Azure Apartments

I have been living at Azure over five years since it was named parkwood. I noticed that only unhappy residents are posting negative reviews and wanted to share my good experience with the new management. The new management team and the new manager Esther have been responding to my maintenance requests in timely manner and I am happier with them! Yes, it is an older building with plumbing problems but overall it is a good place to live compared to the rent price. I am planning to renew and stay!

I first moved into this apartment complex approximately 3 years ago. A new management took over and the manager’s name is Esther. I’m so disappointed with this new management. One of the reasons for choosing this place was because it was cleaner than the other apartment complexes in the Rowland Heights area. Since the new management took over at the end of August 2015, the complex hasn’t been cleaned since then. The walkways, stairways and carport areas are dirty. The graffiti is not removed and has been sitting there for 4 months now. Expect to take a cold shower in the morning. The old management would send out a notice whenever maintenance work would affect your apartment (this new management does not). The new management no longer uses email so be very careful because they lie and there’s no way of proving it anymore.

Haha as I’m writing this 5 Sheriff’s deputies are walking to an apt to arrest somebody… Within the past 5 months constant apartment break ins, car break ins, storage unit break ins… I personally have called the police about a car break in I witnessed TWICE! No security, no security cameras (although they have them, they do not «have the password to access them») I have a family and when we moved in about a year ago under different management and management company things were a lot better then they are now. Seems like the Sherrif’s are here an a weekly basis… a recent incident where approx 12 cars vandalized and broken into BY A RESIDENT! Current management is letting the things happen without keeping us informed or doing anything about it… it’s a joke. Don’t move here!

If i could rate zero stars I would. AWFUL AWFUL AWFUL. WORST APARTMENT LIVING EXPERIENCE OF MY LIFE. Be prepared for cold showers weekly at any given time without notice from management, DIRTY community laundry facility, termite shit falling from ceilings, trash overflowing into carports, homeless guy with a shopping cart roaming about inside gated parking area. Dont put anything of value inside storage area in carports, IT WILL BE STOLEN. You will not be informed about break ins from management. Management is a joke and could care less about residents.

Just moved in few weeks ago. Very nice staff members. I wish rent was less but don’t we all? The apartments are gated. I definitely feel safe here than I probably would somewhere else. Swimming pool is great! Fitness room is great too, I wish it had more selection but overall I can’t complain. Pets are allowed which is great!!! The facility provides bag stations which is very helpful and convenient. Neighbors are nice and quiet. Might run into home pest problems but management has a pest control team. Esther and Angela along with the maintenance team– Edwin are super nice and helpful!!!

I’ve been living here with my family for almost a year now and I can honestly say it has been an absolute nightmare. I want to share my recent experience…
when we had recently moved in we got assigned 1 parking space we needed 2, after a few months we got a call from the manager that there was another one for us available so now we had 2!
they recently got new management. last week when I got home I come to see that my other veichle was missing I quickly went to the office to see what was happening and it turned out that some new residents had called to tow my car away, so that’s what the new management had told me they assured me they weren’t aware of it! they explained to me that the previous manager didn’t have any information of my other veichle in that parking space. which that’s what we weren’t aware of since we were parking in the same parking spaces for almost 1 year! after having to pay $ 325.00 to get our car back and having to miss one day from work! today I spoke to the residents that supposedly call to tow my car and they explained to me that they never did such a thing they told me they had barely moved in and saw my car in their parking space so they called the manager to see what was going on and their the once that called the towing company right away! its ridiculous how so called professional managers can lie to their residents face like that… they didn’t even try to contact me or my husband to move our car or to inform us right away what was going on such a disappointment that theirs people like that!!! nor they apologized or offer to refund us back since it wasn’t our fault!!!
The old management was okay… new management has huge shoes to fill! So far the management doesn’t make you feel welcomed. Management makes a difference when it comes to the place… I called home right now I’m not feeling like I’m at home anymore. May consider moving when my lease is up and the new management will be soley responsible for my decision.

My first week in and I had too many issues. I saved the apartment for $ 100 two weeks before move in date. When move in date came, apartment was not ready. I love how the apartment looks from the outside and it’s very spacious for a single family. First night in I saw roaches, small ones from the stove and the dish washer. So disgusting. The next day I went I spoke with the two young ladies and didn’t know when pest control was coming in, but they did know he is schedule to be there twice a week. what a minute TWICE A WEEK, meaning they do have a pest problem. Third day in, door lock gets stuck. No way to turn the key lock. We jump from the window. Of course I walk back in to the office and they had no clue, didn’t even offer to change the lock, until I pulled a maintenance guy and had him change it. Not to mentioned the thrash all over parking lot. Hate to mentioned I still have a year lease. Tip when an apartment is being shown tap the stove top and dish washer ;) and get ready to step on them little animals. I’ve been fumigation every day hoping to get rid of them.

