Boingo Wireless

This is the most outrageous, most absurd, most ridiculous company model in the 21^st century. Wise up, friends: once places like LGA and JFK airport realise that better companies will provide better internet since advertising brings in more revenue than subscribers, you’ll fade into the same nothingness of Blockbuster, Radio Shack, and every other stubborn, selfish company that refused to get with the fucking times. I sincerely hope you are all taking every opportunity to self-​fornicate.

If I could give it a –100, I would. Absolutely worthless. Total waste of effort and time trying to connect to a network that doesn’t exist.

App never works. No exaggeration. Never.
Also the connection is either poor or it doesn’t connect most of the time. Absolutely useless. Worst part is trying to cancel the subscription. I’m still not off their auto pay!

Worst service ever and it’s impossible to get these guys to stop billing you. Be prepared to end up paying 30 USD for 40 minutes airport connection like I did (they billed me three times off a single username and password, which I created for once-​off connection). Boingo is a scam.

Any company that makes you spend 45 minutes on their site and 20 minutes on hold to cancel your automatic billing account SUUUUUUCCCKKKS. I wish I could give this company a –5…

I am using Boingo at Miami Internation. Worst Internet connection since 1996 dial-​up.

I get this service free through American Express. Just finished a trip through Malaysia, Japan, and Hawaii. The app regularly pops up to tell me there’s wi-​fi available, then hands me off to some public wi-​fi, like Starbucks or and airport, where I have to log in separately. Over two weeks of traveling the app never once just logged me onto the Internet. I really don’t get the value of this, if any.

Service is reliable and fast, especially the n areas such as airports when you need it and reliable. if your a customer, they also have teamed up with TWC soon to be Comcast where you can now utilize their WIFi as you would Boingo. In other words… I’m covered now more geographically. Great service:)

Decent connection (where available). My gripe is with their customer service and billing. I signed up for a plan that included an $ 25 Amazon gift card after three months of service. Four months down the road — no gift card or any communication. Called customer service — my account in their system is showing as a different type of account (although I have emails showing exactly what account I signed up for). Got a customer service ticket number and a promise to have 2^nd level support call me back. One week later — no call. I call again, this time their computer system is down. Customer service rep promises to call back in a hour or two. It’s been eight hours — no call back.

Scam, scam, scam. I have tried to cancel my service which I don’t recall enrolling in the ongoing monthly billing I did sign up to use in an airport and the service and speed were horrible. I have better luck with the free airport service. I don’t have a user ID and can’t retrieve it from the system. When I try to call, the hold time exceeds 15 minutes and then the call drops. I’ve disputed the charges with my card provider yet the charges keep occuring. I don’t recall enrolling and I can’t cancel.
This company (using the term «service provider» is inaccurate) is horrible. Airports should not allow Boingo to offer their services.

Hands down the worst internet service you can pay for. I’m United States Marines and I have to jump through WAY too many hoops to try and stay connected with family. I have been with this disgusting company for over 3 months and I am completely unsatisfied with their performance. I have called well over 15 times to correct their internet. They really need to get their s*** together. I can’t believe I had been paying 50 $ every month for such a pathetic excuse of a wireless internet.

I honestly don’t understand how this company can get away with what they are doing. Their service is so bad I stopped paying for it and cancelled my account. I would spend hours trying to connect (I work at an airport) only to be disconnected shortly after connecting. When I actually am able to sustain a connection the speeds were so atrocious that I couldn’t even read a text based website. This feels like a scam.
I have spent many frustrated hours trying to get some kind of connection. I’m upset that i paid for this service as long as I did. After canceling I was billed AGAIN when my phone tries to automatically connect. I was informed that I didn’t cancel and I signed up for a pay as you go plan, which is definitely not what I did, they took it upon themselves to sign me up for that. They were willing to refund that particular charge, and I have since blocked payments through my credit card. I wish I could get all of my money back.
I recommend getting a book and giving up on Internet because it isn’t worth the frustration trying to connect with boingo and wasting your time. This service was nothing but problems for me for months and it seems like they can just provide a really bad service with no fear of punishment because they are the only option and there is nobody to penalize them for charging for something they seem unable to actually provide.
I’ll end with an analogy. If boingo were selling showers instead of wifi, they would spit in your face and claim to have provided you with a shower. I would not recommend this service to anyone.

Company is failing and won’t be around much longer. Don’t risk having your money stolen when they file for bankruptcy.

