Arthur Stein, MD

This is my first review on Unilocal,ever. I am not an LA native so I had to do a little work to find a family doctor. There are lots out there and I tried out 3. I was not impressed with their general approaches, felt a little sterile and impersonal. I was glad to finally find Dr. Stein about 4 years ago and have been to see him many times. He answers all of my questions, has a sense of humor, and no question is too dumb. I am glad to give this testimonial for Dr. Stein.

Dr. Stein is a fantastic primary care physician (PCP). He and his staff made me feel very comfortable throughout the visit. After a minimal wait time, he answered all of my questions, took a detailed history, and offered intelligent solutions. I feel confident that I’ve found a doctor I can rely upon. Thank you Dr. Stein!

I’ve been seeing Dr. Stein for about a year now and I would highly recommend him. He is especially convenient for those who work in Century City. Very quick and his office staff is extremely friendly!

Dr. Stein is an amazing doctor. He always comes into the exam room with a smile and spends the time to answer all my questions, even if we go over time. He is extremely knowledgable and honestly a very sweet man. He follows up with my lab results and makes sure that I’m doing okay. He is gentle and patient, and I cannot be happier to have him as my doctor.
His office staffs are very helpful as well. They helped me with my insurance issues and accommodated me when I needed to reschedule my appointment. They are an amazing group of people, and it has been a great experience each time.
If you want a doctor that really cares about you and takes the time to see you, I would suggest that you go see Dr. Stein!

IN AND OUT IN LESS THAN 40 MIN.!! I was shocked when the parking attendant only charged me for 35 minutes! I didn’t feel rushed or unimportant either. THANK YOU Dr. Stein, Norma and Anna for being so helpful and efficient yet again!

I’ve been going to Dr. Stein for over 5 years. He’s a great doctor. Attentive, smart, and cautious, always willing to go the extra mile for me. If I need a quick phone consultation, he’s always available, and whenever I need a last minute appointment, he always squeezes me in. Takes every ailment seriously, and investigates to the fullest. Very lucky to have him.

I have been a patient since 1994 and I would not go anywhere else. If you have insurance problems — Norma will help you every step of the way.

