Buffalo Exchange

I’ve come here before (about a year ago) to drop off clothes and that experience was nothing but a pleasure. This experience was even better. I had more clothes to drop off this time because I understood how the process works. There is a separate line for clothing sales and donations that generally builds up here next to the front doors and along the front windows by the entrance. There’s hey separate counter where training please look over the clothes you want to donate/​sale to determine if Buffalo exchange will give you any money or value for them (they are looking for particular styles at Buffalo exchange so they will not give you money for simply anything).
The last time I was here the line was long and it was about a 45 minute wait. On this visit there was about a five minute wait in there was virtually no line– jackpot!
When I approached the counter there worker was very friendly with me. He asked me if I ever been to Buffalo exchange before and I told him yes so he asked for my telephone number and was able to pull up my last purchase and clothing sale based on that. As he looked through all my different clothes and shoes I wanted to sell and giveaway we had a great casual conversation about simple pleasantries and how pretty the day was. When he was done he gave me cash value or my store credit value. I chose cash value (because I’m trying to get rid of clothes not gain more), and he directed me to another counter to cash out. When I got there the worker gave me my cash value and I was on my way. This was a simple process made to be very easy. I will gladly come back here again and I highly recommend anyone with clothes to give away try to get cash first. Any clothes they do NOT buy they will accept for donations that they give directly to the homeless.

Very unprofessional staff looked like they were in some reality show trying to seek attention at every moment… Made me very uncomfortable. I had gone with a suitcase of clothing all in great and amazing condition. They did not even look at all the items. What a waste of time and drive to this horrible place!

YOUR THINGS ARE BETTER OFF DONATED TO GOODWILL THEN THIS HELL HOLE. «TERRELL» here is DISCRIMINATORY, RUDE, condescending, pretentious, beyond unprofessional and absolutely unacceptable. When we brought high-​end designer brands for cash he didn’t even bother to look at each individual piece and instead kept shaking his head and saying «NO» «NO» «NO» astonishing how a company would hire such an incompetent, miserable yet delusional cocky individual to be such a horrible reflection of the company!
AVOID THIS PLACE AT ALL COSTS, SELL YOUR BELONGINGS ONLINE OR DONATE THEM.

one lady did not except any of my things. i brought a whole bag. all the clothes are in good condition, even she admitted it but won’t take them.
racist employee which i think was the store manager. very disappointed and angry. never coming here again.

You guys…
I genuinely think they enjoy making people wait here. Just walked out because there was a line of people looking to sell and the manager was discussing every single «vintage» piece and reminiscing about the good old days. I’m already selling clothes to get by, don’t need to be made to wait in the process. Also, WAY over priced (especially with what they pay for the clothes they take)

Always fun to dive in and hunt for treasures while good music plays! And the people that work there are always super friendly and helpful!

The buyers here do NOT know what they are doing I try to shop in here and I feel like I’m at the swap meet like they are buying the most basic clothing here. its worn out out of season and I just feel like the buyers here have such a cheap eye. I am neeeevvver going back after giving this location 3 tries in the past year. Selection keeps getting worse and worse.

For all people who are interested in selling, have some common sense, seriously.
Like any other fashion store in the business, this location is only going to take clothing which fits the appropriate season. I.E. Trying to sell a jacket in summer, common sense would tell you that nobody’s buying jackets. Leave your floral print, cheap Forever 21, worn out Steve Madden garbage at home.
As much fun as you may have had with your mass produced throwbacks, they are not going to want it. They’re interested in trendy, unique & high end clothing.
That being said, the downside to this place is the pricing. Let’s be real, you’re not going to get as much as you’d like on things. Also, the buyers are not always the most educated on trends which is disappointing. Success here partially depends on who you’re selling to.
They offered me $ 8 for a mint Supreme hat, rejected a sample Versace piece, and did not even know the Alpha Industries brand (aka the $ 150 and up bomber jacket brand Kanye wears).
You’ll have way better income by selling yourself on Ebay, but if you’re in a crunch for cash, or just want to clean out your closet, then sell here.
In regards to buying, this place is awesome and their buying reflects that. A lot of hype clothing, unique pieces, high end wear. At reasonable prices. I love coming here, and the staff has been nothing but cool the times I’ve went.

Came here the other day to sell some clothes and was 50 shades of rejected. I brought in Steve Madden heels, designer jeans, and some Forever 21 and H&M tops. I used to see these mainstream brands here a few years ago, but I don’t think they are taking them anymore. Based on the clothes I saw here, they are going for more of a «cool, vintage, and different» vibe with a dash of grunge.
Took my reject bag to Crossroads down the street on Melrose, and ended up leaving with $ 30 bucks in my hand. Then spent it all on crystals at House of Intuition next door *big sigh* So yeah. I would suggest to pop over to Crossroads if your clothes get rejected here. Based on the reviews, it sounds like you don’t get much in cash for your items here anyway compared to other used clothing stores.
All the employees were super nice here though, and there is easy metered parking on La Brea. Just don’t park after 4PM or you will be towed.

