Big 5 Sporting Goods

Came to Big 5 to pick up a pump for a basketball I’ve owned for about a year now. The pump was relatively inexpensive, however, as I was inflating the ball at home, the pump needle broke off in the basketball.
My fiancée and I returned to the store, where the manager, Michael, was very helpful. He patiently listened as we explained our issue. He replaced the needle, and offered a fair discount on a brand-​new basketball similar to the one I currently own. He made a pleasant experience from what otherwise would have been an annoyance by being polite and problem-​solving.

Really helpful shoe dept! Good deals. They have camping stuff and lots of hiking boots! Plus all kinds of other sports equipment. Looked like they had a bunch of skateboards on the wall and some cool snowboarding goggles.

All i wanted was a jump rope, instead I got that and the cashier was cute.
Ima just go get another jump rope. And maybe her number

I don’t usually write reviews, but today I left the store with a damper in my spirit. I go to this particular store every now and then, mostly because it’s close to my place. And though I’m used to the lack of customer service, I can usually find my way around the store, only because I know I’m looking for. Though I do end up googling something instead of asking an associate as my way of informing myself, if I’m not sure about a product. But that aside, today was just a little different. I go in after my workout to find something for my sore foot and I’m greeted with a smile and a hello, and I think «oh, they must have a change in management, the staff seems nicer» and I make my way to the section wirh all the wraps and stuff and I’m there for a while (Google has a lot of results) and I finally pick a product and head to the register. Takes them a while to see me, but I they’re training so I don’t mind and as we’re ringing up the blonde girl looks and my product and tells her trainee «make sure to open up a product, Cuz you know, some people like to put things inside.» And at first, i was just happy that I could now look at the item up close, and see if it really was the right size, that I tried to disregard the tone she gave. (And also, I always like to cheer up sales associates since I know how hard customer service is and so I make a few lighthearted innocent jokes about the product, but I guess I’m not funny because I wasn’t getting any laughter, or a smile. Even though I was making fun of myself.) but I paid for my item, said thank you to them, and the security guard, and really wished that I didn’t go to Big 5 in my sweaty workout clothes and my messy, sweaty hair because they probably thought I was a person of suspicion. Sigh. I always want to try to understand the side of people behind the desk, but I guess I really wish that there was a little more tact on their side. Especially when I was being really nice. But, that’s Big 5 in Ktown for you.

I’ve been to this location twice in the last 2 months and both times I experienced terrible customer service. The ladies at the front really need to check their privileged attitude before coming to work. I don’t expect you to love your job, and I’ve never been one to expect people to bend over backwards trying to appease their retail customers. However, I do at least expect to be treated like a person.
Based on a couple other interactions I witnessed while getting what I needed, they were pretty much annoyed with any customer that asked them a question. Learn to relax a bit and not take yourself so seriously and you might enjoy your job more. Needless to say, I definitely will be looking for another location next time around.

Crappy selection of soccer cleats and couldn’t get anyone to help me try on a pair for a good long time. Even after I flagged someone down, they went to find a «sales associate» and never returned. Finally just left.

I’ve been coming to this Big 5 for years. Nostalgia is definitely high on my list for reasons to come back to a place. Why I keep coming back here despite the customer service (or lack thereof) is the convenience of its location relative to most other ones near my area. Today, well let’s just say that if I could, I would have the manager fired. The anecdote–
We walked in looking for a bag for our hikes but they have been placed quite high above the normal height. So we asked the front desk for some assistance. They called out over their PA system the need for assistance in their backpack department. So we conveniently waited for help. Five minutes passed by and no one came by to help us out. So after some time I decided to take matters into my own hands (like they say, if you want something you gotta do it yourself). I grabbed a step ladder and climbed to retrieve bag myself. The manager magically decided to show up and tell me that I should call for assistance if I needed an item from atop. I said,” we asked for help and no one came.” And he ensure to ask me who we asked. I worked in retail long enough to know that’s not the way to treat a customer. Then he proceeds to explain that customers aren’t allowed to climb the ladder because of «insurance purposes and that next time we should ask for assistance.»
1.) the way you treat your employees is one thing, but to try and have a power trip with a customer is absurd.
2.) i have no reason to lie about asking for help when it’s clearly out of my way, I would have appreciated an apology instead of a lecture on company policies.
I’m a paying customer, and a long time customer at that who also happens to be enrolled in their weekly emails, if you want to know why Big 5 is suffering in comparison to their larger counter parts, well it’s the quality of their service. I might even expect that from an employee but not someone who has the power to do something about it. Needless to say, I will return and you better believe I will not stand for that kind of disrespect.

