Brentwood Ship & More

Love this place, the customer service is great! I am able to handle all my shipping needs and more, thanks to the helpful staff! The manager is so friendly, he will even come to your house to pickup your packages making things so convenient!

Awful service. Called to ask a question and barely even got an answer. Showed up with my package later that day and they were closed with no note or indication that they would be closing early. if this place isn’t open the next time I go I’m calling the bbb. THEIR HOURS ARE A LIE THEY COME AND GO AS THEY PLEASE. ARRIVED AT 6:04 ON A TUESDAY AND THEY WERE CLOSED ALREADY.
Update: just went to their website to send them an email and they don’t even have an active link for their email address. what a joke of a business

Great store! Very attentive employees. Starting a small business myself and needed things mailed and printed, they were happy to help during and overwhelming time. I would highly recommend this place.

I have never written a negative review before, but feel I must do so now. During the first week in July, I mailed a ceramic sculpture at Brentwood Ship & More. Since it was irreplaceable, I questioned the person who packed it, suggesting it should be double boxed. He said it would be fine. When delivered by UPS, the box was caved in and the sculpture was damaged beyond repair.
I was told to have the recipient save the box and sculpture until UPS could assess the damage. After several weeks, I was told that no one was home when UPS went to check on the damaged package. When I checked UPS online, there was a notation that they waived inspection, so there was no attempt to check the package.
Then Brentwood Ship & More said they would submit the claim to their insurance company and I would have resolution of the problem and a check sent to me within a couple of weeks and they would contact me. A check was not sent and I was not contacted. After calling the manager and having several face to face meetings, I was put off several more times with them saying the check was in the mail. I never received the check.
We have been told each time that they would call us within the next week as they needed to have their insurance company issue another check as they believed the check had gotten lost. There has never been any of this promised follow up.
It is now nearly 5(!) months and we are no closer to having this problem resolved. I find this run around absolutely maddening. The store carries insurance for this purpose and the amount of insurance, $ 200, I placed on the package was (in retrospect terribly underestimated) but is a very small amount for a business to pay in order to maintain customer good will. Clearly, this is not a concern or a value of Brentwood Ship & More.
Buyer beware! I am also contacting the Better Business Bureau to alert them to this issue.

STAY AWAY!
This place stinks, over priced shipping.
*Over priced shipping supplies.
*Over priced P.O. Boxes.
*Terrible quality passport photos;
*Owner is arrogant and cheap, treats his customers and employs like garbage.
Had a box shipped and was charged 150 $ for shipping. Package never arrived.
*SAVE YOUR MONEY AND GO TO A FED EX STORE**

I had to return camera that I bought online. This store helped me pack and ship it. Good people and great customer service. Manager is very knowledgable and helpful.

This store is awesome. I needed copies done in a rush for work and I stopped by, they were so helpful and efficient! They saved the day! I was able to get my copies done and some packages sent. I definitely plan on making them my go to for all things paper!

This store is as good as is gets when it comes to shipping. The employees are very helpful, customer service is a foundation to any good business and their foundation is solid. I hate shipping but with the holiday season and the madness it was crucial to have a reliable store to go to. Thank you!

It was my first time here, I came in to have my tv shipped. The service was quick and helpful; I would definitely use them again.

I used to drop off prepaid fedex and ups packages here. Now they charge $ 2 just to drop off a package. Complete rip off! Parking stinks too.

I want 2 add my 1 star. They overcharge shipping– 1lb= $ 30 in US. theyre OK if u have a box, but interior very crowded with people.

These folks don’t care. Plain and simple.
I paid them to box a computer and monitor and ship it to Florida. It arrived with a broken monitor. Maybe they didn’t box it well or maybe they did and a truck ran over it. I wasn’t mad at this point. Accidents happen. It was insured.
They filed a claim with FedEx. I won’t bore you with the details but NOT ONCE did the manager EVER call to keep me informed. He seemed annoyed when, after 2 weeks, I called FedEx to follow up (I wasn’t getting answers from him) and they claimed the tracking number didn’t have a claim # associated with it.
After 3 weeks and FedEx LITERALLY telling me the delay was due to Brentwood Ship not sending in everything needed (that’s what THEY said. It’s not my assumption. They said it.), I asked the manager for the owner’s name and he refused to give it to me!
On a later visit I asked a different employee and he wouldn’t give it to me either. He ciaims the company’s policy is not to give out the owner’s name.
There you have it — the OFFICIAL policy at this business is that if you have a problem with their service or their employees the owner doesn’t want to know about it.
UPDATE: 10÷5÷13
The owner has revealed herself! It only took her TEN MONTHS to get around to checking out what people write about her business on Unilocal.TEN MONTHS!
She then defends her employees. Did she READ my complaint? FedEx needed more time because HER BUSINESS didn’t completely do what they were supposed to do! FedEx TOLD ME me this. She then goes on… «Once we received the funds from FedEx, we immediately refunded the customer for the claim within 2 weeks time.»
It only took ‘em two weeks AFTER they got my money back to forward it to me. Pathetic.
«We appologize [sp] for the customer feeling this way» isn’t an apology. My feelings have nothing to do with your employees’ actions or in-​actions.
Oh, and the word «apologize» has only one p in it.
Maybe it’s better if you went back into hiding.

Don’t print here. Stopped by to print out a quiz for school, and they charge $ 0.59 per page for simple black and white printing. Paying nearly $ 5 to print it out bothered me significantly more than having to actually do the quiz.