Barneys New York

If I could give no stars I would, my partner and I are here on holiday and went into the store dressed pretty casually, I was looking for a wallet and was prepared to pay more than I usually would. We went up the stairs and the lady followed us up, never said hello or anything and was watching us like we were going to steal something, she just looked at us like we were dirt or something. I chose a wallet and took it to the counter and the same lady looked at me as though I couldn’t afford it, in the end I was so furious I said never mind just give me my money back and left. First thing you learn in retail is to treat everyone equal no matter how their dressed because you just don’t know if they’re going to spend $ 1 or $ 1,0000 judging by the other reviews this lady really shouldn’t be working in retail

I’m new to the area and met 2 of the RUDEST girls at Barney’s NY at the Grove. I walked in because Barneys has Menswear. First thing the one girl said in a loud voice was they don’t have men’s clothing. No greeting or «feel free to look around». I started to leave but had a question for her as to where some Men’s stores were in The Grove. That’s when I overheard the other employee say, «Oh great, he’s coming back.» And the 1^st girl remained with her back turned to me. Disrespectful and the rudest employees I’ve ever met. I’ve worked in the Clothing retail business for over 15 years. I do not recommend this store and I will not shop at the other Barneys in Beverly Hills.

Adore the store for its selection, but the so-​called customer service I received from a slim brunette was appalling. How in the world do obnoxious employees like her even get hired? The minute I asked for assistance, the scowl on her face told me I was in trouble. When etiquette was being handed out, she obviously was hiding under the bed. Based on the negative reviews here, things won’t be changing any time soon. And Barney’s, please Do Not let those expensive bags bake in that window day after day! Just what I want; a $ 3,000 faded, dried out handbag.

i love barneys!

The customer service here is garbage. I came in a couple days out from surgery in comfy clothes because of the surgery and not my usual style which shouldn’t matter. A woman that worked there sneered at me and disappeared. It looked to be two people working and not very busy. I left feeling like it would take too long to get any help. After having a late lunch with my husband I decided to try again. I just wanted to find a nice piece of jewelry to help lift my spirits. I got the guy to help who didn’t seem to want to leave the shoe section. As we approached the jewelry he immediately b lines to help some other girl who was looking at jewelry. Ok why? Anyways I waited. When he got back to me I asked how much certain pieces were and he’d say it was a higher price. I’d ask him to let me see the piece and the price tag would say it was much less. I said I was looking for something around $ 500 and I asked to see a ring in a box full of rings and earrings and he said «everything in that box is over $ 500!» Ok that’s fine, I still want to see it and maybe buy it. Good lord. I felt like he was trying to discourage me from looking at stuff. Anyways, the ring I wanted was in that box and big surprise it was $ 175… Perfect, just the piece I needed to lift my spirits and I bought it. He was icy and when another customer came to him asking for his help he said he was sorry he «got stuck doing jewelry» and I actually saw them both look at me like it was my fault. At check out he said the ring was 14k gold and said nothing of the designer. I called the store the next day asking for the details and it turned out to be 18k gold… Weird.

I bought a dress here for an event and uncharacteristically went shopping without a support friend. When I brought it home I decided I didn’t love it and my husband told me it wasn’t the best colour he’d seen me in. I stopped into niemans in topanga, found something that worked and returned the neatly repackaged unworn still tagged dress to barneys on Monday morning. The sales associate appraised me and, very loudly, let me (and everyone else) know that they DO have studio rental services if I want to borrow something to wear. I tried explaining that it was clear this was never worn but he was completely dismissive and rude. I really was so mortified and embarrassed. I will never go back to this horrible place.

