Baskin-Robbins

Old ice cream. Ice crystals everywhere. I saw the owners scraping the ice one the sides of freezer and ice was falling into ice cream.
Terrible customer service. The owners are old and ridiculously slow. Additionally, they don’t give enough ice cream because they are old and weak.
Additionally, after I saw the dark nasty section of the ice cream tub, I asked for a different portion and the lady was like «it’s all the same». I told her «Uh, no it’s not.» She still gave me some of the old section — what type of customer service is that.
This place is gross. Do not come here. Waiting for change of ownership.

I like the ice cream, but the owners are stingy with the servings. I’m assuming because of this, they are not getting a lot of customers, hence the slower turnovers on getting fresh ice cream. I feel bad giving a mediocre review for old folks (owner), but that’s just my compassion issue. I wonder if it would’ve made a difference if I spoke Korean… Anyway, I really hope they wise up soon.
They share a parking lot with numerous businesses including Payless Shoes and Shim’s Market.

To be fair, the younger staff have disappeared from when I first came here (I think you can catch some around 4−6pm on some days). They were the ones that gave you the whole scoop versus the smaller scoop that you would get from the owners (looks like a mom and pop shop). Used to come every day because of the staff and service, sadly since that has been declining, so have my visits. Maybe I’ll stop by again sometime in the future.

Owners are older couple, very slow. It’s convenient to my office but the service they provide, let’s just say I won’t be coming back. They give the smallest scoops and if you are waiting for peanuts or whip cream on your order, they will only give you a drop off whip cream and 5 peanuts. And don’t need napkins because they hord them behind the counter. If you ask for napkinS, they will sparingly give you one.

As a former employee of this Baskin Robbins franchise, all i can say is that i have never worked for a more unprofessional and horrible boss ever. The owners of the store are a old married couple and their sister. Good luck getting any good service if you aren’t korean. All 3 bosses are racist and only give top service to their korean customers. The boss Lisa seems to always be yelling at her husband or sister. Even if theres customers in the store they will ignore you until you decide to ask for help. They are slow and don’t even know how to make things that they have on the menu. Also they are very unsanitary. I would see the male boss sticking his fingers in the ice cream to make sure it wasn’t melted. EWW! The boss Lisa also sits in back in her office picking at her feet and toes then helps customers without washing her hands!!! Everything is also very over priced especially the cakes. Shortcuts were made at every corner to save money even though prices were raised on all items. Lack of respect for customers, bad attitude, unsanitary. I wouldn’t advise anyone to go here or even give them your money. Oh and if you are thinking about applying here for a job, DONT! You will be verbally abused by the boss Lisa on a daily basis. Just downright wrong, this franchise owner Lisa is a monster and does not know how to run a business. I would advise everyone to go to a different store and save themselves from this Baskin Robbins nightmare!

Horrible staff, waited 10 mins and almost had someone else come in and wanted to take their order before mine, and because it’s mothers day you would think they would honor a coupon that expired 4 days ago, my bad… instead of being helpfu and considering no i get the lazy, racist ass people.
Thanks 31 flavors

If I could give this place no stars I would!
They have the worst service
They are stingy
I hated it !

Who doesn’t like Baskin Robbins?
What makes this location stand out compared to others is the service they provide.
I usually come here for a scoop of cookies n cream on sugar cone :)

I like coming here because it’s local. I tried coming when the young folks are around because they make it worthwhile. A scoop of ice cream it’s pricy nowadays. I do not like coming here when the old Korean folks are around. Only, because I feel the customer service is not there, I came twice with my family for a banana split. And the banana split wasn’t serve to our liking both times. We came another day we were serve by a young, sweet, friendly lady. And right away you can tell we got a FULL scoop of ice cream. I feel the older folks don’t give you the full scoop. And to make matters worth the older Korean man didn’t give me the right change back. He needs to focus more or just hire new people. He also kept my stamp card and refuse to give it back to me. I don’t think he was understanding me at all.

Good ice cream. Friendly staff and excellent service overall.
Note to owner/​staff: remember to turn up temperature in the freezer during hot weather. My ice cream was beginning to melt even before leaving the store.

what more can you ask for?
good ol’ BR31
they offered us samples of the new flavor and didn’t complain when we kept trying different samples
ample parking in front so we can get in & out to satisfy our ice cream cravings!

Location is excellent coz their located 1block away from my workin place!
i love their cheese cake ice cream!

I seriously haven’t had baskin robbins in a few years. Just recently, I’ve been here 3 times in the past month. Ahh! I know, it’s terrible for the body, but oh so delicious for my belly! So I went back today, hoping to get the best scoop of ice cream I’ve had in a long time but sadly, it must have been a limited time flavor :(
Anyway, this particular location is excellent. It is located inside a small shopping plaza and even though the place is always packed, I always seem to find parking right in front. The owners and employees are also very friendly and immediately greet you upon entering the building. This is my favorite location and I can already see myself making many trips here in the summer.

The ice cream was fresh. Clean. Good parking. Friendly and attentive staff.

i love their jamoca.
opened about 5 months ago.
really clean since it’s new.
it’s in the plaza with the bargain center. (sims?)