Alright this was the worst experience I have ever had at a doctors office. So forgive me for such a lengthy review, but I had to get this off my chest!!!
Ok, so I was having pain on and off for the past few days on my side, and one morning I was in so much pain that I had my boyfriend find any doctor that had an available appointment in my network ASAP. So he goes on Zocdoc and up pops Dr. Stein. We’re there within an hour and I’m filling out some of their paper work, when the front office manager comes up and starts helping me with it to speed up the process. Afterwards she takes me to a small room and starts asking about different kinds of shots and if I have had them. I was like, «Ummm I don’t think so.» She then lectures me on the importance of getting all those shots, and that my insurance should cover them. I was a little uncomfortable because at this point I felt like she was trying to push sales on me or something, so weird.
Anyway Dr. Stein comes in and we talk, he pretty much says we need to do blood work in order to figure out what the problem truly is as well as an ultra sound. I was like alright lets do this! Afterwards the office manager tells me, ok so you will be paying us $ 140 for the bloodwork we took today” and I was like, «UGHHH WHAT?! I have insurance, I should only be paying my copay, so that doesn’t sound right.» She insist that I owe them $ 140 today, so I call Aetna while in the office to straighten it out. Aetna tells me I am correct and only need to pay the copay until a claim is generated.
While on the phone with Aetna I go to the front office manager and tell her, I am on the phone with my insurance company and they are saying I just have to pay the copay today. She then gets on my phone to talk with the Aetna member and starts arguing that I need to pay it today and that is how they run their office. Then she walks out of the room on my phone and continues arguing with Aetna. At this point I was confused why she was acting so upset about just having me pay the copay, either way they will get their money! Also where did she take my phone?!? When she returned back to the room and handed me my phone the Aenta memeber told me that they were being stubborn and to just pay them and once the claim was processed Aetna would get me back the difference. UGHHH what a pain in my ass!
The office manager comes back in after I hang up with Aetna, and now tells me the blood work will only cost me $ 40.00 today on top of the copay. At this point I am like, whatever get me out of here! I go to the front pay my bill and then they want to schedule a follow up appointment… THE NEXT DAY! At first I was like «Ummm okay?» Then after thinking about it all night I called the next morning to tell them that if there was no new information I would rather not waste my time nor money by coming into the office. She then put me on hold, gets back on and tells me it would be in my best interest if I came in. I was like, «no but seriously I’ve read reviews and I know people come in there on multiple occasions for no good reason.» Again she puts me on hold, no we insist the doctor really needs to talk to you, it’s important. At this point I am like fine and go in, guess what… basically a big waste of time! Dr. Stein had no new information for me and was basically telling me things I already was aware of from the day before, also he had no idea from the ultra sound what was wrong! As for the blood test, not ready for a few more days! WTF did I come here today for? Oh so Dr. Stein can ask if I want to do those shots that they were pitching me yesterday, you know the ones you need and that everyone should have. I’m sitting there like get the f* out of here, no! I jetted outta there and never looked back!
Three days later I was still in pain and decided to go to a different doctor. I found out that one of the reason I was not feeling any better was because Dr. Stein had given me medication that would not treat any systems I was having. The new doctor was also confused why I was given those in the first place. I was to stop taking Dr. Stein’s prescription immediately and start the new ones at once. Later that night I already felt better and haven’t had pain since!
This was all done mid April and it is now almost mid July and guess what still no word from Dr. Stein or his office about what came from all that testing. I guess some people are just in it for the money. Aetna gave me back $ 30 out of the $ 40 the office charged me for the bloodwork, but I have to call up and get the rest from Dr. Stein myself. At this point $ 10 isn’t worth having to talk to those people again. Basically they are billing twice once at the office with the patient and then again with insurance company even tho they are under contract, did anyone say insurance fraud!!! These people are the worst, just in it for the money… save yourself the trouble, go somewhere else!

Everything was a breeze, in and out quick, exceptional staff!
Best doc in LA!

I have only wonderful things to say about Dr. Stein, and his office! Not only is he an attentive, skilled physician who consistently takes the time and care during each visit to truly listen, review medical history, and figure out a solution/​diagnosis based on the big picture, he is also a kind, caring individual and all around wonderful person!
His recommendations to specialists and his large networks are also a huge help when tackling specific issues. I never hesitate to refer friends and family members to this office — Dr. Stein, Norma, and the rest of the office staff consistently go above and beyond, out of their way to fit someone in during what I know are very busy days and to give them the necessary attention and best care possible! :)
Thank you, Dr. Stein and Norma for everything you’ve done and all that you do. You are both gems, and I was lucky to find you.

Worst service experience EVER!!! I wouldn’t go even if I was on my death bed. They need new customer service people asap and the new girl they just hired need to rethink her position. The only thing they was interested in was my insurance and even when they got that they mad it a living hell and was rude about an error they made.

I recently visited Dr. Stein for a physical. A newbie to the insurance arena, I was curious as to what was covered and what was not covered. As it turns out, BCBS Anthem (who I think are awful) had misrepresented a few items. Dr. Stein’s Office Manager was very accommodating and helped explain the system, and worked out a very fair compensation, eating a bit of the costs even though it was the horrible insurance co. s fault.
As to the services, I had a very simple physical. Dr. Stein was very congenial, and willing to take time to answer any questions. I would reccomend him.

Great office. Dr. Stein cares. His whole office cares. He doesn’t just treat the symptoms, he treats the cause. He wants to understand your whole medical history. He doesn’t miss anything. He asks questions (maybe too many, I don’t always have the answer.) He is always trying to get to the root of the problem and want to fix it. Great doctor.

