Baum Orthodontic Associates

This is a review of Dr. Bradley Baum. I had a terrible experience. After a month of having the «Baum Aligners» (basically invisalign) I came to get them changed. Dr. Baum was NOT there, and did not tell me that he would not be there and was out of the country for the next FEW WEEKS. I was given the aligners by the assistant who gave them to me told me to try them and then left to go deal with another patient. The aligners did not fit my teeth and were putting so much pressure on my teeth I couldn’t close my mouth. After waiting in pain for about ten minutes, she came back and I told her they didn’t fit. She called Dr. Fernandez who didn’t even look at my mouth and simply said well Dr. Baum left them for you. My mom had to get involved and then he offered to make me new ones (which I appreciated) but still told me that I probably wasn’t wearing them as I should be (and trust me, I have). At this point I was angry, knowing the doctor wasn’t there, and I went home annoyed and cancelled my aligners. I got a call from Dr. Bradley Baum a few days later who talked to me on the phone for a half hour lecturing me that «I did not wear the aligners correctly or at all.» Are you kidding me??? Just take responsibility that you overestimated the movement of my teeth! Also, next time you go on vacation it’s common courtesy to simply say: «I won’t be here next time you come in» and introduce me to Dr. Fernandez, and say «If you have any problems Dr. Fernandez will be assisting you.»
This place is not professional and runs like a factory. Dr. Baum only cares about getting new patients and making more money.

I’ve been going to Baum Orthodontics for over 25 years (and my son was a patient for years as well). Why? Because of the level of trust. I have always felt assured that Dr. Gary and Dr. Bradley knew what my son and I needed for treatment, and moved us through the processes with great knowledge and efficiency. Every person on the staff (here is a shout-​out to every one of them!) from billing to reception to dental assistant –and whatever other titles they carry — are personable, knowledgeable, efficient, kind, fun, and totally professional all at the same time. It appears that everyone has been carefully selected for their specific duties because the whole dentist office runs seamlessly. It is a bright and energetic space, thanks to Dr. Brad and all the staff. Thank you to everyone for making «going to the orthodontist» a terrific and positive experience!

After over two years of going to Dr Baum I have nothing but great things to say about him and the entire team. They are all friendly and precise. Dr Baum always greets me with a smile and explains things in detail. Not to mention the great views they have, always a good experience when I go for an appointment.

I was referred to Dr Baum by my dentist so I took my kids for their initial free consultation. First of all Dr. Baum was rude and disrespectful to me by speaking to the kids rather than the mother the entire time. He did not ask me about my concern and while I understand that he trying to make the kids comfortable with him, he disregarded my concerns. At the end of the day, who is paying the bills? Then somehow he said he needed X-​rays to be able to provide assessment of the teeth situation for treatment plan. I was rather shocked at the end of the consultation that it had costed me nearly $ 500 for two sets of X-​rays for both kids. Then the office manager lady who supposedly is giving me a discount for both kids said it’d be $ 6k per child and let’s start right now. I felt like a cheapskate for telling her that I need to discuss with my husband first?.. I think this is definitely a factory and I was rather disappointed by my dentist who referred me here. I am now thinking that he gets kickback or something for referrals. Check around with others and you will see that this office is like a car dealership.

Just had a pretty horrible experience here. Very informal billing process with no transparency in cost structure. Claimed my insurance would not cover and so gave me «discounted» rate would mean close to $ 5000 for 1 year. I followed up with my insurance and learned that I am covered, that my initial exam and x ray are covered and that I should have paid nothing out of pocket (they charged me 195) and did not go through insurance. Anyway, I figure they try to by pass insurance to get quicker cash payments without the hassle. In the end consumers like me end up paying thousands more. Advice. Be careful and insist that insurance procedures such as pre Auth and fee schedules are properly followed.

