Albee’s

This is the absolute worst retail store I have ever done business with. There is no customer service following the sale. When it comes to warranty repair they are not interested in lending any help. They don’t return calls and basically just don’t care after they have your money. I will never do business with this company again.

Excuses. And stories that dont make sense. Ovens smell awful and toxic when you heat them

I shop here all the time. They have a great selection of appliances. As a landlord of many apartment units, I constantly find myself needed to buy new appliances for my new tenants. They are very affordable and they even deliver the appliances to the apartments and assist with the installation. I will definitely continue to shop here.

The company I work for uses these morons for everything because they are cheaper than everyone else. They told me they were going to deliver something to one of our buildings last Friday and they never showed up then try told me yesterday and they flaked again. Today they showed up, couldn’t wait two minutes for me, and the delivery guy cussed at me and gave me serious attitude. My company probably spends 20k a month with Albees at least. In the future, they will not be getting any more business from my district.

I’d give 0 stars if there was an option to do so. Do not waste your time going here, they’re very unprofessional and terrible customer service. We ordered a couple of different kitchen appliances from this place, they told me it’s gonna take up to 3 days … took 3 weeks and I didn’t receive everything I ordered! Tried calling them to determine when my delivery will be, and the guy on the phone kept on lying to me about the delivery date… wouldn’t recommend this to anyone

we ordered a hard-​to-​find casement air conditioner and they did same-​day delivery, on time. the delivery guys weren’t exactly Mr. Friendly but hey, when it’s 95 degrees out and you’re dying for an a/​c pronto, and they deliver 2 hours later, what’s there to complain about?

Let me start by saying that I would never have gone to this place on my own because I look at Unilocal for everything and the reviews would have kept me away. I cannot convince my landlord to use Unilocal though, so when it came to replacing my dishwasher and fridge I was forced to experience Albees myself.
The dishwasher was to arrive first, and they gave me an early delivery window 11 – 1, but it wasn’t delivered until 5:00! I eventually called to find out what the hold up was and was given a story about one of their two installers being on jury duty so the one other installer was having to do it all. Now I’m a reasonable person and if they would have called me to tell me and give me an updated delivery window I wouldn’t have been stuck at home ALL DAY. When the guy came he was seriously complaining about the heat (it was hot) and all the work he had to do that day. I felt bad for him, and I had originally intended to tip the installer, but after waiting all day I was in no mood to give anyone money. I know it’s not the installers fault, but my day was wasted.
Now on to the fridge, which was to be delivered a few days later. In preparation for the new fridge (yay) we emptied the old one into our neighbors’ fridges and kept the essentials in a cooler (we camp so this was fine with us). We moved the old fridge out to the curb where it was promptly taken by someone who thought they could make use of it. The space for a fridge in my apartment is quite short, and my landlord mis-​measured the space so the fridge they brought us was too tall. This was not Albee’s fault. I popped over to the store, which is very close by and I was told they didn’t have anything that would fit, except ones that were significantly smaller. BUT, they would be getting in a shipment on Monday (it was Friday) and they would delver it first thing Tuesday morning. Ugh! Okay, fine… We’ll live out of a cooler for 4 days. I called multiple times Monday to confirm the delivery and what time, but no one ever called me back. I called again on Tuesday to be told that the promised delivery had not come in, but they were expecting it that day and would bring the fridge on Wednesday morning instead. Not a word on Wednesday, despite multiple calls. Eventually he calls me and begs me to forgive him because their order still isn’t in and now he’s not sure if/​when it will come! He says he has other customers who want to light his business on fire and kill him. I assured him I wasn’t that violent, but I wanted my landlord to get his money back and he assured me he would refund the money. I talk to the landlord, who gets me a fridge that was delivered from Sears 2 days later… why couldn’t we have gone with Sears in the first place? I could have done without 7 days of cooking out of a cooler.

