Appliance LA Repair

Nice enough repair person who came to assess our freezer issues. He seemed experienced and competent. He knew what part was needed. Part ordered and an appointment set for ten days later, after 1:00 PM, as we both work till then.
The reminder call the day before says that they’ll be there between 10 and 12. After a return call to them to reiterate that we would not be home until 1 and my plea to have them come during the time slot that had been set a week and a half earlier, I was told that they would do what they could.
The next day 3 phone calls around 10:30 from both the office and the repair tech, wondering where we were. When I called back, the scheduler explained to me, in a rather surly, attitude filled tone, that they shouldn’t be expected to conform to my schedule. Are you kidding me! If that’s the case, don’t set appointments that you don’t plan to keep.
There are more fish in the sea. Thanks for delaying my repair.

The most unprofessional and unfriendly service ever. This business also operates under A to Z appliance. When I called the company manager to report about the bad customer service by their technician she claimed the technician recorded our conversation the whole time he was there and they don’t think it was unfriendly. Shockingly they do business in CA and not know it is illegal to record someone without their consent or knowledge of being recorded.

Business also operates under A to Z Appliance Repair. See other reviews on Unilocal.
So far not stellar service. Will update after full service completed.