Yeah these people are slow, rude, and the guy buying my clothes bought ugly things and left the nice new stuff that I thought would sell. Beautiful clothing for a final offer of $ 75. I said hell no to a few pieces and took them back. Worst selling experience thus far.

This Buffalo has tons of great stuff, even designer labels, probably because it’s in West Hollywood. Nice staff, lots of selection, and very organized unlike other thrift stores! I get most of my clothes from thrift stores and Buffalo always has the best!

Hit or miss when selling clothes.

Have been to Buffalo Exchange for years. Always find things I wouldn’t have found anywhere else!

As far as buying items, they can be like most of the other locations in CA [or at least Southern California]. Meaning they don’t buy a lot of the items you have even if you spend a lot of time going through all your items so that they don’t waste your time and you don’t waste theirs. It can be items you KNOW that they would sell and they are in mind condition, you are sometimes in better luck selling your items on ebay or craigslist because I have waited in lines for hours to only be told that I had some really good items but they weren’t buying anything more at this time, but to bring them back in like a month.
It made sense when shopping and barely being able to move through the hangers because the racks are so jam packed, but it really ticked me off that they wouldn’t just not tell people they were buying because I wasn’t the only person that they had wasted an afternoon of. SO, while selling to these people, or considering it, use discernment.
I have gone through this experience at many of the locations and sometimes when asking how much longer the wait will be, I have been told only 15 minutes, only to still be waiting an hour later. You can however drop off your items at some locations which they don’t like a lot of people to know about. The upper hand you have if you are there while they go through your items is that you can see them go through every piece and then ask questions or hear what their excuse *cough* reason is for not taking that item. They may say something like, «this would be a perfect item we would buy in fall» even though they all sell all types of seasonal clothing at each location particularly because they are separated and sorted by the areas.
For purely buying clothes, they always have something you will fall in love with. I have found some amazing deals and then I have found some pieces that are way overpriced so you’ll just have to use your thrifting wisdom and decide for yourself what is worth spending what on. Overall I love Buffalo Exchange and think they would do so well in so many other states, not sure why more haven’t opened! It seems like a lot of the locations I have been to [which has been a ton] have been overflowing with clothing. It seems like they have more clothing than they can take in, so opening more stores would be a wise investment.

I love this place, and most of the staff and I’m only writing this review because of my experience today. I have so much stuff I’ve been selling back to Buffalo since moving from a 1 bedroom to a studio and today I caught two of the staff members blatantly talking shit about me… and they knew I knew what was going on and got really awkward. I will probably no longer come back due to what happened today and I encourage the manager to speak to the staff about talking about customers. I will go elsewhere to sell clothes from now on.

I don’t know why someone would say their staff here is rude, because I have been here multiple times and the staff here are always so welcoming. They always greet you right when you walk thru those doors in a very amiable way! LOVE it so much that i had to complement the staff.
To tell you the truth, I was worried about visiting this location because I am sure it can attract some interesting clientele. However, my past couple experiences have nothing been amazing!
Thank you Buffalo Exchange on La Brea for always making it so welcoming to shop/​sell here.
***Also, there have been times where they only take 1 – 2 pieces of my clothing to sell, but that’s business. Obviously, BE can only take current trends based on seasons. I think, we as sellers, really need to understand that.***

The employees are really friendly here. They have a good selection of items. Ample street parking.
They could work on how they buy stuff because just calling «next» is problems.

Love this Buffalo! I’ve scored a pair of rare Louboutins for $ 90 as well as loads of DVF and lululemon. I wouldn’t recommend selling here since they give you pennies for designer clothes, but that makes it great for the buyers!

Horrible experience selling today with KENYA
She was rude and had no manners! I have sold several times and loved my experience and thanks to her demeanor I will not be selling not buying from this location! Her attitude was very annoyed and she made me feel she wanted to be doing anything but look through what I had to sell! Poor thing shouldn’t be working customer service !

Be prepared to sift through a lot of clothes to find gems, but I did score a vintage kimono for $ 20 bucks and some really great, really funky shoes for $ 15.

everyone who works here are great and fun to be around. Makes waiting in sometimes long lines to sell bearable. Friends have often found great gems here, worth checking out when in the neighborhood

This is my favorite Buffalo Exchange vintage/​consignment shop. The SF Valley, Santa Monica, Fullerton, they don’t compare. This place has some serious good finds. I found a pair of Prada black silk slacks a few months ago and the price was a steal. The crew working might seem different when compared to the mellow Santa Monica/​Valley staff but they are super sweet and just having fun at work. They make shopping fun! If you sell, good luck, line is usually out the door. Street parking.

