Baskin-Robbins

Worst BR ever, customer service is awful. Man serving ice cream took forever to scoop ice cream while cheat chatting with his cow-​worker. I’m paying more than $ 40.00; therefore, I deserve at least a fast and quality service. Never going back. Rather take extra 10 minutes of driving to get what every customer deserves. If you want BR visit the one at Vermont and Adams, it’ll worth every single dollar spent.

Good service. Clean. Nice workers! If you’re in the area get some ice cream! I would go back.

Work in the area and wanted a bday cake for my coworker. The place is clean and the service fast and friendly. I have no reason to not come back!

The only time i ever come here is if i am desperate for quick ice cream and don’t want to buy an entire container at the grocery store. Its close to my house… but not many other good things to say. Actually — the staff has always been really nice and polite even though I am sure I come in at the end of their work day.
I think the main problem of this location is the owner. I can actually feel the negative vibes seeping out of the back room where she hides, counting her pennies. I have to agree with Lydia — it’s not just $ 1 per topping, its $ 1 per SCOOP of that topping, so you better be happy with 1 table spoon of chocolate chips or whatever it is you like. So ridiculous. Brought my dad in for his favorite milkshake that ONLY baskin robbins can make and the owner had the nerve to charge us $ 6 for the vanilla milkshake and another $ 3 for the flavored topping he wanted. $ 9 for a medium milkshake better be the best damn milkshake he’s ever had.
The staff had never made it before but they followed his direction which was nice of them, its the mean, sour-​faced owner who never smiles at her customers (who are paying for her business) that i have a problem with. She NEVER participates in the specials the other locations do, doesn’t accept the coupons, and basically has a million rules for her employees that they have to ask her for permission to basically do ANYTHING. I feel sorry they have to work for her. I am glad this location exists but it DEFINITELY needs new management.

I’ve been there two times and each time they were closed 45 min to an hour before the time that is listed

The ultimate worst baskin Robbins I’ve ever been too. I went with myself and two kids, I let them get kid cones and toppings. Each topping cost ONE DOLLAR. Am I seriously paying three dollars just for sprinkles? Mind you, they don’t have chocolate, only rainbow.
Never coming back

The owners must be the cheapest people ever and they train their staff to be the same way. You can’t have a cone AND a cup unless you pay an extra $.50. Their scoops are tiny. I live 5 minutes from this location and would rather drive an extra 15 minutes than to come here.

They stopped the line to count the register and apparently the franchise owner decided not to take any coupons. The staff said to try the Slauson location. Such a disappointing and frustrating experience.

Horrible customer service, I ordered a double scoop in a waffle cone. The cone was not over packed however when the employee handed it to me the back of the cone was cracking. I asked her for a cup because I didn’t want my $ 4.00 ice cream cone to fall. She gave me a styrofoam cup. That was fine with my except, my cone would not fit in it. I showed her and asked for an ice cream cup and she told me she’d have to charge me .85 cents. I explained, that I wasn’t paying any additional money because the only reason I need the cup is because the cone she handed me was already cracked. To make things worse, she asked another employee and he replied with the same answer, that would be .85 cents. I explained again and their solution was to put my ice cream in an even bigger waffle cone (which I’m sure costs more than .85 cents). What made my day was as soon as I handed her the cone back to do that it cracked in her hand and she had no choice but to put it something else.

If only it were possible to give negative stars it would be the only thing that would make me happy about leaving my review. I ordered an oreo ice cream cake for my grandson a week before his birthday. His name was on the cake. Paid $ 27.95. Called the day of his birthday to say we were coming to get it. OK. Got there with my receipt only to discover that they gave his cake to some stranger 5 days prior. The manager, Claudia, refused to give me another cake or refund my money… which I didn’t ask for. All I wanted was the cake I paid for or a replacement. But wait… there’s more… The person who picked it (I was told) initially tried to get a refund. When he was told he couldn’t get a refund, they offered him the cake. By the way, that person was not one of the two people authorized to pick up the cake and they had no receipt. So. Here I am with a very disappointed grandson, no cake, no refund and no mercy for the fools who make this happen. How is it that someone can claim a cake with another person’s name on it, without a receipt, not be on the list to pick up and walk away with something they didn’t pay for? Wrong, wrong, wrong… let me count the ways.