Dr. Stein is a great doctor! I was really grateful for his level of care. He went above and beyond what I expect any doctor to do. He thoroughly explained my blood results and made sure I understood the next best steps. His office even followed up to make sure I had my next appointment scheduled and they were flexible with my work and travel schedule.
I really should thank Dr. Stein for his care. This doctor comes highly recommended!

Dr. Stein comes highly recommended! I have visited him for planned check ups, along with sick visits, and have had nothing but positive experiences. His office is reliable and friendly, and always provides great service. He is very thorough and spends the necessary time with his patients. In addition, he’s personable and ensures you feel comfortable asking questions and are getting the right medical attention. I would highly recommend Dr. Stein!

From the moment I went in until the last time I talked to them on the phone, they have been very unorganized and a pain to deal with.
Their office is uncomfortably small, the interns or associates are awkward and seem like they’re all new and their receptionist is simply unpleasant to deal with. Dr Stein wasn’t too bad, although he could have been a bit more personable.
At the end of the day, they just didn’t make me feel like they really cared for my wellbeing.

I went to see Dr Stein because I was feeling very ill. He spent a great deal of time with me and really made me feel very comfortable. He explained my illness and helped me feel better physically and emotionally.
I called in the evening when my fever got worse and he personally took the call and I was impressed he was so easy to reach.
I liked the fact that he called me the next day to follow up with me as well to see how I was doing.
I have a very high deductible plan and the office also explained the cost up front which was very nice.
I really like the personal service I receive from the office and have recommended him to friends who have also had the same experience as myself.
I feel fortunate to have found Dr Stein.

As for Dr. Stein, he is very good. He took the time to address all of my issues and concerns and was very thorough.
Now as for his staff and the office itself… really something to be desired. The staff, although friendly, don’t really seem to know what they’re doing and seem very disorganized. In fact, while I was waiting in the waiting area for my first appointment, a man in scrubs was also waiting. Later, he was the one who drew my blood. He did a fine job, but it was clear he may not have even been hired yet.
Overall it wasn’t a bad experience, but the environment and staff didn’t really give me the warm fuzzies.

After a rare encounter with a family friend, I was referred to Dr. Stein. It’s been nearly two years, and I haven’t looked back. First off, you’ve found the right doctor in LA. No question.
Dr. Stein’s practice has the right ingredients: he is extremely concerned about his patients, is not trigger-​happy about prescribing pills as a quick fix, and if there are any other options, Dr. Stein patiently runs them all out, and I’m pretty sure he knows everything. EVERYTHING.
I’m hundred percent confident in his decisions and his bedside manner is a refreshing relief — I don’t feel like I’m on an assembly line.
The staff, especially Norma, is sweet, informative, and always helpful. I’ve never been called a day early as a reminder for my doctor’s appointment (it’s saved me a couple times). Lastly, the physical therapy completely eradicated the pain in my wrist (fractured it severely) and back pain (bad car accident). It’s also easy to park for free on adjacent side streets.
And, as a bonus, you can get your medicine in the pharmacy downstairs, which somehow fills a prescription in five minutes — I have no idea how.

I’ve been seeing Dr. Stein for over 4 years now, and I’m so glad I found him! He was recommended to me by a co-​worker and half our office were patients of his.
He is a rare breed who genuinely cares for patients, listens earnestly, makes intelligent diagnoses AND suggests preventative and holistic recommendations, when necessary. I like that he always takes time to thoroughly explain and educate the patient. He makes you feel comfortable talking about even very intimate things, and his staff always takes extra care of me and my fear of needles. I feel that he sincerely cares for my well-​being and I’ve recommended him to more co-​workers, who became patients. I also appreciate that he offers women’s health exams and physical therapy in his office.
The entire office is very geared toward patient advocacy. Norma helped me request an MRI through insurance and was even willing to appeal when it was denied. She was always available by phone and diligently followed up with me.
Frankly, I just can’t believe anyone could say this office is driven by $. Have you ever been to an MD in Beverly Hills? Dr. Stein is what doctors used to be before the insurance companies changed everything.