The sale girls here are not attentive, not helpful at all, customer service sucked ass. If not because of birthday present, I won’t even spend $ 800 there. They stared at you head to toe assuming you r wasting their time.

i’m so glad other people have noticed the customer service here! it’s insanely bad. I am an avid barney’s gal and normally love that theres this location so close by. but the staff here is so incredibly rude and judgy, i hate, absolutely HATE coming here.
Usually i stop by the grove on saturdays after a long workout. so yea, im in workout clothes: not my normal dapper due up, so sue me barney’s. The sales associates look at me as though im unworthy of being at their store. UHHH excuse me, i can look how i please.
Ive just never felt welcome at all by these people, to a point where i dont even feel like going in because i feel so stared at and unwanted. it’s pretty sad actually, i really dont think anyone should shop at this location.

Cynthia is the best, she rocks !!
Goes above and beyond the call of duties *************

I used to like shopping here. As a guy there isn’t much at the Grove that’s decent. Now that they’ve removed the menswear out of this Barneys (and from the Americana at Brand I’ve heard), I think I’m going to pass on Barneys altogether and stick to the smaller indie shops. This really stinks.

NO STARS NO STARS
Out of every Barney’s I’ve ever been to, I never get any interaction from staff here. I always see a guy checking his phone while pretending to fold some jeans. He makes eye contact but nothing.
Never had anyone greet me or ask if I needed help.
I walk in there Proenza in hand and nothing. It’s no wonder their reviews are so bad.

This location is the worst in terms of staff. They’re all pretentious and ignore you unless you make a purchase. Love Barneys but I try and avoid this location if possible — go to Beverly Hills instead.

Came here looking for a pair of Fiorentini+Baker boots I’d seen on Barneys’ website… The salesgirl greeted me and was pretty nice and offered to grab me a size. Telling her I needed a size 7 in the dark brown color, she said she was pretty sure they were out of that size/​color combo but would check. I responded with «Oh OK, I don’t have a problem buying them on your website, I just want to make sure the size 7 fits, so you can grab me them in a different color.»
OH THE MISTAKE I HAD MADE… As soon as I said that, the girl’s demeanor completely changed. She scowled at me, and responded in the meanest tone «Uhhhh, I’ll just grab you the next size we have.» My boyfriend and I looked at each other, confused at what had just happened. So the lady brought me a size 8.5, which: surprise: was too big. I told her thanks anyways and asked if she could check if any other stores had my size. After she dragged ass to the register and looked some stores up, she left me with this piece of advice: «When you go to the other stores, just don’t tell them you’re gonna buy the boots online, because we’re doing alll this work helping you try them on in-​store for nothing and then its not good for the store.»
HAHAHA I left the store laughing. Didn’t realize it was such hard work for the shoe girl to bring me a solitary pair of shoes. Tthe store wasn’t even busy. If I’m about to shell out $ 585 for a pair of damn boots, I should be getting a little better service than this…

Service in retail is everything and it suckkkedd haha… I don’t usually say that but I think Barneys should be one of the best retail operations for the price per push your wallet takes by the time you leave…
If your looking at anything for 5 minutes, you’d think the super social, laissez faire, sales assosiates would catch on and say «hi, how are you», «would you like to see that necklace», «are you doing ok» ect. basic sales etiquette! At the very least people…
Great product, but tis lost in the game of Los Angeles and competition.
This Barneys left my scences dull, null and void, even with great merchandising

I have never gotten better service than I did here. These guys were fantastic. I look forward to going back. They’ll rake you over the coals on returns though. So watch out for that.

I found a couple of things I wanted to try on in this store, no help from any salesperson. Although there were 3 of them standing around. So my friend helped me get another size. I found what I wanted, came out of the dressing room, still, 3 sales people standing around with blank looks on their faces. I said «I’d like to buy this?». End of story.

I haven’t been in this store before but I did do a purchase over the phone and was happy with my experience. The SA who helped me was named Joseph and he was very friendly. I was looking for an Alexander Wang Rocco bag that was on sale for $ 349. They were selling out fast, in fact none of the other Barneys Co-​Ops closer to my house even wanted to look to see if they could find one for me and told me instantly they were sold out.
I called this Barney’s Co-​Op and Joseph told me he would see what he could do and called me back a few minutes later with good news that he found one! It was being shipped from NY but Joseph did all the coordinating with that store. The next day (I had it overnighted) I got my bag. I am so glad Joseph put in the time and effort to see if he could find one in the company because I love my bag! I highly recommend him if you are going to purchase from this store or looking for a certain item the Co-​Op stores carry.
If I am ever in LA I will definitely be checking out this store in person.

