Bank of America

This is worst customer service I have seen. When you are waiting to speak to someone over 20 minutes. A young girl walks in and the next rep gets up and gets her and brings her to the table. I turn around and say «I have been waiting here to speak with someone» he just looks at me! Again I say «I have been waiting to speak to someone» he just looks at me and keeps talking to the girl. I once again say I am waiting and he ignores me. I finally get an assistant manager and he did not really care. As I leave the bank the young man says to me «Have a nice day». Really. How was he hired and no one cares.
People are banking here and putting their personal and business monies with these horrible people. By the way this is my first Unilocal ever but called for. As their are banks across the street that I can walk in and be taken care of.

We came to open a bank account and a banker name Elizabeth th. was just amazing! So professional, pleasant and talk us through the whole process. We were at chase at the same morning and they were very unhelpful. Good thing we came to Bank of America!!:) wonderful experience.

Bank of America is by far the worst bank I’ve ever dealt with. It should be called Bank of Afghanistan,
They treat you like worthless peasants.
They first put a hold on one of my accounts without notifying me with a balance of $ 380 000, and I had to stressfully dig into it for two weeks to realize that they are ending their «business relationship with me». No reason was provided and I had been with them for over 14 years with 2 personal checking accounts, one personal credit card, 2 personal saving, one small business account and one business saving and one business credit card.
I was a so called «preferred» client and yet they treated me like garbage. It’s been 2 weeks they’ve closed my accounts and I’m still waiting for a check of $ 380 000. I’m taking legal action against them.
This bank is a epitome of a crooked corporation.

Don’t even open an account here! Worst bank! There were three teller standing free in front of me but none of them could help me with foreign exchange currency! Ridiculous I have to wait 30 min so manager can actually come and do my transaction ! I think it would be best idea to train you tellers to know how to handle the foreign exchange!
On the way back I saw another mad lady who also complain that no one actually in this bank is helping you.

I’ve been lagging on changing my name with my banking and credit cards, but found out I had had to in order to book an airline ticket. I have an account at Chase and Bank of America. I went into Chase to ask them if I could get a card with my name on it right away once I brought in supporting documents (I hadn’t brought in the original marriage certificate), and they said yes.
Later that day, I went to Bank of America and brought in my supporting documents, and asked if I would be able to get a card with my name on it, and was told no. I told the person helping me, she was the branch manager, that Chase was able to do it and was told condescendingly that they didn’t do it. She also went on to say that one of her employees came from Chase and it was impossible for them to make a card with my name in house. She also proceeded to tell me that she didn’t think there would be an issue with me booking an airline ticket because her mother was able to book tickets for her all the time. Which didn’t help the situation. She easily could’ve just said a simple, customer service friendly, I’m sorry, we’re not able to do that, which would’ve been perfectly fine.
I went to my Chase branch this afternoon and they were able to make me a debit card with my name on it in-​house and they didn’t charge me the $ 5 replacement fee that Bank of America did.

Very nice people. I’m not a B of A account holder, but I have to cash a check there every month. The tellers are very nice and helpful and I’ve had no problems. I am not fond of the 2″ think bullet proof glass they are all surrounded by, but whatever. The investment account desk is screened off for privacy and there are other desks about to assist patrons. They have a big giant safe and safety deposit boxes and of course lots of cash at the bank. There are several ATMs at the front of the bank. There is short term parking out front, meters on the street and a lot underneath, but from what I can tell most people park at CVS and walk next door. I live close by so I just walk.

