Beverly’s Appliances

UNREPENTANT FLAKES! My washing machine died. My landlady chose them. They gave me a three hour window for the appointment, then NEVER SHOWED UP and DIDN’T CALL. When I called I got a busy signal. Landlady was able to get in contact with them and they asked to reschedule– new appointment a little later in the day. THEY FLAKED AGAIN! NO CALL, NO SHOW.
If you do not value your time at all, and you enjoy being stood up, try ‘em out!

Not bad for repairing appliances.
Brought the old fridge on this place, they said its doable so I let them try their best to do the fixing.
After 2 days they called me again and it was half way done because they couldn’t do the rest. Well at least they tried.

I’m going to start off by saying I didn’t pick this place my landlord did. that being said. My dishwasher he bought from here that appears to be brand new has broken twice in the last 11 months. This last time it’s completely flooded my kitchen. They told me that I could have someone out in a week. I explained to them that there was water actively leaking out of my dishwasher and I wasn’t comfortable waiting a week for someone to turn it off. They were able to have someone out to my house that day around 6:15 PM. He came over and said a hose was broken and that he had to order it and he would be back around Monday the same time 6:15 PM to replace it. He said the office would call me to make an appt. friday goes by no call, saturday, sunday and then today I call them. I’ve been on hold for 13 minutes. First they told me they were finding out an ETA and i asked an ETA for what? they said the drivers arrival? and I said no one ever made an appt with me. You guys were supposed to call me and no one has called me back. I left voicemails that no one returned my phone call for. She put me on hold… She said she could have someone out on Weds. Wait… if someone was already on their way to my house why now all of a sudden is it Weds? I explained to them that this dishwasher has been sitting with stagnant water for over a week and that I cannot use my sink because if I do my dishwasher begins to back up. I now have a sink full of dishes that have been sitting there since last Weds and my appointment is for Saturday because despite what the technician at my house said they will not schedule an appt for 6 PM during the week like they did before. My dishes will have been sitting in the sink for a week and a half and the stagnant water as well. Now, I get to just pray that it doesn’t continue to leak all over the floor anymore. PS I’ve been on hold for 18 minutes. This is insanity.

i didn’t choose this place, my landlord did and while the people working here are very nice– the follow through is absolutely horrible. they don’t show up when they say they are, you have to phone chase them to get any information, they don’t do a good job the first time around and it’s then IMPOSSIBLE to get them to come back and fix it properly. We had a dryer replaced with a refurbished one (not my choice, but i rent) and the vent is rusty– there was supposed to have been a resolution weeks ago– I’ve left messages, no response.

Whatever the prices of their appliances are, there is no way they’re low enough to justify what a nightmare it is to work with this company.
Like PT below, I scheduled two appointments for them to come out and measure my heating/​ac units which was supposed to take 5 minutes, so they could go order new units for my apartment per their relationship with my management company, RST.
They showed up late to the first appointment and I didn’t hear them knocking when they finally got there so they left and didn’t even try to call me on my cell to see if I was around, or to reschedule.
I called them last week and rescheduled for this morning at 9am, I left my house at 10:45 and they still were not there. The supervisor, Armando told me that it was not his problem and that he had no control over traffic or his employees and further that he had no way to talk with his employees to find out where they were or what they were doing.
Armando also tried to lie about my appointment times to my property manager when they called him to find out why they skipped out on me twice.
I would NEVER work with these people unless you like being treated like trash and have nothing better to do than spend all day waiting around for them to come to your house whenever it’s convenient for them.

I stopped by Beverly’s on my way home from work to see if they could repair my dryer, and Robin was able to come out the very next day. He was quickly able to figure out the issue (a blown fuse) and took care of it without charging me an arm and a leg. I usually fix things myself when I can, but if I can’t figure it out I want to make sure I can trust someone not to take advantage or overcharge. Glad I can call Beverly’s, and that it’s right around the corner from my house.

The bad news is, we had a problem with the refrigerator we bought there.
The GOOD news is, they dealt with it immediately, were sympathetic and picked it up promptly to resolve the issue. I should mention that their prices are great, the selection was decent, and they deliver for free, too.
Although in general I’ll be a little reluctant to buy secondhand appliances in the future, I have to commend the way Beverly’s handled our situation. Everyone there was nice and very responsive to our concerns.