Albees is by far worst place to shop, we bought washer exactly 12 months ago and engine stopped working I called talk to owner simon he said u washed to much clothing and hung up the me .
We believe his products most refurbished and worst customer service and to top that the warranty will take a month to fix watch for Albees not good people

Albee’s customer service is HORRENDOUS! Sabino, a salesman, and Solomon, the manager or owner are awful to deal with. They told me what I wanted to hear, but didn’t follow through with anything they said! This applied to price, delivery window and the amount they said they’d charge on my credit card for a warranty (yesterday) that I should have received 2 months ago. I have an email trail that illustrates the lack of follow through from the same day the fridge was delivered without the warranty paperwork I was expecting. The number of emails and phone calls I had to make about the warranty I thought I purchased at the same time as the fridge was ridiculous — yesterday I agreed to pay $ 115.00 to be done with this, and today I discovered Sabino charged my card for $ 130.00. When I called to complain, he denied the price he quoted but made the price adjustment anyway. $ 15 is a small and petty overcharge, but on principle, I prefer to do business with people who do what they say! Think twice before doing business with Albees — I certainly won’t be dealing with them again! :((

I’ve been going to Albee’s for 20 years. It’s a local business — a neighborhood business for me. They are always so nice in there.
From blenders to huge refrigerators, I’ve had nothing but the best service and best experience I read a couple of these nasty reviews, and sometimes, people get what they give, and I think the people were rude to the owner, and very helpful staff.
I’ve bought a potable dishwasher, and three portable air-​conditioners. I have a large, very old fashioned a apartment with crank windows, so I needed all three. When I’ve had problems with the units, they led me to right people to call.

AVOID!!! bought 2 different appliances, problems after, the owner is hostile, only nice when you are handing over your credit card. Absolutely rude, I will never buy from here again.

Called in to get a quote on a fridge. The salesman gave me a very good price on an LG. But despite me asking him a number of times to email me a written quote for that price, he never would. When I finally went in to get the written quote, the price had gone up $ 100. Classic Bate and Switch tactic. I decided I’d be perfectly happy to pay a little bit more at Pacific sales that give these criminals my money.

Called on a Sunday for a particular dishwasher, they had it, same day pick up, and installation, need I say more?’??? Frank was fantastic and helpful and quick !

Albee’s Appliances has provided the worst customer service experience I’ve ever had anywhere. Every clerk that I spoke with (and I spoke with plenty) had a completely apathetic demeanor, a complete lack of caring about my satisfaction or if the appliance would even get to me. To use a modern phrase, no fucks were given, at any point in this transaction.
It essentially took one week to finally get a delivery date sorted out and when that delivery date came, no one showed up. They couldn’t give me a time for delivery, so I took the entire day off work and waited and waited and waited. Finally I called them and no one had any answers. They just kept passing the buck to the next dickhead in line. Every person just kept telling me that they would call me back. No one ever did. I’m still not sure I’ll ever get my dishwasher.
Do not go to this place. Ever. You will waste your time and your money.

The sales rep I dealt with on the phone was as nice as could be, & their prices were fair, if not entirely competitive. The delivery was prompt & installation speedy, & they did take away the old appliance. However, they took it upon themselves to charge me for an additional item I did not need, want, or ask for, & it’s taking forever to get the credit back. I’ve had to call several times already, & the credit has still not appeared on my card. I don’t think I’ll be buying anything from Albee’s again.

What a horrible, unethical business. Stay away.
I bought a supposedly «new», fairly pricey refrigerator from Albees. As soon as it is installed, it isn’t working, not cooling at all. Both the refrigerator and freezer won’t get below like 80 degrees. I tell them they need to fix it, and they say they won’t/can’t, that it’s a warranty issue, because I’ve already bought it. And this is after they JUST installed it.
I argue with a totally idiot named Sabino, I believe, who is extremely friendly when making a sale but completely uninterested and rude when it comes to customer service. Again, even though they just installed it, they are refusing to fix it, service it, anything. They say I need to call the manufacturer at the beginning of a long holiday weekend.
I need the refrigerator fixed right away, so I have my trusty appliance repairman to come out. He quickly diagnoses the problem: It is a «new» 2012″ refrigerator that has been sitting unplugged for two years, so all the freon has evaporated! Yep, not a manufacturing issue, but an issue that Albee’s has had it sitting in their store or warehouse for two years, and of course they should know that the freon is going to be depleted. I just went ahead and had the freon put in and paid for it myself.
These guys are complete crooks. Never written a bad review on Unilocal before, but this is the most unethical business I’ve ever encountered.

