Brandy Melville

Very polite service, asia helped me out with finding the perfect outfit for my girlfriend. Then i went in the next day looking for something else and Emily showed me exactly what i was looking for! Great Staff :)

My sister came to town with her teenage daughters and of course they insisted on visiting Brandy Melville. They had the best time at the store, found so much cute stuff and the staff made them feel so special. They are still talking about this (and telling their friends) weeks later. I want to especially thank Greta, Rose and Shannon for being so awesome. You are all assets to the store. You guys Rock.

last time I checked this location had the most awful customer service, I think they have new staff because the girls are not as catty!

Let me start off by saying this is not my favorite store. It’s good but has flaws. The sizes are xs to s and don’t fit me well. The clothes is expensive and not that good in quality. At school everyone wears clothes from here since it’s a trend. I have two shirts from here and one of them was $ 26!!! It has lasted me like 4 months. I was really disappointed. Some of the stuff is cute but just way too pricey and small.

The only reason I’m giving this place any stars is because I have to in order to leave a review. This store is the most unfriendly store I’ve ever shopped at.
I went in with my two daughters (one whom was shopping) and my daughters boyfriend. The staff was incredibly rude and standoffish. No one greeted us. I watched from a far as 3 of them stared and whispered at my younger daughter and older daughters boyfriend (who is African American). I stared at them in disbelief. We needed a room to try on clothes, the employee looked at us as if we were annoying and questioned us as to why we were only trying on one or two things.
It was awful! I will stick to their online website or make the drive to Santa Monica.

The staff at this location are wayyyy better than the staff at the studio city location. They are helpful and there is always someone at the dressing rooms to help you. The line moves quickly and the computers DON’T CRASH! The clothes are really cute!

Ew to the girls who work here! This review has been from my past experiences at this same location. sad thing is (almost all brandy employees are the same) regardless of location. it has happened more than twice. They don’t take their jobs seriously. They make you feel less than them. It is so hard to come into almost any brandy store location with good customer service and friendly girls. it might sound weird but if you’re, for example– in workout clothes no makeup hair in a bun etc EVERY GIRL HERE WILL TREAT YOU LIKE CRAP. i have tested out my theory. When i shop here looking hot as hell (actually trying with my outfit, face and hair) they all of a sudden ask if you need any help, smile and act like they are supposed too. No one should be treated less than because of how they look. In general a store’s goal is to be polite, help out and sell clothes. they do nothing. shame on you girls, you may not see it but everyone else dose. Grow up. you aren’t anything more just because you work at brandy. We need REAL beautiful, friendly girls NOT FAKE girls in a store like this. We should empower each other not bring each other down. Dont waste your time. If you like the clothes shop online.

I have gone to many locations of your stores with my daughter and her friends. Topanga, Studio City and Westwood. Every time we leave we say the same thing. Their employees are always on their phone and never seem to notice anyone in the store except themselves. NO
CUSTOMER SERVICE AT ALL. Your competitors do a much better job everything. Please train your employees to care about their customers.

I’d rather go to the Pacsun (great customer service) instead of having to deal with all the employees’ attitudes in this branch. Awful customer service, they just all think they’re better than you. Do yourself a favor & don’t waste your money.

I don’t even know where to begin with this brand chain.
The clothes are completely overpriced and made of the most ridiculously thin fabric.
It was this year that I completely gave up on trying anything on here as I felt my self esteem drop ever single time I failed to fit into anything successfully.
I have always considered myself thin, being a size 00 – 1 depending on the brand and a 36C bust. However, I cannot for the life of me fit into anything except the vodi shorts and oversized sweaters in this place. Its ridiculous. These clothes are made for pre-​pre-​pre-​teens. I probably could have fit into these sizes in 3^rd grade before I hit puberty. The tops fit like bra’s, and the one plain black shirt that I purchased, had holes in it from taking the tags off, which they refused to take back …
Prices range from $ 20-​$ 100+ for simple, PLAIN TOPS and clothing, which you could get at target for under $ 10.
Save your time and money!

This Brandy Location is one of the best I’ve been to, after the Santa Monica location. It’s bigger than most and usually has what I want in stock. The girls who work here are really friendly too. I love their shorts and jewelry here. Such cute stuff and the prices usually aren’t too bad. More expensive than Forever 21, but cheaper than Urban Outfitters. The quality is nice too, or at least most of the clothes I look for. I love their shirts with words/​quotes too. I’ve been shopping here for a while so I always get the stuff like «Bitch don’t kill my vibe» or «You can’t sit with us» and «Comme de fuckdown» kinda stuff. I love it all. I also love their turquoise jewelry and cute little midi rings. Prices aren’t too bad for their jewelry either. I prefer theirs over F21s.
The only thing annoying about this place is that so many little girls shop here now. I guess they just see all the celebrities shop here so they want to dress just like them, but seeing little middle school girls dress in these is disturbing. I remember when I used to go here the crowd would be like my age, college, maybe some high school… now all I see is little girls with their moms and them picking out a bunch of clothes for their mom to buy.