If I could give ZERO stars I would. This location has THE WORST customer service. You know something is DEAD WRONG when they have a sign posted stating «NO REFUNDS. NO EXCHANGES… «They are all about making money NOT keeping the customer happy. I ordered a cake online & it came out ALL WRONG… the size was off and the design looked horrible. The manager/​owner had ZERO people skills… her attitude was rude and disrespectful. She refused to do anything to make the order right. I will NEVER return… and yes. I even called corporate but it is up to the owner to make refunds…

Good ice cream and helpful staff. They didn’t have triple chocolate which squashed my expectations.

Nice and Clean! The service is awesome & the employees very courteous. Love this Baskin Robbins I’ve being coming here for years.

they only allowed two scoops per person. I had about 6 other orders of icecream and they refused to serve me the rest. so dissapponted.

Really bad Baskin Robbins, like the ice cream, but that’s not enough if I can’t even GET the ice cream. Just left and like others have said the service is terrible, just the worst. There wasn’t even anybody else in the store and both people working there, one in front of the counter and one behind it ignored me and talked it up for at least 2 minutes before asking me what I wanted. I didn’t catch her name but the short Latina behind the counter had an attitude and after me waiting to get her attention and try two flavors she walks away and I must have waited 5 minutes at the counter before I just decided to wave her down in the empty store to ask to try another flavor. After I asked to try a third flavor, she said there was a two flavor limit and walked away, telling me to tell her when I was ready. She was rude and not helpful at all and makes me not wanna come here, so I won’t anymore. Used to be one of my fav snack spots in my neighborhood as a kid and even still as an adult but I guess I have to find a new one and hope whoever’s running this place sees these reviews and does something about this place. Needless to say, walked out with no ice cream, lost my appetite.

What a waste I work at a baskin robbins and I know my our recipes and this lady work today tells me im wrong and she cant do my order because im wrong .well thats good servies right… never comeing here again

As usual, I try to patronize businesses in my neighborhood, but once again, I get service that is unapologetically sub par. I placed my order for Chocolate Chip & Gold Medal Ribbon on a sugar cone, as always. As I began to eat my ice cream, I noticed that the scoop on the bottom was Cookies & Cream, instead of Chocolate Chip. When I went back inside to ask Patty, the manager to fix my order, she removed the top scoop with attitude and then proceeded to scoop the Chocolate Chip, placed it on my cone, and then placed the eaten scoop of Gold Medal Ribbon back on top of my ice cream. That is not what I paid for. When I asked her to prepare my ice cream appropriately, she refused to make it fresh, and then called security because I insisted on having my ice cream prepared properly. That is what I paid for. This would never happen in a more diverse or white neighborhood. Needless to say, I left that ice cream right in the stand, and I will be following up with the owners and the corporate offices. Bad customer service!!!

Will never go to this location again, they give baby scoops for regular size 2 scoop sundae’s, the surpose to be hot fudge topping is watered down & there x-​tra toppings is $ 1 which I didn’t mind paying but then she only gave me two spoons of that & to top it off they use brown paper bags so it looks like u coming out of a liquor store instead of baskin robbins! It was very clean but whoever owns this one should be shamed & un-​franchised for the way they’re taking short cuts & charging more than other stores… Smh!

This is located right above the crenshaw mall… It’s always super clean and fresh, I actually like this location better than many I’ve been to! It’s never crowded and the employees are laid back… My favs at the moment are world class chocolate, jamoca almond fudge, the wild & wreckless sherbet (c/​o my daughter). They have a couple of new flavors that kick azz peach & berry something I tasted a sample in the store and almost foodgasmed, then there’s this pomegranate & something frozen yogurt, It was bangin! «Scoop of each please» my bunny went with her usual wild&wreckless sherbert! You’ve never failed B&R!