Baskin Robbins

Great Ice Cream cake ! I have been going for 30 years and it’s always good, you have a lot of choices to design your own Birthday cake!
for kids of all ages!

The people who work here the worst I have ever seen! Why? I work near this place, I’m a fan of all ice cream. I often come here to buy a lot of ice cream flavors. But they always never smile. I bought 2 boxes of ice cream, but they did not send me the spoon. I’ve asked them and put my hands out to catch taken but they answer me by throw it in a paper bag. And they have repeatedly laughed when I leave. I have been several times to this place a chance and will not care about how they laugh, but NEVER AGAIN!
These girls, I know you do not need customers, but later on, and you will be treated badly. Then look back yourselves!

Is it possible to give less than 1 star? Made the mistake of going to them for a birthday cake. To make sure there were no mistakes I ordered a week in advance. So of course they did it in the wrong flavor
Not the end of the world. I assumed they would assume responsibility and correct the mistake.
Nope
First I had to wait for the manager who was in «the back» and could not be disturbed while he was in «the back»
When he finally came out he made me wait while they called the employee who took my order (it was her day off) to make sure she knew she made a mistake. Because in addition to being an awesome business person he is also an awesome boss
Then after all that his big offer to me was to take the wrong cake with a $ 5 discount. The cost of the decoration alone was $ 10 so not such a big offer. I instead countered that the give me the correct cake with free decoration.
In the end I ended up getting my money back and driving to a different Baskin Robbins location
Which is what I will do from now on. Strongly suggest the rest of you do as well.

Exceptional service, and product. Keep up the great work. I will be using this outlet for all my ice cream needs.

This Baskin Robbins location has one of the worst customer services I’ve ever seen, we were there eating our ice cream in peace when one of the workers told us it was time to leave and kicked us out when we had a good 5 minutes left to sit before they closed the shop for the night. I would highly recommend not to go to this location unless you like dealing with rude people and getting kicked out.

The pumpkin pie and pumpkin cheesecake ice cream was so good. The service was good, and there prices are decent. Convenient parking in front and a lot of tables to eat at.

The floor could be cleaner but that aside, I’m a fan of the $ 1.31 scoops on the 31^st of every month that has a 31^st.

This is where I come when I skip a proper dinner and go straight to dessert. I’d do that every night if I could go back to the 80s when I knew zero about health or wellness and ice cream was life, but now I have to space out my ice cream binges so I can fit into my car without a seat belt extender.
The last time I got some caramel ribbon something or another, vanilla and chocolate ice cream with caramel swirl. It was ok, nothing special. I have also had the donut ice cream which was really interesting but which really tasted a bit too heavy on the cinnamon. I would have preferred it to be a glazed donut flavor. God. I’m picky! Some friends go the Java Chip, the Chocolate Peanut Butter and the Butter Pecan, which I tasted and was sorry I didn’t try myself. They also have disgusting flavors like cake and bubble gum or whatever kids like. The colors are pretty much my teeth fall out just looking at them.
The one thing I wish is that someone would make a damn pretzel cone already. Where I grew up in PA pretzels were everything and a pretzel cone could be found at nearly every ice cream parlor. There’s nothing better than that salty and sweet combo and I want one now. If someone deliver s pretzel cone to an ice cream shop in LA consider myself a life long customer. Until then, it’s a scoop in a boring dish for me.
BTW, there is a small parking lot, but it’s shared with some other local businesses so you can either walk like me, or take your chances on street parking.

Unilocal 100 challenge ¹⁰⁄₁₀₀
I got an email from Baskin-​Robbins because I joined the birthday club and it was my birthday. I looked for a location and this was the closest one. I sat in quite a bit of traffic because of festivities in West Hollywood to get there, but I finally made it.
I told the lady that I am a member of the birthday club and I can show her the email and my ID become it was my exact birthday. She said I have to print the coupon and physically show it in the store. I said in this day, most people don’t have printers so I don’t understand why BR would require a paper copy. She just looked at me blankly. Then she said that some locations can scan it from your phone, but this wasn’t one of them.
So it’s my birthday, I’m standing in your store with the email and my ID and you’re actively turning me away on a rigid technicality?
I get it, rules are rules, and every business has them, but sometimes a little flexibility is a great thing, especially under such circumstances. It’s definitely poor customer service that a company would turn a customer away and say «come back when you have a print-​out.» It’s also pretty silly to split hairs over a paper copy when we’re supposed to be all save the earth and stuff. Plus, who doesn’t have an app these days? Baskin-​Robbins, that’s who.
I left and tweeted about the experience and then proceeded to go right to Pinkberry where they have an app that I can use to get my free birthday froyo.
Baskin-​Robbins should come into this decade. Plus, I think that any company that is supposedly giving you something as a gift, like a free birthday scoop, and then makes it extremely difficult to cash in on the gift, isn’t really giving you anything.