Bad customer service. Only one in the store, 4 employees not one person spoke to us, welcomed us or helped us. Not going back!

Like the other reviews mention, customer service is a bit whack in general. However, there was a friendly blonde girl who helped me in the dressing room and finding some clothes. This location is one of the better, partly because it’s not as crowded as it is in other locations, and they have new arrivals each week. I’ve been here three times already, and so far I’ve been satisfied with the great selection of clothing they offer. FYI — nobody will greet or help you, unless you ask for it. Even if you ask, you probably won’t get much help anyways.

This is the best Brandy Melville store I’ve been to. It’s large and spacious and they have a wide variety of clothes. I do wish they had more graphics though, but I guess that depends on the season or something.
Just like all Brandy Melville’s, know that it’s one size only. Their clothes aren’t cheap and they don’t have price tags, so that’s scary for your wallet.
The only thing that made me feel uncomfortable was that I realized that maybe Brandy Melville isn’t for 20 year olds. There were so many Tweens with their parents, I felt out of place. I guess I’m old now! Anyways, these pre-​teens should be grateful to have such awesome parents who will buy them $ 24 t-​shirts and $ 60 cardigans.
Regardless, I still love their clothes, they’re super comfortable. In the end you’re sort of paying for the brand name, even though I’m 100% sure some of their clothes come from thrift shops (what is that about). If you want the same quality of clothes, for a cheaper price, head on over next door to love story! The atmosphere is much more fitting for a twenty year old, if that makes a difference to anyone.

«Eek! Methinks not» is right!
I rate based on quality, price and customer service. BM ranks poorly in all cases. They charge a fortune for poor quality fabrics and inconsistent workmanship. So why can’t they make up for it in customer service, at least? Their staff at every store we’ve ever been to, but primarily Topanga (our home mall), is poorly trained. Very poorly trained in true customer service, except highly skilled in the «mean girl» culture which seems to be the consensus at all the stores I’ve been to.
They have brilliantly marketed to the tween/​teen world, which we parents have either had to support or deny. I’ve done both. But luckily for me, my tween agrees with me on denying them anymore of our business. Not only are their styles inappropriate for tweens and young teens in my book, they have succeeded in becoming the «outfits» that are against most school dress codes, and that many girls are changing into once they get to school. What does that tell you?
As a parent, my advice to you other parents is to skip this store altogether. It promotes unhealthy body images by offering only ONE SIZE when all girls come in so many beautiful shapes and sizes. It also limits their style to just one look. So you can rest assured that your daughters will be going to school with a good chance of twinning with a few of their friends every other day, and not by choice.
Don’t get me wrong. Some of their clothes are cute. But they are really just a rip-​off from the 80s and 90s fashion when we were our daughters’ ages. Perhaps if their price tags were more in line with Forever 21, their other flaws wouldn’t be as magnified. But I think it just makes me annoyed with them even more when I look at a tiny t-​shirt with very little fabric priced at $ 28.
Some examples of their items that I don’t approve of as a parent are:
–necklace pendants that say «fuck you»
–shirts, wall signs and stickers that say «you can’t sit with us»
–lace bras that tweens are purposely showing from under their garments, as displayed in store advertising and mannequin displays.
–all the tiny baby tees priced at no less than $ 23, and as high as $ 28!!!

Two stars because my 14yr old daughter loves the clothes. They are a bit pricier than most, but not crazy.
I’m glad to know I’m not the only one noticing the terrible customer service. Ok, I’m a mom. I’m a bit more critical of young staff & management’s lack of courtesy & work ethic. BUT… It was almost comical how they seemed to go overboard to be rude & self serving.
There was ONE very nice girl who was genuinely sweet when my daughter complemented on what she was wearing. She even looked for pieces of the outfit for her to try on. She was the ONLY exception.
Fitting room attendant had the look of misery on her face while rudely snapping at customers who weren’t following the «dressing room rules». I don’t think my daughter’s the only one who likes to get mom’s or a friend’s opinion on what she’s trying on — but that’s a no no. She couldn’t walk out of the stall to show me, so resorted to taking pics w her phone & sending them to me. Whatever.
I then decided to find more items for her so looking through dresses on a rack I guess I was in a young staffers way. She actually stood behind me and sighed loudly, perhaps to hurry me up? Checking out was no better. As someone else commented, the lines were so long & majority of staff were roaming around the floor «trying» to look busy. Poor clerk wanted to be anywhere else in the world but there — forced smile, monotone voice & all.
I really think this is the vibe they’re going for. What else could explain it?
Well done, BM!

