Bob Hope Health Center

I’ve been going here for over ten years and don’t understand all the professional Unilocaling crybabies. It’s easy to book appointments, get referrals and prescriptions you need. Over the years I’ve seen Heichman (not sure if he’s practicing any longer), Dr. Waxler and Dr. Hascall. All have been great in their own way and attentive. I think Hascall is hilarious and people don’t understand his sense of humor. He’s almost British. Very deadpan. People need to chill out and quit expecting your doctor to be your new best friend. It’s not therapy. Actors have to be coddled I guess. Recommended.

I visited for the first time today and will not return. I had hoped to continue with my doctor from the Woodland Hills Due to intense traffic and construction on La Brea, it took me over an hour and fifteen minutes to arrive — I was 15 minutes late for my physical and they canceled my appointment and refused to do the lab tests even though I had already fasted. Receptionist was unsympathetic and just kept telling me I had to reschedule — when I asked if I could stay for a bit and see if something would open up because I couldn’t bear to get back in my car and do it all over again the next day), she told me I was «making things difficult for her» and ignored me for an hour. I finally wrote a note for Dr. Benooni and left. I will be looking for a new doctor and clinic.

If you value your heslth or that of your loved ones Do Not use Tom Hascall. I call him Dr Lackskill. His attitude is just shy of contempt as evidenced by the fact that I have had to remind him to wash his hands before he touches my mom more than once. His reply was that he had «already washed them»!. I guess it is one of the small ways he has found to demonstrate his contempt for the patite t. That is just small compared to the misery his incompetence and lack of concern has caused my family.

The office was fine, nothing worth rating. My motivation for this review is to warn people about Dr. Thomas E. Hascall. Dr. Hascall clearly forgets that he’s in the business of communicating with patients. His ‘bedside manner’ is horrible. He comes across as arrogant, impatient, condescending, and unprofessional, complete with eye rolling. Even on a bad day, a doctor should not behave this way. I saw him once and will not pay for his services again. We do have choices when seeing medical professionals, and I urge people not to choose Dr. Thomas E. Hascall at the Bob Hope Health Center. It will likely not be a pleasant experience.

never less than a 10 minute hold time to make an appointment, get a referral, or leave a message for my doctor … if you weren’t sick already, the hold time will make you sick… omfg
… and usually a day or 2 wait for a call back (maybe they’re waiting for you to get better or die, lol)
everything else is adequate
¹²⁄₁₂ …service has much improved since that review in July, i am upgrading from 2 to 4 stars.
what a relief..

This was the best experience I’ve ever had at a Dr.‘s office. Dr. Banooni was extremely professional, informative, kind, and empathetic. I am so impressed. Thank you.

I’ve just called to get a written prescription, per the policy of having to send all maintenance scripts by mail… I’ve been on hold for 50 minutes and counting. There’s nothing posted on the website about phone issues, nor is there an explanation about extended wait times. Isn’t this a doctors office? Unprofessional and unacceptable

Disgusting medical attention and incompetence. Need leg surgery for a compound fracture. Waiting over 48 for simple referral to get a surgery before my foot falls off. At the surgeon waiting and no one will see me because they haven’t sent referral which they said they had. I’ve decided to have a sit in and be arrested to prove a point. So the DMV sized bitchey managers threatened to call the LAPD if I wouldn’t take a seat. I pull out the Ghandi passive resistance thing and get a few cheers from other disgruntled people who are all also pissed off. So what did I learn. Making a scene pays off. 5 minutes later my referral magically appears. But honestly these people should be ashamed of themselves.

Today at 10:00 AM, I had my first and last appointment with Dr. Watson. I was there for a check up. I arrived at 9:40 paperwork in hand and waited… and waited… at 10:20 I went up to the desk and ask if they could take my blood, I had another appointment at 11:30 and would have to leave at 11:00, I had not eaten or drank anything but water at this point. They said it will just be another minute, I waited… at 10:30 I was called in to the back. I explained to the nurse I had to leave at 11:00 and was concerned I didn’t have enough time for my physical, she quickly took my blood pressure, weight, I ran and peed in a cup and changed into the paper gown and waited… and waited… at 10:50 I got up put my close on and left. I can’t even tell you how angry I was, I wasted my whole morning for nothing. What a disrespectful Dr. she is, I have been going to the Motion Picture for my health care for years, I will never go back to this clinic so back to Burbank for me.