Ice cream hit the spot… staff was super sweet.

I live very close to this place and I am there all of the time! The girls that work there are sweet and respectful and on top of their game! I love ice cream and I am happy it is close to me!

Very nice staff at this location.
I picked up a delicious Ice Cream Cake that I had ordered the day before and it was the Ladybug cake that my daughter wanted. It was very cute and the perfect size too.
Like I said, it was delicious and my whole family loved it, but I do want to issue a warning. The black icing part of the cake will stain your fingers and lips, teeth and tongue and it doesn’t come off until hours later after you’ve eaten other foods. Toothpaste didn’t help either. I had gotten some of it on my fingers when I was putting the slices on the plates/​bowls and nothing I tried got it off. It came off many hours later though. I got some of it the red icing on my t-​shirt, but it came our fine with some Shout sprayed on it before a regular wash in our washer. OK, call me a slob, but I just wanted to let you know what could happen.

Service is good. The only problem is they need more no dairy options. For a place thats been around for ao long and a pioneer I would expect atleast a bit more variety.

I’ve been going to this Baskin-​Robbins since my kids were little. The kids-​size scoop is pretty cheap, and this was my bargain outing whenever it was hot out. There’s a small parking lot outside and lots of street parking too.
The staff is friendly, but I walk in with a big smile on my face so maybe that makes a difference. It’s ice cream for crying out loud! You’re supposed to be happy when ordering a big ball of frozen Oreo cookie stuff.
My favorites are daiquiri ice (yes! They still make it!) Jamoca (coffee) and mint chip. Whatever. It’s ALL good in a cheap ice cream kind of way! (Except for the fat free frozen yogurt. That’s kind of gross.) They also serve milk shakes, banana splits and vanilla soft serve.
I’ve ordered many ice cream cakes from this location. Personally I don’t love them, but my kids think they’re The Bomb so we get them for all birthdays.
Overall a good, inexpensive, place to grab a cone on a hot day.

THE worst customer service!!!
One would think ordering an all ice cream cake at an ice cream store would be easy — –BUT NO — !
They all have their head up there asses!

Cheap, open late, big scoops and oh yea, ice cream.

I cannot believe this Baskin Robbins. I came in with my two kids was going to buy three cones and a quart of ice cream… The ice cream cone that they serve to my 11-​year-​old was melting all over him he could not eat it fast enough so I asked for a cup. And they would not give it to me without charging a quarter! I asked to speak to the manager and she said «you got to do what you got to do.» I will never come here again and I would encourage you not to either!!!

If this is the Baskin Robbins next to the Mom and Son Dry Cleaners, then this review applies. I had written a review four years ago and am sure it is expired so I had such a horrible experience here that I had to rewrite the review. The first time I ever ordered a cake from this location. I ordered a special dinosaur cake for my son’s second birthday. I confirmed to pick up the cake the next day at 2. My husband picked it up and of course neglected to check to make sure everything was ok. We live about 10 minutes away.
He got home and we opened the box to put the candles on the cake and to my horror the cake was melting!!! It was melting to the point where the corners were actually starting to fall off. I order an ice cream cake every year for birthdays and I have never seen anything like this.
I called the store to complain and find out what was going on and the woman, presumably the owner, starting laughing at me. Not joking. She starting laughing, then starting yelling that that is what I get for ordering only 24 hours before pick up!!!
Thankfully, my son could have cared less, but I am still pissed about this and was reminded because I am Unilocaling the BRs to order another cake.

This location makes the best ice cream cakes with real whip cream, not that nasty icing stuff. The service is always friendly and very helpful.

When its 100 degrees then BK is the place to be to cool down.
My go-​to BK concotion is a 3 scoop sundae w/​Mint Chip Ice cream (maybe a scoop of pistachio) w/​Marshmallow topping, whipped cream, nuts & a cherry.
Hits the spot everytime!
The staff was very friendly.