DO NOT GO HERE, it is a racket. I came in just needing to get my retainer re-​glued back in (I had orthodontic work done a long time ago) and they forced me into receiving x-​rays that she «promised» me my insurance would cover. Now I have a bill for $ 193 because she lied to me and my insurance doesn’t cover the x-​rays (that I didn’t need, mind you), and I was charged an obscene amount of money for a new retainer that I, again, DO NOT EVEN NEED!!! These people are the worst. I will never go back except to argue about this outrageous bill.

CROOKS!!! If you cannot do your job, then don’t rob me of over $ 3k. This business consists of disgusting LIES! I had gone to Dr. Baum to get the clear braces. He mentioned that it will take 12 – 14 months. My main issue was that a couple of my teeth need alignment vertically rather than horizontally and I made this clear to him during my consultation. After 10 months my teeth were only straight horizontally. After several complaints, he recommends that I get regular braces…

After more than 5 years coming here for my daughters braces, I have been a witness of this highly efficient and profitable ‘braces factory’. The results are good and if you negotiate treatments up front, though pricey, they are not the most expensive in the West Side. Teens come in and out incessantly with doctors mostly avoiding parent’s interaction. So if you are the kind of helicopter parent involved in your kid’s orthodontic treatment, this will not be your kind of place. if you like a punctual and more impersonal approach, you will be fine.

I’m only a week into my teeth-​straightening journey, but I’m already so happy about Dr. Baum and his office.
After a referral from my dentist, I went in on a Wednesday morning for a consultation, and about an hour later I was already getting impressions made for my clear aligners.
Dr. Baum seems very knowledgeable and was able to come up with a treatment plan that we both agreed on. He’s very nice and also seems like he doesn’t want to waste anyone’s time, which I love.
Two days after my initial consultation, I went in and got my first pair of aligners. I can’t believe how quickly the whole process went, and with monthly payments it really makes the whole thing affordable.
He will mention how he does NOT do «Invisalign» but has his own custom clear aligners that he makes right there in his office.
The front desk staff, as well as the assistants, are all very friendly, and as other patients walked in they were greeted by name.
I’m glad that I found Dr. Baum and I can’t wait to see the results in about a year!

This review is long overdue. I went to Dr. Baum in 2007 when I was looking for a Ortho close to my office. I chose it mainly because of location and they seemed nice and seemed to care about my needs. Then they gave me a quote knowing that I had one of the Insurance carriers that they were in-​network with. Not understanding how insurances worked at the time, they gave me a quote and offered me a small discount if I paid the total upfront which I gladly did because who doesn’t love a discount. Shortly after, I found out that they overcharged me due to the fact that I was in-​Network. I tried to talk to Victoria and she was very rude about it. I even spoke to my Insurance company and filed a complaint and the insurance company agreed with me and sent them a letter to refund me the difference which was about $ 1,000 but they refused. They wrote back to my insurance company claiming my case was more difficult which it wasn’t and the insurance company wrote them another letter after reviewing their case but still sided with me and again asked them to refund me my money which again they refused to do. In any case, all in all, I finished up my treatment with them and never received a penny of my money back. This office is all about business and does not care about their patients. That is not how Dr’s and staff should act. I agree with another reviewer when he says, Dr. Baum is more of a businessman than he is an orthodontist. Also agreed that Grace is sweet. :)

At first I thought this was a great place, but as time went on and they took more of my money, I realized I wasn’t really valued anymore. Victoria the finance lady was the rudest customer service person I have ever encountered. Who yells at a customer after you had paid them 5,000 dollars? She does. I asked to speak to the doctor about it– and he was too busy to see me– then never returned my call. Dr Baum is a better businessman than he is an orthodontist. The other staff is sweet, especially Grace, but boy did they start treating me different after I signed my contract.

Was told I could come in for a free evaluation and they ended up billing me and my insurance for both the exam and a bunch of Xrays that my insurance does not cover. I feel absolutely lied too. Checked the whole time — are you sure this will be free? Yes… and now the bills keep coming.

