Best Shoe Repair & Alterations

Dropped boots off for reheeling. We’re ready within 30 minutes. Workmanship was good. Was greeted warmly and price was fair. Have only been here once.

I came here prior to the current owner and wish it was still that little old man. I always felt like no one went there and would tell myself I was helping a small business, but I realize now no one goes there because the new people are terrible at customer service. Not a place you take good shoes, just ones that need heels and maintenance. It’s reasonably priced for the quality of work, to the point that I used to try to bring my shoes when on this side of town (I live in Santa Monica now). However, I’m not going to bring shoes here any more. I’ve overlooked too much crap. They always expect you to pick up your shoes same day– I can never do that (I don’t even work in the area). If you don’t pick your shoes up ASAP, they start calling. They call basically every day until you come in.
Once, I received an irate voice mail from a woman who I assume to be the wife of the man who works in the shop screaming that I needed to pick up my shoes immediately. This was not close to 30 days which is their posted policy. More like 2 weeks.
They don’t provide receipts. I ask how much it is when I drop them off so I can be sure to have cash, but the last time I did this, I was quoted one price, then it was higher when I came back in. And I had to drive there twice, as they were inexplicably closed on a Saturday when I had made a special trip to pick them up. When I brought this up (the second time I came), the guy was defensive and asked what he was supposed to do if he was sick. I don’t know — I was merely saying that I had to come by twice and I don’t want to pay more than what was originally quoted. He acted as if he didn’t need my business which is funny because no one ever seems to be there.
Very, very rude.

I find this shoe repair to be fast and reasonably good quality work. It’s great for day to day shoes –when you don’t want to spend a fortune. Always fast! He could go the extra mile to polish and handcraft, but overall I think it’s good work for a very fair price. Wouldn’t take the louboutins there– definitely drop in my work ankle boots for a quick polish!
Easy parking spot right next door is an advantage.

So pissed at my husband for taking both his and my shoes here. Do not take your shoes here, you will regret it!

I had a good experience here. I walked in mid-​day for an on-​the-​spot heel repair and was immediately seen. Also very reasonable.

This guy IS SOOO RUDE!!! DO NOT GO HERE! I just called to find out prices and the owner said it was going to be $ 6-​$ 8. I then wanted to find out how long it would take if I took in 6 pairs today but after I only got the chance to say «If I bring in 6 pairs today…» he cut me off and said, «Come on I am not a dry cleaners. I know what you are going to ask.» I said, «No you don’t. What I was going to ask is…» and he cut me off again and said, «You’re going to ask if you can bring in 10 pairs and pay $ 2 each.» I raised my voice and told him that that was not what I was going to ask and because of his rude customer service there was no way I would give him business and hung up. What an a– hole!

I love my shoes — they’re classic and well worn. By that, I mean they look good no matter what the latest fashion trend AND both the shoes and my feet have survived the «break in» period. Replacing these shoes is a pain for both my feet and my wallet but using shoe repair services has allowed me to avoid these headaches.
I’ve been coming to Best Shoe Repiar for years. It’s a tiny shop, nothing fancy; it’s run by a little old man who has clearly been doing this forever. He’s kept certain pairs of my shoes running an impressively long time. There’s a good turn around — I’ve never had to wait more than two or three days to get my shoes back and sometimes get same day service. My favorite thing about them is the price. Definitely the cheapest I’ve found by far. I’ve brought some pairs to The Shoe Lab in century city and they quote me so high I practically run out the door to buy brand new shoes for not much more than their repair price. Best Repair & Alterations is about 50% cheaper than The Shoe Lab.
The only downfall for me is the hours; I wish he was open later or earlier so I could come during the week instead of waiting until Saturday rolls around.
I don’t know what the other reviewer did or said to piss off the owner but I’ve never had an unpleasant encounter with him; he’s always very pleasant.

WORST Shoe Repair ever!!!
The owner/​shoe repairman is both unprofessional and unfriendly. Even though he is a one-​man shop, he charges the same price as the upscale repair shop down the street (Pasquale).
When I showed him my worn heel (loafers), and asked if he could replace it, he took a loot at me and started off by saying «You don’t understand how to repair this…»
When I said that I did (because it is straightforward), he shook his head violently, raised his voice, opened a ball point pen, and harshly marked up my heels and the wood trim above it (abrupt movement) without any warning. He said «See!!!» and proceeded to shout out what I should do instead, which sounded like a lot of work for replacing a heel. So I tried to calm him down, and said «ok. How much in your professional opinion would replacing a heel cost?» He said «$ 20!» (This is just for replacing loafer heel, a standard repair request). This was actually $ 2 more than what Pasquale quoted me just 15 min before. I understood he didn’t want my business, packed up my shoes, and left. As I was at the door, I told him I didn’t appreciate his attitude. He said «Good!!» rather meanly. I wish I could have gotten him to pay me something for his deep ballpoint mark ups to my shoe heel, but I am sure he would have shouted at me more. I don’t recommend him and I hope he retires soon, because he is one angry shoe repairman. Good riddance!