Horrible experience. Do not bank here or any B of A. They will charge you fees anyway they can. Do your research. Find a bank that is not all about gouging their customers. The manager who helped me was cold as ice, like a robot, Nancy Villegas.
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Well, I usually don’t like to complain, but I’d like to comment my banking experience. Hopefully that will save someone’s time. I went in to cash 2 checks. Seems like an easy enough transaction to accomplish right? Wrong, it’s not easy, it’s not fast. I don’t have an account with BoA (and I don’t blame myself) so it took a while to insert my information, or something like that. Well, a bit longer while. I had to ask for a break of this whole check-​cashing-​madness and went outside to add some money to the parking meter to avoid a ticket. Ticket avoided, went back inside, waited for some more, they inserted some more information, made some calls and finally after all this anticipation, surprised me with a $ 5 dollar fee to get my own money. I told them it’s alright guys, just give me my checks back and left. After waiting all this time they could have waved their fee but the didn’t and it was a matter of principal for me. The people were all polite though, hence 2 stars instead of 1, but some employees probably could benefit from some additional training…

By far the worst service I’ve ever had at a BofA. I avoid this branch at all costs. Especially the woman who sits closest to the door on the left. She’s misery to work with and doesn’t speak very good English. If you’re opening a business account or need specialty service, try to get one of the men.
There is almost always someone standing in the middle of the walkway asking what you want to do while the line is really long… I always want to tell them to stop asking me what I want to just go stand behind the counter and help the next person instead.
On a positive note, the Merrill Lynch portion of this branch is great… I guess the moral of the story is just don’t try to do anything like normal banking and you’re good to go :)

I don’t know about the rest of their services but after banking there for 65 years my mother died and my father needed a medallion guarantee seal to transfer a small amount of stock. The branch manager was so untrained and inept that my father had to go back six different times. After speaking to a lawyer, I put a package together for my 85 year old father with all the documents he would need to obtain the guarantee seal. Even though I provided a copy of the latest account statements and a print out of the current stock price she decided she needed to call and verify the stock and it’s value. She is so inept though, she couldn’t even call the right department at the stock brokerage and so received information on a different company stock not belonging to my father.
Based on my brief experience with this branch manager I would not want to bank at this location. Apparently Bank America does not value customer loyalty very much. When I get an opportunity I will move my father to another Institution that actually values its customers.

Awful service. They were not informed and couldn’t answer my questions about traveler’s checks. The most basic information (as I found out later) and the guy who greets you on the floor when you enter and the teller did not have answers. They did not take the time to even suggest things and it was like pulling teeth to get them to help me; maybe provide some numbers to places I could go for those checks? I had had enough with issues with this bank in general, so I decided to close my B of A accounts and move on to something else and while one of the guys at the main desks came out to hep me with that, Pablo, the teller, was rude enough to ask us to step aside so he can take other customers. Meanwhile, the Bank of America guy from the desk was like: actually, we are standing in front of you because you have to close out the account. What did he think we were standing there for? My god. Dear bank: Work harder, be more informed, be nicer and more helpful to your customers. See you later, you lost one of your good customers.

Caution before opening an account:
They charge an online FEE of 3 Dollars –each time– for a Bank of America account holder in good standing to make a 3-​day ACH transfer of money to another domestic institution regardless of size! i.e.: B of A to Citibank, or B of A to Wells Fargo. Most other banking institutions allow free ACH transfers – go and check! I am not talking immediate money wires here which most institutions always charge – I am talking a charge for just a 3-​day domestic ACH. Interestingly, they do not charge for ACH money transfers INTO the bank at any time.
Had I known this I would have never opened an account here – they trap your money in! I can’t wait to close this account.
And: If these are the FEES that they charge for a simple common ACH, can you imagine what their other fees are?
—
From their website on the transfer page:
Delivery speed * Learn more about your delivery speed types, fees and limits:
Delivery within 3 business days: $ 3 fee, ACH transfer
8 PM ET cutoff time. What is an ACH?
Delivery on Next business day: $ 10 fee, ACH Transfer
8 PM ET cutoff time. What is an ACH?

I don’t know why the ratings are so bad here. The lines are no longer than most BofA’s — although I must say, most BofA’s have long lines, not sure why — but I’ve always found the staff here really friendly.