I had a solid experience with Bradley Baum and his friendly staff!
Although getting braces at 30 is not the greatest, they made it fairly easy, actually it looks like they work on at least 50% adults. I scheduled all of my appointments before work and was usually in and out in 20 – 30 minutes so it didn’t interfere much with my job.
The orthodontic work itself went exceptionally smoothly. I had a rotten baby canine, with an adult canine still residing in my gum. Dr. Baum gave me Invisalign for about 7 months, then I had the baby tooth pulled. Dr. Baum then switched to metal braces to make room for the adult tooth and pull it on down! The whole process was about 16 months long. Overall I liked the metal braces better; they were cheaper and seemed more durable than invisalign.
Orthodontic work is definitely pricey, but given the high quality of service, I think that this place is good value.

Dr. Bradley Baum is a non-​responsive and inept orthodontist who runs his business like a factory. Because he failed to advise a tooth extraction for my son when he started his orthodontia treatment several years ago, my son was not able to get his braces off prior to going away to school. My son lives in another state now, has since had the tooth extracted, and is seeing a very competent orthodontist in that state who is having to fix the mess that Dr. Baum created. By the time my son gets his braces off (likely October of this year), he will have had his braces on for nearly 4 years, costing me thousands of dollars extra because of Dr. Baum’s ineptitude. GO ELSEWHERE. There are enough orthodontists in this town and I’m sure just about anyone else would be better. I have heard that Dr. Nuckles is excellent — maybe give her a try instead?

Dr. Fernandes is amazing! I got my braces off literally a couple of days ago, THANK GOD… which reminds me I need to change my profile picture… cause that is not a good representation of what my teeth look like now — which is totally and completely, a perfect set of teeth. Get him! Grace is also ALWAYS so sweet and helpful, as well as the rest of the staff.

First of all I’d give this place a 1 star rating but the front desk staff (Grace) and assistants are courteous, professional, etc.
I got clear aligners from them, and they said it would cost me just under 2,000 bucks for a 9 – 12 month treatment. Of course the treatments went many months longer than expected, and it ended up costing me close to twice the amount than they estimated.
Beware of these guys with their hidden xray fees and charged appointments for post-​treatment check ups they deem necessary. Seriously, Dr. Bradley Baum comes in and spends 30 seconds (if that) looking at your teeth and saying «looks all good» and then bills you close to $ 100 for his 25 seconds of expert advice.
I would recommend that whoever is reading this really looks into other places before even considering this place.
Other hassles with this place, parking costs a fortune and the elevators take forever to get to the ground floor

I thoroughly recommend Baum Orthodontics. I had my bracework completed by the Dad, (Alfred) a number of years ago, and he was the ultimate gentleman with the skill and precision of a fine engineer. When Alfred retired, Gary took over my work, and continued the excellence. The office staff have always been first rate and totally lovely/​helpful. My eldest daughter also had her Orthodontics with Gary Baum. My youngest daughter too, would have been going to Baum, had we not moved out of the area. Our family can’t say enough about the great experiences we’ve had with Baum & Associates.

My kids (3 of them) all had braces here, and had very good experiences with Dr. Bradley Baum. I have always had a problem with my bite, so I decided it was my turn. Having now personally experienced Dr. Baum’s manner and treatments, I can say that he is an extremely qualified orthodontist, who in addition to his practice teaches some at UCLA and USC. He is very engaged in assuring he delivers the best service, and is very good at explaining the process and answering questions.

I went to Dr. Baum (Bradley) years ago for braces… while braces are not the most pleasant experience, my experience with Dr. Baum was wonderful! He is such a nice man! And the dental assistants are just as nice (so personable and caring). I have always had good experiences with Dr. Baum, so I cannot complain! It is much easier to have work done on your teeth when your orthodontist is so cool!
And my teeth still look wonderful! Dr. Baum definitely transformed my smile! I am so grateful!

I got my braces when I was in jr. high school & owe my beautiful smile to Dr. Gary Baum. He’s the best :)