company. One of my biggest mistakes was giving them my business. Never again!!!

One word — TERRIBLE. My company offers «commuter benefits» so I enrolled. I don’t even know where to begin. After reading the other reviews I can relate to each one. For such a large company, this place is very unprofessional from a non-​user website to representatives that love to transfer you into sheer frustration. I have been pushed off from one department to another due to lack of knowledge and «that’s not my job.»
I have been dealing with inaccuracies since October… my issue is still unresolved.

Worst company ever… I’ve never seen a business filled with so many people who don’t know or care what they are doing. This company has consistently screwed up pto, pay rates and don’t deliver checks on time. I wish somebody would screw this company’s employees paychecks up so maybe they’d understand that people’s money is a big deal. I suggest Using any other company than this one… You have been warned!

Truly, stay away. They screwed everything up. EVERYTHING. I would have had less headaches if I had just done this all myself.

I don’t understand how this company not only dominates the market but is even still in business. Dealing with ADP has been one of the WORST experiences I have ever had in my 13+ year career. Most of the representatives do not know what they are doing. I can’t even begin to count how many mistakes they have made from Day 1. I’m seriously disgusted by this company and don’t understand how they are not ashamed of the level of customer service they provide. I wish I could give 0 stars.

So I set up a one time payment online to be deducted for my medical insurance which is pay flex through ADP. Somehow they managed to deduct another $ 400 dollars out of my account and told me I signed up for the recurring payment selection which is exactly what I did not do!
I have been trying to get my money returned to me back in my account for over a week as I am on disability and limited funds due to an ankle surgery. I call this morning and they say it will be 30 days before they can refund any money. Kinda funny how I make a payment of $ 200 and same day you withdraw another $ 400, this is ridiculous, and I guess now I’m forced to go to my bank and tell them this was not authorized so I can get my money back.
These companies have no problem taking it but when giving it back they already spent it. FIGURES!

DON’T DO IT! I don’t how how else to say this but you are better off hand writing checks to your employees. They do a great job trying to market you the program and tell you how wonderful they are and the RUN program etc. I was with Intuit and the only reason I left intuit is because ADP could give me a worker’s comp quote that intuit could not. They gave me a quote within 5 minutes during their marketing pitch! Impressive i thought. Shoot me in the foot. That’s what I think now. It’s been 2 months of payroll and they have not taken out any worker’s compensation. I called several times and I get a call back with a message stating they would like to talk to us to generate a quote.
What? Say that again. You already sent me a quote the day you tried signing me on and that’s the only reason why I signed on and accepted the quote what do you mean you want to generate a quote? What happened to the one you gave me? Oh I know, he pulled it right out of his you know what and stuck it right back there.
The support system is annoying. You have to deal with several people. You get sent tons of emails and we had a hard time getting our taxes concluded. Let’s get back to the actual payroll. RUN they call it; the program seems OK, they tell you they’ll handle everything; yet since I switched from intuit I’m doing more work with ADP than I want to. Their price to do it all for you is $ 150 based on my business size for Intuit it’s $ 75. I figured I can handle my payroll so i initially went with Intuit’s DIY for $ 35.
I am getting a worse deal with ADP as everything is just like Intuit’s version of DIY except I’m doing more work myself. Oh and don’t let them sell you that ridiculous HR nonsense. Every thing you need to know is on the internet and on government websites. Add that to their exorbitant prices. They tell me my employees can clock in using the mobile app. Well it’s broken, doesn’t have access for clocking in. So now I’ve resorted to using yet ANOTHER software, free by they way to compensate for another short fall.
Put it to you this way, ADP says they are selling you the Rolls Royce of payroll, but what you get is a used Chrysler 300. My opinion try paychex, intuit etc. At least with intuit they tell you you’re getting a C class and they give you a C class.

I decided to use ADP for my payroll as they pitch that you can pay your worker’s comp insurance per payroll paid — so no large upfront deposits. Turned out that was completely wrong and I was almost cancelled by the worker’s comp company so had to give them over $ 400 to keep that active. All the way along there was problem after problem and I had only one employee that worked intermittently. There fees are very high — the people that work there seem like it is their first job out of college and really aren’t experienced. I am still getting bills from them even though I cancelled them 3 months ago and everything had been paid (they make sure to take it from your checking account). A terrible experience.

We used ADP Totalsource, they handled our payroll, HR and health insurance… belive me they do not deliver what they promise! The payroll was no problem, HR did not to what promised and as far as health insurance we got signed up with the worst possible plan!

Wow — I used to use ADP to do my company’s payroll. They were pretty good — easy, professional. But I sold my business and went to work for another small-​ish company, and they were using ADP for payroll and to manage our 401k. When the company made the decision to go to a proprietary payroll system and discontinued ADP, the people at ADP decided to get even with us. We are still locked into them for our 401k for another year. They haven’t deposited ANY of the funds sent to them since the end of January. They said the «lost the check.» We sent a new one. We then asked if we could just do it via electronic transfer, so that it would be instant. We’re still waiting to hear back.
Meanwhile — it’s now April — and since I deposit a huge 40% of my pay into my account, I am royally p*ssed. The name of the game in investing is «Buy low, sell high.» Since they haven’t made my deposits, and now the investments have risen, I will get to buy fewer shares than I could have, and that doesn;t even count the interest and dividends I will have lost. I figure this could amount to close to $ 4000 in personal loss to myself alone. Imagine what it is company-​wide — I’m one of the lower paid people in my company.
These guys got mad when my company took their payroll in-​house, and they are being punitive now with our retirement plans. They are a huge company and they’re screwing every one of the individuals that works for my much smaller company. I would NEVER recommend these A-​holes to anyone again, sad to say. They may be ok for payroll, but woe to you if you use them for your 401k plans and then choose not to use their payroll service any longer. BEWARE.

We joined ADP TotalSource because our sales person said that they would take care of everything. We did our payroll through them for a few years and it was a mess. A ton of red tape, a ton of excuses, one hand never knows what the other is doing but they are quick to say it isn’t their fault when mistakes are made. Do it yourself or hire someone. A year later, we are still fixing mistakes and unfiled forms with them.

A lot of you are probably familiar with this company without having thought too hard about it. Get out a paycheck and see if it says ADP in the corner. If you have it, that means ADP is processing your company’s payroll. The thing I love about it is the importing of information at tax time — saves many keystrokes. My husband’s business uses it for their payroll processing — it works quite well! Saves them precious time.