Buy Buy Baby

I liked this store. The stuff was super friendly and very helpful. I was offered an assistance few times. The nursing lounge is beautiful and very helpful for the new moms. They do accept competitor’s coupons (think Babies r us). I liked that they carry higher end brands compared to BRU. And a much better assistance! I drove all the way from Hollywood and got what I was looking for.

This place was a disappointment, went here to get baby shower gifts and alot of their merchandise on the registry are all over the place and not in their designated areas. Alot of their items are not in store when i was browsing through the registry and its only available online. Fortunately their staff is very helpful and knowledgeable about the items they sell, two staff members that helped us look for some of the items which were not located on the section that was indicated on the registry which were found in another section. Another thing, they have an ad on their diapers section that says buy $ 25 worth and you get $ 5 giftcard towards anything in the store. When i was ready to make a purchase the cashier told us that the giftcard cannot be used until a couple of hours later. What the heck? I wanted to use that giftcard towards my other purchases to save $. Im not gonna go back to the store to just use it, defeats the purpose of using it right there and then

It’s the Bed Bath and Beyond of baby things. They have a stroller and car seat section that is the size of some houses. They’ve got a whole display of baby carriers you can try out. Bring the baby and strap ‘em in! And they take Bed Bath and Beyond coupons (they can’t be expired)! Need a sippy cup? They’ve got a wall of them! How about a diaper bag? Another wall! They even have a small section in the back for maternity wear.
Ok…the one thing that bums me out about this store is the lack of clothes, specifically for boys. They’ve got a lot of infant sized clothes, pajamas for days, and an odd amount of tutus, but I went to look for a pair of pants for my son, and literally couldn’t find anything.

I went there today and had a really great experience. I’m 32 weeks pregnant and am on restricted activity as per my Drs orders, but I have a nursery to prepare! I went today to see how well I could fare with a wheelchair and piling things on my lap. I explained the situation to the manager (I think her name is Gracie?) and she told me that someone would help me with my purchases. I was helped by a very kind woman named Dean who wheeled me from department to department and pulled the items I needed and put them up front for me. The furniture specialist (I believe her name was Melissa) spent a lot of time going through mattresses and gliders with me and was very knowledgable. I like how everyone that I spoke with was a parent and had first hand knowledge of the products. I told Dean and Melissa what a great experience I was having and they told me that they loved working there. It shows!
When I was all through, Dean, Melissa, and Galina helped me to my car and loaded everything for me Tetris style and wouldn’t allow me to lift a finger to help. I have never ever had such good customer service. On top of that, I was able to use a 20% off coupon and saved over $ 100 on all my purchases. I’m still glowing over my awesome experience today!

I’ve been here once before (compared to the 5 visits to Santa Clarita). They utilized their smaller size in a good way. Their selection, organization and 20% discount will outgun Target or Babies R Us any day of the week. Their service? Pretty good, but since it is a newer store, they are still building capacity.
Why the 4 stars? This location is definitely smaller than the SC store. They still have the most important things, but you have less products to compare and make the best possible choice. The only edge is that they have a maternity clothes section where SC does not. Also, their staff lacks a bit of knowledge when compared to the more seasoned staff of SC (they are still friendly).
I like that this store is upstairs to World Cost Market. I really like both stores so it’s great to have them close together. But if you are serious about getting the best possible product and experience, go to SC.

The most horrible experience one can get while being pregnant.
1^st incident: they where having mothers maternity buy 3 get one free event. When I reached the cashier. She had no clue. Called the manager ran around a bit. Then after 30 min of research and development was able to do the billing all this while a pregnant women’s standing in line for the whole time. They were just let it go with sorry about that .
2^nd incident: had to exchange the sizes of two of my top and same thing the cashier has no clue how to do it showing I need to pay $ 10. Called manager. Worst possible manager came and God k has what she told the cashier still struggle to make the change another 20 minutes gone buy called the manager again. She came and rang my other purchase and told ok now pay like I am a retard person won’t understand it’s still showing the $ 10 from exchange .
Then after almost 40 minutes with the hanky technique she finally made the exchange .
Definitely not going back to this location worst store ever.

If your looking for brands that aren’t available at other retail stores you have a good chance of finding them here. BBB had a wide selection. Worth the drive.

First time coming to this location, What great customer service… The girl in the stroller section knew her merchandise. Every corner we turned someone was there to answer my questions. They will price match stuff love it!!!