Honestly you guys suck. I spoke to customer service, assured the temp ATM fee would be waived, came into the branch and Elizabeth refused to waive the fee stating that CS did not leave notes. Come on. I been banking with you guys for 15+ years. No longer.

I wish it was possible to give this place 0 stars. I was already frustrated with BOFA since they could never get my checks right but this sealed the deal. BOFA mailed me checks with the incorrect account #, so obviously checks bounced whenever I used them. I went in to ask them to kindly compensate me 30 dollars for this. My incredibly incompetent and disinterested, almost zombie-​like, personal banker had me sitting for 40 minutes while she talked to an equally incompetent supervisor over the phone. Finally at the end they claimed that they could find no evidence of checks bouncing… of course they couldn’t, my account # wasn’t even on the incorrect checks! I had no choice but to close my account on the spot (which they couldn’t even do correctly, surprise surprise). Do yourself a favor… go to Chase or another bank, or at least avoid this BOFA branch.

It’s been one year since I left Bank of America, and I have no regrets. The San Vicente branch has to be one of the worst run branches. Its grey interior always seemed so depressing to me, but it was the cashiers, especially one female teller, which I could no longer take. Once I went in to make a deposit and this teller deposited the wrong amount and handed me back an incorrect receipt. When I questioned her about it, she at first tried to defend her incorrect math. Only when I pointed it out to her a second time did she realize she was wrong and correct my deposit. The female manager is a lost cause as well. It seemed like the motto was «Let’s enforce incompetence and poor customer service no matter what!»
The day I cancelled my account was a nightmare. I’d called in advance to make sure I knew what I needed to do to have a successful account close. When I arrived they told me that I had not waited enough days for any possible debits to clear so I had to come back several days later. There goes preparing for a successful account close! When I returned several days later, I think I ended up waiting 20 minutes to close my account and then the bank representative had the nerve to ask me why I was closing my account.

My experience with this B of A last Friday was awful and exactly the reason I stopped banking at this institution over 20 years ago! I went to cash a company check and this is the branch they bank at. After getting the high pressure sales pitch to open an account there at least 3 TIMES followed by me explaining that I do not need another bank account — I just need to cash this one check this one time. She then got very rude and said «Well you needed us THIS TIME!!» Ahhhh HELLO — did she really just say that???
Again (me) — no thank you. Then she proceeded to tell me it would be $ 5. It’s my company check, drafted from this branch and you want to charge me? Well again… this is why I left banking here. Zero customer service and fees, fees, fees. This teller was RUDE and frankly was harrassing me into opening an account. She needs to have a refresher course in her people skills. I took my check and left. Whether it was 5 or 50 bucks — I will not be one of their future customers!

Good when it comes to online banking but difficult when it comes to loans and transfers. Wells Fargo seems to have much better of a system when applying for loans and when needing to transfer money between accounts or to other individuals. They don’t seem to be good at being a home town bank though. They are good with products that are mainstream but need anything outside of the box?-forget about it!

my home bank. Well, not really. My actual home bank (the one whose address appears on my checks) is on Hoover or Jefferson or some such street back near USC. I opened an account years ago… but I digress.
This one has been my home bank for several years since I moved into my current brent’hood — and I love it.
I can waltz in on a Saturday to buy a roll of quarters (for the wash — or to thwart muggers) and enjoy looking at myself on their CCTV system. Small price to pay for no Plexiglas…
The ATMS are top rate; there’s an old one on the far right that isn’t even in color! Can you imagine? The other two are color; I don’t like them as much.
There’s free 20 minute parking underground. Just walk up the stairs (or take the elevator) and you’re there! Oh, and the best part? There’s free parking for like ten cars (or massive SUVs) right out front. And, if you tell the parking attendant you’re going to the ATM you don’t even need a parking claim check! Wow, how «local» is that?
If you want to spend some of that $$ you get out of the ATM, there’s a Souplantation, Noah’s Bagels and random coffee shop in the same strip mall. Suck on that Wells Fargo across the street!