I love this place. The doctors, nurses and staff are so friendly and helpful. I know the other reviews are upset about the wait but the wait is not as bad as other places. When you see the doctors they don’t rush you in and out. So that takes times.

Didn’t even make it to the clinic. I called to see if they accept my insurance (Blue Cross/​Blue Shield) and even though they do and are in my network, the receptionist said I would have to pay as if they were out of network. I asked her how that is possible when they accept my insurance and ARE in my network, and she told me that this is just how things work. I asked to speak to her supervisor, but unfortunately, her supervisor was unavailable. Screw this place, what a bunch of morons.

I love this place. Still waiting to see how the UCLA partnership works out.
Occasionally I’ve seen a doc who isn’t solely based on that location. And when they give referrals they aren’t on my side of town. I’d rather see an ophthalmologist in Larchmont than Beverly Hills. So if the referral looks far, ask for one closer.
Love the PT here.
Love that they can do lab work AND x-​rays.
The only thing I wish they would add is online appointment requests/​scheduling. If you start to get sick at 8pm at night it would be so much easier than forcing yourself up early to call for an appointment when you feel miserable.

After they changed over to the UCLA company they became a provider out of my network for my insurance company. So i thought they would provide out of network coverage. Unfortunately, the receptionist was rude and didn’t care to take my insurance card. Luckily, billing will process it correctly. This will be my last visit to the clinic. There are better providers out there that are in my network.

This is a really easy place to take care of your medical needs quickly. Its also a very attentive staff if you have lots of questions. Ive made appointments and also called to make last minute appointments. I always feel taken care of here…

I have been a patient at Bob Hope since 1984, my original physician retired so I guess you could say I wore one out! :-) I hated to see Joyce the Pharmacist leave with the demise of the Pharmacy, she was cool and we grew older together! Peg is just the best Physical Therapist and very compassionate and thorough. The ladies at the front desk are exceptional although it seems there is a reshuffle going on there. I’m not sure what the UCLA partnership is bringing. The MD’s here are also exceptional IMO. As others have stated they listen to your problem and are patient with you, never rushing through an appointment. I’m not going to recommend my doctor because they are too popular as it is but I’m totally satisfied with them. :-) Referrals to top of the line specialists are common. I only hope that the merger will not change Bob Hope unless it’s for the better. I’ve been thoroughly satisfied with all aspects of the medical care I’ve received here and I highly recommend it.

always clean & empty just how I like it.
Swift in & out visits. Never any hold ups or hassles. Please never change!!!
THX

I’m writing this review specifically in reference to the physical therapy center here — I’ve used their doctors in the past, but it’s been years, so I’ll not comment. Peg and the team running therapy are a warm and pleasant group of souls, and just what I needed to help fix my stupid injury.

Although this place is close to where I live I do not want to go back there because of Dr. Zaharakis. Last couple of times I was there he was not caring and just rushing through the conversations with my medical concerns. (just like a robot) no emotion or caring whatsoever. And no patience if you ask questions or his opinions.
I am trying out Toluca lake health center today. I saw a good amount of good reviews on Unilocal!And have a good feelings about that place. Gotta love Unilocal reviews! :)

I would have given this place 5 stars if they wouldn’t have changed a few things. First of all it used to be a real walk-​up, health clinic. You could just walk in and after waiting a bit a doctor would see you.
Now you have no choice but to make an appointment. and now, the Pharmacy is closed!
Having said that, all things considered this is a pretty good clinic. Whenever I have an issue I go here and it’s been good so far!

I didn’t get to the doctor part!
The lady at the other end of the phone was kinda rude! What really killed me was that she refused to set up an appointment unless I told her exactly what my symptoms were, that was a conversation I wanted to have with my docto not a receptionist! She was oblivious to any privacy issues, and when I told her that I was uncomfartable discussing medical issues with anyone but a physician, she informed me that I would not get an appointment! Well thank you, but no thanks!