This is the WORST business I have ever encountered!!! EVER!!!
TEMPTED TO CALL THE BETTER BUSINESS BUREAU!!!
Reasons not to buy from ALBEES Appliances:
1. They don’t return calls or even pick up their phone half the time when calling about faulty oven.
2. They sell you a broken oven and refuse to stand behind it to fix or replace it, say they don’t believe there is a smell.
3. They don’t show up to 2 out of 3 scheduled maintenance appointments.
4. The maintenance person won’t wait around 10 minutes for the oven to heat up to see what the problem is because they could care less and don’t want to fix anything
5. They are rude and condescending!!!
DO NOT BUY FROM ALBEES APPLIANCES IF YOU WANT A COMPANY TO STAND BEHIND THEIR NEW OVEN!!!
My apartment manager uses this company for all the new stoves in the complex. You would think they would do a fairly competent job to fix the problem, but NO! They were so annoyed to be bothered! Our stove broke so they provided a new stove for us.
This NEW stove burned a terrible odor from day one. We had the gas company come twice to fix it and they said the awful smell is the oven and to have he company fix or replace it.
After calling and calling, waiting on hold, no answers my apartment manager set up a time for them to come service the NEW stove and they did not call or show up by once but TWICE!!! I also tried calling and no one would answer their phone.
The manager, Sabino was so irritated my manager was calling he said he was going to charge $ 250 for someone to come check out the NEW oven that doesn’t work! RIDICULOUS!!! UNETHICAL!!!
They finally sent a oven mechanic (same buddy of his who delivered the oven) who was so bothered he was there he didn’t even wait 10 minutes for the oven to heat up to smell the odor. He said this is what you get when you purchase an oven for $ 500 instead of $ 600 or $ 700. He told my manager there’s nothing wrong with the oven and to deal with it and stormed out and said it’s not their problem.
My manager waited for the oven to heat up and smelled the same odor the gas company smelled.
IM TEMPTED TO CALL THE BETTER BUSINESS BUREAU on this pathetic excuse for a company!
DO NOT BUY ANYTHING FROM ALBEES APPLIANCES!!! They sell crap that doesn’t work and will not stand behind their crap product when it doesn’t work. When something is bought new and doesn’t work this is unethical business practices!!! They wasted 3 days of mine. Not showing up twice and not having the decency to wait for the damn oven to heat up to inspect the problem! This company is a joke! If I would have paid for this I would have sued!!!

1 Star is too good for them. Sabino is all talk, no action. Fortunately, today, we got our refund back after dealing directly with the co-​owner. DO NOT do business with them. TERRIBLE CUSTOMER SERVICE. Below is a detail of our horror story if you want to know why.
We ordered a Kitchenaid backplash in Nov.2013. Sabino promised that it’d be delivered in 2 – 3 weeks. After 3 weeks, my wife called and Sabino said that it’d take another 3 weeks. After 3 more weeks, we called Sabino and he said «let me check the order, and I’ll call you right back.» His infamous words are «…let me call you right back», which he ONLY ONCE called us back after I yelled at him. He NEVER called my wife back after she hounded him daily after 5 weeks.
I had to personally call Whirlpool/​Kitchenaid to see if he really ordered the unit or not. Kitchenaid/​Whirlpool confirmed that it was delivered back in early December to their Gardena warehouse. Sabino called shortly after my phone calls to say that the backsplash was found and ready for pick up. But when my wife went to pick up the backsplash only 1 of 2 boxes showed up; the other important piece was missing.
After another week and a half, I called to follow up on the missing piece and got the run around again. This time we asked for the manager, Solomon. Solomon seemed nice and sincere, at first, and promised to look for the missing part himself over the weekend and promised to deliver it to us on the following Monday. When we called to follow up and pick the part on Monday, my wife was told that «they no longer make the unit and to come and get our refund.» Hmm, that’s really suspicious.
At least we got our full refund back. What a TOTAL WASTE OF TIME. A nightmare of an experience. WARNING: DO NOT DO business with ALBEE’S.

These guys suck balls. Oh sure, they will sell you anything in the store. But if theres a problem during or after install, good luck getting anything out of them. This sea foam green store needs to vanish in the worst way possible.
P. S. — who the F is Albee?

Matthew S. & Bryce S. experienced the same half-​assed effort as I did when dealing with these guys.
My family has been using Albee’s for a number of years while managing properties in Beverly Hills, so naturally I tried to keep the tradition going. I don’t know what happened when I walked in that door, but I guarantee the salesman I dealt with, Bendino, smelled fresh meat when it was my turn to deal with them…
I’ll skip all the Unilocal disaster foreplay, but a month later they delivered and installed the wrong item and then had the audacity to tell me, upon multiple complaints, that one company is the same as the other. You gotta be kidding me! «What do you want to do about it?» was his response…
I’ll let your imagination run wild.