If there was less than 1 star, I would give them no stars at all. Anywhere from over charging for parts that later on I saw online that cost a FRACTION of the cost they charged me to canceling on me a FEW times in a row (after I rushed from work to make the appointment)… and after I confirmed with them a few hours before.
Stay away from them.

I bought an used fridge for $ 240. After almost a year it broke and I called Beverlys Appliances and they said the warranty only covered 3 months. Then I payed them to fix it and spent another $ 120. After 6 months it broke again. I ended up spending $ 360. I just bought a new fridge from home depot. It costed me $ 400 and the LADWP gave me $ 65 for buying an Energy Saver product. I should ve just bought a new fridge in the 1^st place and then I wouldnt have to deal with Beverly’s appliances. And Im not even mentioning the fact that they flaked on me few times.

I see that some Unilocalers have had appointment issues with this company. Sorry about that… it happens with many service companies.
However, we’ve used this company for a long time and found them to be reliable, honest, and — for the most part, on time. Several times they’ve fixed things and said, «No charge.» I find their integrity refreshing… and their people, for the most part, very polite and helpful.

Don’t make the mistake I did and ignore all the horrible reviews and give them the benefit of the doubt. They lived up to the reviews! Said they would arrive between 10 and 12. When 12 rolled around and I called to ask if the repair person was close, they said he was running an hour late. When I asked why no one had thought to call me, she said she was looking for my number (not likely). You don’t call someone to tell them you will be late when you’re already late. Chances are, they’ve already figured that one out. I cancelled immediately because I didn’t want to do the song and dance the other Unilocalers had to go through. The women didn’t even bother trying to keep my business. Do they not want to keep their doors open?

Called them today and made an appointment. Had to call back (spoke to «Kristi») after 45 minutes because she never called back. She confirmed my appointment, then the guy never showed up. The afternoon is wasted, and I really needed this fixed today.
Bottom line, go somewhere else.

Bought a cheap working fridge for about $ 120 with delivery. No complaints as they would’ve charged $ 100 had I picked it up myself. They also included a 1-​year warranty to boot.

I’m really torn about these people. I read (below) that they weren’t great about the phone, so I WENT there and asked for a repair man for the oven at my new apt, 2 blocks away. They took my name and number and promised me a call the next day.
Nope.
I WENT there a week later. Same thing. Talked to a woman this time, she wrote down my name and number and address, and said they would come the next afternoon at a certain time.
Nope.
Later, the woman called and said they would be there the next day. I made no secret of the fact that I was not happy. Really? I mean, seriously? What? But I finally said, «Sure. Send him over.» As if.
Nope.
The hour came and went. Then someone else from Beverly’s called, saying the repairman was running late. No kidding.
The guy finally got here. He did fix my oven. He charged me $ 65, which I thought was pricey, especially considering how much of MY time they had wasted. So you decide. Would I recommend them? Not really. Would I use them again? Maybe. For the entertainment value alone.

Thank You, Thank You! A THOUSAND TIMES — THANK YOU!
This business is a CLASS ACT. We honestly thought there weren’t any kind/​helpful/​honest people in Los Angeles.
It turns out, there are.
I called early yesterday and left a message before business hours. Promptly after 9:30am, (business hours on the answering stated a 9:30a open) I received a return phone call from Robin.
He is calm, fantastic, knowledgable and walked me through what to do with my warm refrigerator for the time being and we made an appointment for a house call later.
Christina called late morning to confirm, and Robin came by when he said he would.
He was very courteous and helpful and assured me I would have no troubles once lowering the temperature to which my fridge was set. Worst case scenario there would be a freon service quoted at $ 125 — which is VERY reasonable, Folks.
With his own flashlight and tools in hand, he made some adjustments to my fridge, timer, etc. (all the while explaining to me what and why he was doing them) and told me to call him in the morning.
Our little fridge is back to normal, actually better than normal, as it is working properly, thanks to Robin.
The basic house call fee is $ 45, but if there are repairs, the fee is waived.
Robin actually charged me nothing for his time, which is truly invaluable. I can’t thank him enough at this point.
I will be sure to call them when something is really wrong with any appliance I have, and I hope you folks at home will do the same!