Mistags their clothing. Other than saying hi when you walk in the customer service isn’t good. Lots of clothing to choose from but they don’t have much room for them on the racks so you can barely look at the clothing since they are all crammed together. Not a fan.

Avoid this location. The staff is rude, pretentious and lazy.
Usually, this location will have a good selection but if you are trying to sell or trade, most interactions with these employees are surprisingly bad.
Go to the location in the valley!

Honestly worst experience ever here! I brought in stunning pieces that were up to date and they didn’t take it they said it was outdated. Go look at a fashion magazine and wake up rude rude rude

Visited with my gf and some friends to see what we can find. being an East coaster, i was hoping I would find some different gear.
Indeed I did, as I came across a couple pairs of Jordan’s (heavy sneaker head world in NYC) While I retired from collecting, i did try to convince my Girl to get a pair of 5’s, but to no avail. While I did not make a purchase, my lady did come across a pair of sunglasses so she was happy, and that’s all I needed.

I have recently visited this establishment to sell clothes. While the line was a bit long, it was expected since I sold my items on Sunday afternoon in Los Angeles. The associates were really friendly and on top of that, they bought more of my items than other buy and sell thrift stores in the area. I will definitely stop by here again to check out the items they sell.

This trendy consignment store on La Brea caters to the young urban hipster, but even if you’re over 25 and like to dress more conservatively you can find great things here. The look is whimsical and unique. This is definitely not the place to look for minimalist basics, but if you’re in the mood for something inexpensive and fun you might want to stop by. They offer up a quirky selection of shoes, accessories, hats, jewelry, dresses, skirts, blouses and jackets. Much space is devoted to designer jeans. Sizes vary, but unlike most consignment stores this Buffalo exchange offers a nice selection of larger sizes, including extra larges!
I don’t spend a lot of time in the menswear but they seem to offer a lot of T-​shirts and other ratty looking things for the bearded, pony-​tailed, young men who shop at the store. I don’t think this is the place to look for a fabulous vintage suit.
Personally I find the staff a bit over-​the-​top friendly, as if they’re trying to really hard to be nice and helpful. (I saw this change to genuine friendliness when the cute, purple-​haired, macramé wearing vixen helped out an equally cute, ratty-​pony-​tailed young man.) I think if you’re young and cute you’ll be treated very nicely and if you’re older you’ll still be treated nicely, but it will seem forced. I don’t think this is a reason to avoid the store. I’ve been here many times and no one has ever been rude to me, even though I’m old enough to be their mother.
For consigning, they’re looking for seasonal items, so don’t bring coats in April or sundresses in November. I’ve had great luck selling my old designer jeans there. If you’re wondering what to bring I suggest calling in advance to ask them what they’re looking for. People are literally lined up EVERY DAY to sell their stuff, so they’ve got a lot to pick from, and they are picky.
There’s street parking but be careful. Parking patrol is on duty. They’re swift and efficient. There’s also no parking after 4 on La Brea, and you won’t just be ticketed. You’ll be towed.

I’ve been in this Buffalo Exchange a handful of times over the years and it’s always been ok nothing to write home about. I much prefer Long Beach or any of the buffalo exchanges in Texas. This one has always had not the best of stuff but that’s with any thrift store.
Well today I went in and boy was it terrible, the service was soooo bad. Granted the two folks that helped me were nice but they were definitely (no doubt in my mind) on drugs. If they weren’t then they do not understand social situations nor how to act. They were not able to focus on what they were doing, just out of there mind.
I left with a pair of flats, just generic ones nothing special. But I honestly don’t think I’ll be going back because of how insane the 3 employees I observed were.
I feel like this review makes me feel old, I’m 26 and understand a little partying but this crew needs to lay off the crack pipe.
Avoid at all costs!!!

The RUDE staff kept yelling weird things across the room, whooping and singing, and constantly addressing customers as if daring them to address their unprofessional attitudes. If you’re going to act like your customers aren’t there, at least do them the courtesy of not constantly addressing them afterward.
All this would have been fine if that were the price to pay for creative and insightful buyers, but alas the store is filled with leftovers from yesterday’s fads.
I managed my disappointment for awhile but finally fled after one too many unwelcome sideshows from the staff.

This location is… eh. In my opinion the Santa Monica BE is slightly better. I’m giving two stars because of customer service. Why are all the associates yelling and having a full on conversation with one another ACROSS the store? Seriously?
Also, I wanted to try on a few shirts so I made my way to the fitting room and this girl with big hair and a septum piercing totally ignored me standing there for a good twenty to thirty seconds… then she looked at me and just told me to pick a room. Aren’t you going to count my clothes? Acknowledge my existence? Act like you want to be at work? Come on, girl.
When I was ready to pay the cashier said nothing to me but the total… not even a simple hello or anything.
It’s safe to say I will not be returning to this location.