Arroyo Vista Family Health Center

Came this morning for an xray and blood draw for my daughter. Was greeted by super friendly staff and both procedures took less than 20 minutes to complete. Came back for MY first appointment with this clinic. Yes the visit took an hour and a half to complete. But… i finally found a thorough doctor. I have been in pain from an injury for over 2 years and my previous doctor wouldn’t even request a referral. Belen the M.A. was very thorough in initially assesing my health history and Dr. Jbankov spent a good amount of time asking me questions and BAM 2 referrals given after my consult. For a low cost clinic I really couldn’t ask for better service. Id rather wait a bit and receive better treatment then be rushed in and out.

Okay so I went here for swollen tonsils. BIG mistake. I knew I should’ve gone with my gut and gone to the ER. I went in at 8 and wasn’t seen till 1:30. 5 ½ hours!!! When I was finally called in I waited another half hour for the doctor to come in. Don’t get me wrong she was very sweet and caring and showed sympathy for me BUT she took a look at my tonsils and said they were swollen but not «scary swollen.» She swabbed my tonsils and sent it out to the lab which I still haven’t heard back from. It’s been three days and my pain got 10 x’s worse. I couldn’t eat, couldn’t drink, and completely lost my ability to talk. I went to the ER today and they told me they were very swollen and I had abscesses growing on my tonsils. I couldn’t get them removed there because of the artery and had to be referred to a specialist. That’s how bad it really was and I was told they were nothing to worry about. It took me 2 ½ hours to find out what was really wrong as opposed to 5 ½ where I was completely misdiagnosed. They even said I was taking the wrong antibiotic. Ha. The funny thing is, I had read the horrible reviews but still wanted to give it a chance in hopes that I could back this place up. Sorry Arroyo Vista, you will never see me back there again.

One of the best clinic went in today as a walk in no insurance was offer family pact was in and out in about a hour front office was nice and helpful nurse was so nice forgot to her name dr was great answer all my question gave me my prescription on birth control will be going back

Wow this clinic sucks!!! And really badly I got here early I was the first person waiting and I never got called! They are really rude they made me wait more than 2 hours and they don’t even bother to call your name! I had to ask one of the nurses and she just smiled like it was a joke that I was waiting for more than 2 hours and no one helped me! Wow please don’t come here. It sucks!!! Really badly

Long waits and the appointments are not for days away. No Spanish speaking doctors, they’re all Asian.

I called this place because I referred by Huntington Hospital to set up an appointment and get some information. The first time I called I was hung up on by the front desk I called right back and they finally answered the woman at the front desk had an attitude to begin with I asked her how I can come in for prenatal service and that I was referred and had my pregnancy verification letter she told me that «it doesn’t matter if I have a letter or not I have to take a test from THEIR clinic in order to start prenatal care with them» so I said ok can I come in now and she said they’re already busy and stayed quiet on the phone instead offering to make me an appointment. I don’t understand why you would even hire someone that rude to be the first point of contact for a business that is supposed to be HELPING people! No wonder it has such horrible reviews probably all because of the same receptionist!

The reviews were correct. Horrible service. Rosa, on 4÷30÷15, was being extremely rude to me
It was my first visit to this location and I notified her that I believe I have strep throat. Since their forms, which had plenty of misspelling and grammar mistakes.
Rosa said it’ll be a long wait and when I gave her my ID and medical card, I said I needed to move my car
I moved my car a few blocks down and walked back which took about 15 mins. When I went to the 2^nd level, there was no one at the desks. I waited for 3 Hours, hoping my name would be called.
After a frustrating and cough-​attack two hours, I asked a nurse for help. I told her about my situation with my ID and she told me to go downstairs. Rosa was downstairs and immediately gave me attitude when she saw me.
She complained about looking for me, then I proceed to tell her my case and apologized. Rosa then, with attitude, said «well then you wasted your time and waited 3 Horus for nothing» because I wasn’t done being processed.
I understand that it’s my fault but I believe it was unnecessary for her to act that way towards me. I felt humiliated Esp with other people around me
I finally get called in and I’m waiting for the doctor in s room for an additional hour and 15 mins later. The doctor was very educated but told me I had a sore throat and to take Tylenol. I wanted to cry at this point. I was here for almost 5 hours and that’s all he told me. He even spoke for 20 mins longer and things unrelated to my problem. What a waste of my time. I’m switching out of this place.

This clinic is filled with second rate doctors. It’s a lousy facility take your love one or yourself somewhere else.

This is the worst clinic ever!!! I came in to get a T. B test I came in very early 8:30 and did not get seen until 11am it was the worst experience ever. This is not the first time I have waited for more than 2 hours at this clinic. If you have to come here good luck and try taking public transportation. I got a ticket because I was scared to leave and put money in the meter I did not want to lose my spot. I will never come here again!
P. S. Some of the staff are super rude they don’t even acknowledge you when you are standing right in front of them

worse place ever a patient could have an appointment at a certain time and wait up to 4 hours this place is unprofessional and ridicules… it shouldn’t even deserve one star negative zero

I’ve been coming here every other month for over a year. The staff is nice. I usually wait in the waiting room for ½ hour to 2 hours. Then the wait in the exam room is sometimes 10 minutes to 1 ½ hour. It takes about 2 — 3 hours to see a doctor just to get a refill on my prescription. The last time I was here, I waited in the exam room for over 1 ½ hours. The staff was talking about taking their vacation pictures. There was an emergency in one of the other rooms and no one came to tell me that there was a problem and that my doctor was busy. Every time I come here, I get a different doctor. I rarely see same doctor. I’ve been here 8 times and have seen 4 different doctors.
The staff that helped my husband & I apply for Healthy Way LA was fantastic. I thank Amanda and Gio for helping my husband and I. Without Amanda and Gio, we would not have medical insurance and because of my medical condition, I could not pay for any medical services from my own pockets.

I went here to get a strep test. I had such a sore throat I could barely breathe. The wait was short to get into a private room. They said it would be quite cheap after I filled out Healthy Way LA paperwork, based on my finances. The doctor did a strep test and said he’d call as soon as the lab results were ready if the results came back positive. That was on July 29. Today (August 19) I get a call back saying I did have a bacterial infection. That was three weeks ago! I suffered through the sickness and recovered. But it sure would have been nice to have had antibiotics three weeks ago.

The lab staff needs to be more professional and organize not planning there Tijuana wedding. I took my grandfather for labs at 8 o’clock in the morning make sure to be the first one’s there and we were. We knocked and gave her paperwork to the lab worker and 4 other patients came after us. When they started taking patients back for the lab work apparently the worker didn’t organize them in the way that we came in so everyone was getting called before us so i brought it to their attention, they apologized but they need to work on the organization skills. I myself work in the medical office organization is a big part of it and professionalism.