After one year of living in this apartment, I did see a lot of improvement and efforts that management made to make it a better place to live. The parking area and dumpster are nice and clean now. Apartment manager is very responsible and usually replies and fix the problem we report it on time. Overall, it’s comfortable and convenient to live in this community with reasonable price!

I have been a resident at this community. I’m leaving a good review because of the apartment manager Young. She went above and beyond to do everything she could do for us. There was one thing that was out of her control but personally it was acceptable, but my partner was not. For those that are considering to move in, let’s just say you will get more than what you pay for. Not everything is perfect of course but if you can afford this place, then I think you can learn to live with some of the problems that exist. Problems I speak of are mainly tied with the constructions they are going through and that’s really out of their hands since they are still renovating the entire apartment. However these issues may very well be temporary for you. Worth a try!

Sadly to say I will not be renewing my lease here in May. I have to agree with the other reviews the water being shut off (which is understandable) but is very much a nuisance considering how many times it has been. One of the worse is coming home from a long day and having to take a cold shower in which I had to as well tonight. I got lucky it began to warm up. This is the 5^th time (not exaggerating) in the last 3 months. The place looks amazing with the remodeling but I have had electrical problems in my apartment, the power sockets are not sturdy at all, and the cabinets in the bathroom are not placed correctly so it scratches the wall always when opening. I also had a problem with cock roaches which I never had in my life due to the trash cans. Also the patio area wooden door is not good since it drags on the ground when opening; brought to managements attention 3 times and I just gave up due them being very busy (they are understaffed). My neighbor has also had a consistent issue with this (although they have been trying to battle the issue replacing the large trash bin and spraying). Other than that it looks great but those are major issues to me. Traffic is also horrible around this area (but that’s not apartment related but may be considered if you are time sensitive with your schedule).

Amazing place! Extremely clean and well kept grounds, beautiful landscaping, very quiet and safe! My apartment is fantastic. Everything is brand new! The Manager Young Lim is hands down the best! She takes care of everything needed very quickly and efficiently… always with a smile! Maintenance is awesome as well. Never have to wait to have something repaired. HIGHLY RECOMMEND!

If there was a way I can rate this apartment complex lower than a zero I would. After these past 3 weeks of contacting the management team to come to my apartment to fix maintenance issues, FIVE times, they still have not came. I was reassured by the manager that someone will definitely come in today as well, ⁸⁄₁₂ after I expressed my frustration that this is taking way longer than it should, still a no call no show. I am so excited to leave this place next month. I wanted to give this place the benefit of the doubt, but after exchanging multiple emails and addressing my concern bluntly, I am extremely disappointed at the lack of service I’ve have yet to receive, don’t let the modern look of the interiors fool you! They do not take care of their residents, even now I contacted there «emergency line» for a «on-​site responder» the operator said someone will contact me shortly, and still no call. If I was to have a gas leak or security threat or lock out right now, I would probably not be conscious to even write this review. I am noticing multiple, actually make that all horrible reviews, this place definitely needs to reevaluate their management team, or in my opinion, the head manager.

To bad door are open everyone even homeless come in any time during day and nite time no privacy at all to expensive each year its been higher price its just waste of money

While the apartments are nice especially after renovation, they were made rather poorly and the organization and upper management is LACKING immensely.
I’ve only lived here for 4 months in one of the newly renovated apartments and within that time we have had 2 cabinets BREAK, ABSENCE of hot water, repeatedly BREAKING closets, POOR water pressure, BAD drainage and not to mention the all too frequent times when they would RANDOMLY SHUT OFF our water for 8 hours at a time!
With all these repairs I have called, emailed and personally went in to see that they were attended to (MORE THAN 4 TIMES) and they have yet to fix it, making empty promises of fulfillment only to see that their forgetfulness and LACK OF ATTENTION succeeds.
The office is SERIOUSLY understaffed. They are always flustered, disorganized or seem to be unable to resolve the solution. If you are looking for a place of quality and community i would recommend somewhere else.