Barneys Co Op is the epitome of contemporary cool.
They have great designers and clothes at pretty decent prices. Even though the flagship Barneys store on Wilshire is very pricey, over here you can find lower priced clothes at good prices. Every once in a while they have a massive sale so the good stuff goes fast!
This store is two stories and very spacious. The staff is friendly and they do have a wide selection, especially in denim jeans
However I am only giving this place 3 stars for 2 reasons:
#1– The Good stuff goes fast, like WAYYYY too fast. All the big and large sizes for us pleasantly plump shoppers are usually always out of stock. Even in their denim jeans, they have nice stuff and sometimes great sales. but alas .the larger sizes are always gone. Even my female friend who went with me had a proble with all the petite sizes being gone too fast.
#2 — They have stopped carrying fragrances, candles, beauty and bath products. Before you would be able to find amazing one of a kind perfumes– Yosh, Frederick Malle, Kai, Sarah Horowitz, Le Labo and nice candles, but now they only sell the apothecary stuff at the flagship Barneys locations and not the Co-​Op stores.
Overall this place is A ok, but be forewarned! IF you are a large and well rounded (literally) shopper looking for clothes or unique perfumes, then you may be out of luck!

This store is great for one stop shopping. I’ve only made one purchase here and that was for a Black on black Nixon watch. I get complimented on this watch so much, it’s ridiculous.
This store has two floors. The first floor is women’s wear and they have a small shoe salon towards the back of their first floor. They have a great jean wall on each floor. The second floor is dedicated to Men’s wear. Check out the accessories section on each floor. That’s where I found my watch. The guest service here is really good. You get acknowledged quickly and they know their stuff. Their shoe selection is great. They have some pretty unique stuff. I like their sneakers. They are one of a kind items. I definetely recommend this place for casual wear.

Barneys is my retail weakness. I almost always buy something here, and then sometimes I have to return it because I realized I have bills to pay after all … (sigh, oh, ignorance…)
This co-​op started out being so bland I never wanted to venture into that part of Grove, but has improved dramatically.
I can confidently say that the buy/​merchandise here is 100x better than the merchandise down at South Coast Plaza’s Co-​op, yet different enough from the merchandise at the actual Barneys New York on Wilshire. There is a more diverse selection of clothing here; what I mean is – you won’t find racks and racks of Theory business attire, but you can find pretty much anything your heart fancies… a fitted blazer? There’s probably one from Alexander Wang, Rag & Bone and Theory, among the racks. An interestingly cut and edgier dress for that party that might be coming up? Try Helmut Lang, Zero Maria Cornejo or Mason.
I really love the way this store is merchandised – it is actually merchandised the way a high-​end boutique should be done – not too many racks, dresses or jackets at the front of the rack, then followed by tops or bottoms. The denim selection lacks a bit, but the salespeople are quite helpful and can probably find something for you. The shoe selection is very small, perhaps only up to 15 pairs of shoes for the ladies…
The mens’ area is even better, if not comparable, to the Barneys New York on Wilshire. Don’t even bother going to the Co-​Op at SCP. It is so dimly lit and the mens’ clothes are kind of… shoved back against the wall. I’m not sure why the mens’ selection has more variety here, because it is located at The Grove, which attracts more tourists than locales, and sometimes tourists aren’t so great at mixing-​and-​matching or making their own style statements… and once again, plus points for the merchandising. Well done in the mens’ area also!
I would never bother to peek into the Co-​op at South Coast Plaza after seeing how this one is now far superior, and if you’re overwhelmed by all of the stock carried by the Barneys New York on Wilshire on the Co-​op level, this store at The Grove will make you smile and cry, after all the damage you have now done to your credit card… or in my case… my Barneys credit card…