Kind of a cramped store. Organization is decent. Service is decent but sometimes hard to find. Prices are great.
UPDATE: Just visited the store again today because a backpack that I’ve wanted for a while just got on sale. The backpack was moved from where I saw it before with all the other backpacks to a really high location so I went to the front and asked for help. The girls in the front were both in deep conversation but I finally got their attention and asked them for help getting the backpacks. The girl just announced over the PA system for someone to come to the backpack section to help. So my boyfriend and I waited there for a good while and absolutely no one came. I could see those two girls in the front still just chit-​chatting and a person who looked like the manager chatting with another employee at another counter in the corner of the store… No one seemed to care/​decide to do their job. We tried to be patient but it was getting ridiculous so my boyfriend just took the ladder that was conveniently placed RIGHT BY the backpacks and used it as a step-​stool to grab the backpack.
OF COURSE this is finally when the manager decides to come over to the backpacks. I expected him to ask us if we needed any help or to apologize for the fact that not a single employee decided it was worth their time to go do their job and help us, but nope — he basically SCOLDED us. He said next time we should ask for help, at which point we told him that we did and he had the audacity to ask, «Well, who did you ask?» As if I would lie about that. Then continued with telling us how they «usually don’t let customers use the ladders for insurance reasons.»
Sorry, Big 5, but we didn’t try to do your job for you because it looked so fun or because it’s such a cool job… It’s because your customer service sucks. The least you could do is to not top it off with crappy people skills as well.
Go else where. I know that it might be a little further drive to a different Big 5 but unless you want to deal with lazy and rude people, its worth the extra drive.

The cashier 199‑4730 according to my receipt was very rude very unprofessional and not very helpful at all. She was not able to help me open the dressing room and at the cashier she did not greet me do not tell me my total she flanged the receipt at me and I will never come back to this location ever again that bitch better check her attitude. Really bad customer service

Always find what I’m looking for every time I come through. Came in for an ankle brace. Walked out with a nice basketball for a good price.
One of the registers wasn’t registering my sale price and I almost paid $ 5 extra, but they tool care of me pretty quickly.
Definitely coming back for my sports needs.

Francisco was super helpful, and now I’m the proud owner of a mini cruiser! Store was clean and friendly, dont jnow where all the Unilocal hate came from

no one was there to help, parking in the back was hard to spot.

It is not bad store. You can find there not everything, but a lot of stuff. And staff is good too, friendly and tries to help you find something.
I fell from skateboard nearly broke my wrist, so I go there to find something to tight it when I will do acrobatics or some another sport. And I found there so good bracelet! So now it’s always with me.
Go there and find everything you need.

Small selection, parking in the back.

Bought 2 tennis bags that were not described properly on the Big 5 website (the manufacturer provided retailers with bad information). Instead of a 3 racquet bag, the stores were actually carrying what seemed like a 1 racquet bag with a different design. The store manager, Robert, took the time to call corporate and offered a discount for the inconvenience. I know these stores tend to be understaffed, so thanks for the good customer service, especially around the holidays!

This store is a mess! Just look at my photos showing items thrown about, falling off the shelves, etc. Decent prices and good customer service are the only reason for 2 stars.

The customer service was TERRIBLE especially the store manager Robert S. He made me felt so stupid when I was trying to pay for an ice chest that was on sale. He asked me if I had receipt… how would I have receipt if I was there to pay it… he then replied «that is not yours then if you don’t have the receipt». It turned out the ice chest was already bought by someone else and yet it was in the display for sale. The attitude and his tone of voice gave me the impression that he thinks every customer is stupid and he hates his job. DO NOT SHOP HERE!!!

The Pros:
Convenient location
The Cons:
Small Store
Limited Selection
atmosphere of neglect

Tried to return an air bed that kept sinking and didn’t have the receipt. I called the store and the manager said that they were understaffed and wouldn’t be able to look up the past orders himself, until later that afternoon. Of course I wouldn’t be available then, so he advised me to call the corp for my receipt.
As for the store, it’s small. Unorganized. There’s always a line at the 2 cashiers. The store just needs room to breathe.
Although they did have what I need when I needed it, this place only serves convenience.

This Big 5 cracks me up. They have some of the most disorganized items and labels, and some fairly rude workers that seem miserable to be there. I have come here plenty of times to get some sale items, and each time has had slow service, and misplaced items.
The most recent visit had be looking for a basketball one sale. I somehow assumed, rather wrongly, that I would be in and out in 5 minutes. I went to get the basketball which was labeled as the sale one and went up to the register which was a 10 minute wait with 3 people in line. All in all I got 3 different types of basketballs before being treated like crap for a worker’s mistake. The employee also tried to blame the mislabeled item on people who just pass through the store trying to get the price adjusted for different balls, when she explicitly told me it couldn’t be done 5 minutes before that. A 5 minute trip took nearly 40 minutes, and the «have a good day» I received from that employee was one of the most lifeless phrases I have ever heard from in my life.
This place is a mess, inside and out. Big 5 get your act together.