What a rip-​off… Even their complimentary service at airports is fake — after they make you watch commercials they throttle your speed and the connection is useless… Airport officials should take action to find better and more honest wifi service providers

Sneaky and deceptive business practices. I was charged a monthly subscription fee for at least six months with ZERO email or other communication from this company. My total usage of Boingo’s services in that time: also ZERO. I have no idea where or how I signed up for this (that’s assuming I actually took an action to sign up for Boingo service at all). One thing is for sure, the part about «we are going to charge you $ 10 every month in perpetuity» was very creatively disguised somewhere in the lightest possible gray text.
Avoid, or at least, monitor extremely carefully.

Laguardia has free 30 minute internet through Boingo. I used it, and it was high speed, and great. After the 30 minutes expired, I paid $ 7.50 or something for 24 hour acess (since I was there for another 4 hours). After paying, I got the worst internet imaginable. Pictures loaded more slowly than dial up, simple webpages would take 10 minutes to load on page, and some pages just wouldn’t load. It was a total rip off.
Never again.

They have the horrible service I have ever experienced in my entire life.
I subscribed their service when I was in an airport last year because of the promotion to get $ 25 amazon gift card. When I called to ask for it, the agent (every single agent) would tell me that I would get it through email. But I never got it. Every time I called, they told me that it would take a couple days before I receive the code or whatever they promised to send. I called several times every weekend. Later, I am not even expecting them to give me the gift card. I just wanted to see how many times they will be lying. This happened 4 – 5 times. Everytime, I was promised exactly the same way, now over one year later, I did not get anything.

Whenever I am in an airport that offers Boingo, unless I turn off wifi connection, I cannot get any data over the phone data connection. All emails, news updates, stop. I turn off wifi and they instantly come over. If airport has free wife, like Austin, I cannot access internet at all unless I turn on Boingo. I searched on Google for others with the same problem and nothing comes up except referrals back to the Boingo website. That is very strange.

Absolutely horrific service. Frequently crap connectivity, terrible app., terrible billing plans, and just all round awful company that got lucky by getting into the game early and now basically has a monopoly. Most people have the misfortune of interacting with Boingo at shit airports. Unless you’re an extremely frequent flyer, don’t bother with Boingo.

Your App is horrible. I have tried to use it at different points in the U.S., in Paris, and in Hong Kong. It’s not reliable, whatsoever. In addition, the few times that you are able to connect you get a notification to «secure me,» which is another way of saying secure your wireless connection.
I called BOINGO customer service about this a few months back after I was unable to «Secure» my connection. You know what they told me? That function in the App is antiquated and no longer works, but BOINGO has yet to remove it.
What gives??? But for this being a benefit of one of my credit cards, I would NEVER pay for your service.

«Boingo wifi available here!» Free wifi available here!.. would you like to connect?”
–and then–
«Boingo failed to connect… would you like to try again?» Over and over and over. I haven’t had a successful connection in about three months.
I have Boingo as an Amex Platinum perk, and cannot understand why they are tied up with these losers. After this, I would never spend a dime with these clowns.

Never received my $ 25 Amazon gift card. Called and they said they would take care of it. Received an email that said I would be receiving my gift card in 4 – 6 weeks (4 – 6 weeks after the 90 days). It’s now week 7, and no gift card. I call «scam.»
I would encourage everyone to write their credit card companies in an attempt to reclaim their money.

This is the most useless app ever. Most of the time it doesn’t work. The other times, it works in places that ALREADY OFFER FREE WI-​FI.
It doesn’t automatically connect to hot spots, you have to find one and THEN connect to Boingo. What help is Boingo then?
I’m glad I don’t actually pay for it (free with Amex card). I’m not surprised that most of the reviews are 1 star.

Well.
At least some of you were able to connect and use Boingo’s service. I have been a member for two months now, and … not … one … single … time have I been able to connect to the Internet using their so-​called ‘hot spots.’ Not once! I have tried connecting in Spain, Germany, the United States, and other locations. Every time, I get some kind of error message stating that I could not be authenticated, or my credentials were incorrect, or my personal favorite:
«undefined error (–142)»
(WTF does that mean?) Thinking there was a problem with my account, I visit the
website and my credentials promptly let me in. Certainly no issues with billing — that fee is deducted from my account like clockwork. Needless to say, I can’t outright claim that Boingo is a scam but buyer beware.
TIP: If you still want the hassle of trying Boingo service, I recommend using PayPal instead of giving them your credit card. After I cancelled my service, I logged into PayPal, viewed the details of my ongoing payment agreement with Boingo Wireless, and selected the option to «cancel» which refuses all future payments to this vendor.