The staff here are total air heads. I asked where the clothes are made and they said, «ummmmm, like in a factory and stuff… ummmmm» All they do is parade around trying to make their lips puff out and talk on the phone. I can get more help from people in a cemetery. The words you hear more often in the store include: Like, OMG, totally, whatever, ummmmm hello. I don’t know, for sure, etc… They need to realize they work in a store, not as a rocket scientist or as an editor for vogue. We know you all think you are cool, but really, the job is not that important… don’t act so superior… you are all mostly not that bright and act like you are running a major fashion house, nott just a sales person working in a store in the mall in the valley.
Oh, and don’t act like you are all rich and famous. Again bitches, you work in a store in the mall. Can any of you name even three real fashion icons? barbie and my little pony don’t count…

I was robbed.
My experience, several times, at brandy Melville was absolutely awful, The people working there are offensive teenagers who are hired for there looks, not there ability work. The minute I walked in (with a friend) the people working there glared and looked at us as if there were sizing us up, which was only the first moment of my awful experience. No one welcomed us, which only made me feel uncomfortable and when shopping and walking around the store no one offered help, they just sat around and snickered clearly not doing work. That’s not the worst part, when I went to check out I gave them cash and a visa gift card (the kind that works at any store) the visa gift card worked at previous stores, but the cashier refused to use it because it took too long to register it, I asked the cashier to try and he seemed very annoyed, but tried to register it. Apparently «it didn’t work» but I used it at a store after that and it did. That’s not the worst part, I didn’t have enough money to pay for everything without the card so I asked if I could take some clothes out of what i was paying for, a worker who wasn’t my cashier replied «oh my god, wait a second, okay?» In a very rude and sarcastic tone. While taking stuff out the cashier flirted with my friend instead of ringing up the stuff I kept. That experience made me feel very uncomfortable and that’s how he caught me off guard, I ended up keeping three pieces which were priced $ 48.00 $ 18.00 and $ 48.00 (plus tax) I spent a total of $ 124.23 When I checked my bag driving home I realized he had not given me a receipt (I looked everywhere for one) and one of the pieces which costed $ 48.00 was not in my bag. I called my friend and she said she knew for I fact that I had bought that piece of clothing, so I came to the conclusion that the cashier had cheated me, if he simply forgot to put it in the bag, I would have gotten a receipt. I called the manager when I got home and she said she had found the recite in the computer and the sweater I was missing in the back by the cash register. This made me feel extremely stupid and robbed and I regret not checking the bag in front of him, but the cashier made me feel too uncomfortable with the whole experience and I didn’t notice the cashier not put it in the bag. I would not recommend shopping there unless you want your teenage daughters to cry themselves to sleep. the employees are rude immature egotistical mall rats who once again are only hired for there looks and sense of style. DONT SHOP THERE UNLESS YOU WANT TO GET TREATED LIKE SHIT.

L O L. Where do I even start? Should I begin with the underage looking useless brats that run this store or with the absolutely offensive «one size fits all» sizing for EVERYTHING.
So I went in today… it’s literally always same shit, different day when you walk into Brandy at Topanga. Same overpriced clothes as the day, week, month before… same TERRIBLE customer service… same girls the look you up and down, size you up, & then walk away pretending to fold clothes… same guys behind the register flirting with the girls pretending to work… same line to wait in to try on or buy anything… same overwhelming feeling of wanting to reach across the register and rip the stupid choker off the cashier’s neck for being so completely rude and arrogant.
This is my experience EVERY. SINGLE. TIME.
Why do I keep coming back you ask? Well, that’s a great question actually… I think it’s the hope that this time will be different. Unfortunately, it never is. The smiling salesperson is never waiting to greet you at the front, the helpful employees are nonexistent, the girls that look like they want something more in life than to have 5000 followers on instagram are a mystical creature… like a fairy or a unicorn. Nice to imagine, but unrealistic.
Today I overheard someone ask where they could find the shirt that was on one of the mannequins. the girl pretending to fold clothes said that was the last one. The girl inquiring about the shirt asked if she could get it down for her. The employee’s response? «I mean, I can get it down for you if you REALLY want it…»
wtf. really?
I feel bad for each and every one of you. I think I’m really done this time.

Oh gosh another tween hipster store, I honestly like SOME of their clothes but they are so so over priced. $ 25 bucks for a shirt that will only last 2 or 1 wear and feel like something I could use to clean a counter top. One size fits all, you’re ridiculous, maybe one size fit all skinny middle school girls who are twigs, but not the average.
It’s very rare to find an employee who will actually help you out. You have to walk in looking like a tween hipster in order to even get noticed. Everyone in this store looks exactly the same! All these girls are wanna be instagram models who think they’re hot shit because of their 200 likes. Like no that does not mean you’re cute! BYE FELICIA! They like to stand in a little group in between the fitting rooms and have conversations while you stand there waiting for a fitting room. Walking around folding clothes is not really working, your just trying to seem busy to not help anyone out but you’re not. They all lack emotion.
To sums this up cheap clothes, snotty tweens, robot emotionless employees. Whatever I rather shop online or go to the SM location, but to far.