I decided to not go to this store ever again due to the terrible customer service.
We went there to return a couple items. They were purchased from our registry, I had all the receipts, and all the items were in their original packaging. So, normally, it would take 5 minutes in any other store, but not here. We spent 25 minutes for them to figure out how to look up items and how to process a refund.
Maybe because it’s a new store, nobody seems to know how to work a cash register here. They really need to do some serious training.
The second star is for one helpful lady who helped us locate items in the store.

They should get a solid five stars just for the nursing room. Cute, cozy and relaxing! Being a new mom and not yet accustomed to feeding in public, this is such a blessing. Takes the stress out of shopping for the little one! New moms would know how important this is!
I got almost everything I needed in this store (really wish they had better collection of hooded towels and play mats though). They have good competitive prices, plus coupons through mails/​emails/​mobile definitely help save $$. Btw, they accept Bed Bath and Beyond (BBB) coupons too if they are not expired (the expired ones are taken at BBB, which I didn’t know, so now I wouldn’t be thrashing those).
Store is neat, parking is easily available, and employees are friendly (at least based on what little interaction I had).
I would definitely be coming back just for the ease of shopping here (other than online of course)!

Baby store with actual employees that want to help you! They have a wide variety of everything. Every type of stroller. Every type of car seat. Every type of shampoo! You can also use your bed bath and beyond 20% coupons here only if they are not expired. They have a feeding and changing room decorated by the honest company that is too cute! It has 2 plush rocking chairs and honest wipes and hand sanitizer. It’s freaking amazing. So cozy and cutely decorated.

The staff here is SO helpful and friendly! I walked in and Gretchen noticed that I clearly had no idea where I was going. She walked me through the store and helped me get one item at a time. A trip that could have taken me 2 hours wandering around that massive place only took 5 minutes. This type of customer service is unheard of! Gretchen is a gem! This company, any company, should be extremely proud to have her on their team! I seriously can’t say enough to about her!!!
Then, checking out with Martha was delightful! She was such a pleasure to chat with and was so easy going and relaxed, even when her register wasn’t working properly.
To top it all off, they have a COMPLIMENTARY gift wrapping station! WAY above and beyond what is expected! And as I’m finishing up, here comes Gretchen to help me make the most beautiful bow ever! This shopping experience was the best/​easiest/​relaxed/​fun I’ve had in… Maybe ever!

This store is the best BBB we have been too. Super helpful, clean, and great customer service! We had a great experience with over and above help from Minal and we really appreciated her help and her work ethic and she was very good with our complicated registry exchange. Grace was also very friendly despite us not realizing it was closing time and finishing our transaction as was Minal who had to do the heavy lifting of our exchange and we appreciate both. My wife has been on bed rest so was nice of them to help me out as I am exhausted and it’s so much to handle before our babies arrive.
Also Heidi was helpful with items and Savhir helped is to our car.
This will be my «go to» BBB from now on.
There was one girl there w an attitude but we did close down the store and know that sucks but we didn’t mean too and she didn’t tarnish the good of the rest of the team who went above and beyond!
Thank you.

Pretty disappointed with this store. In comparison to the Valencia store its much smaller with less items on display. They have a decent maternity section for tops and such and I would kinda prefer they replace that with actual baby stuff. Their displays are pretty limited.
We were looking for some help with a changing table and changing pad. One person was helping us who doesn’t normally work in that area. She ended up leaving us, giving us false information and we had to have someone else help us. We ended up placing orders for the items but it took really long and was a very drawn out process with a bunch of errors on the employees end and having to re-​enter orders. TIme consuming and frustrating to say the least.
Parking was easy and the store is located on the 2^nd floor above a World Market. With lots of people going in and out of the elevator with strollers, shopping carts etc it can get tedius and frustrating waiting.
Not the best lay out and not the best with items on hand. I definitely prefer the Valencia store to this one.

Excellent customer service and very friendly staff, we went there for gift registry they were so helpful, the products they have are amazing and very affordable… we will definitely be back, thanks for such a pleasant atmosphere

This is a brand new BuyBuy Baby coming to the Fallbrook Mall. It will be located where the old DSW shoe store was and right next to Petco. This mall is slowly transforming and this store is the latest addition.
I love BuyBuy Baby because they have just about everything you could ask for in a baby store. And because they are under the Bed Bath & Beyond chain, any coupons you have will work across both stores.
Cant wait to see this store in person!