Caliber Collision

Nothing but good things to say about the Wilcox location of Caliber. They expertly fixed by car two years ago and just last week another mishap occurred where the original damage was. I took the car in this week to have it looked at and to obtain an estimate and they did a temporary fix right there on the spot without charge. That’s tremendous customer service, especially in LA where it’s not easy to get by without a car. I really appreciate the kind, courteous, and professional attitude that Caliber maintains. I highly recommend Caliber Wilcox in Hollywood.

Winton helped me last Friday and was amazing. He is very professional and friendly, and took care of me quickly. I’ve always had a great experience here and will go back.

Carlos the manager at this location is fantastic. He stood behind his work. And made sure everything was up to the standards that I required. I would recommend this place. Because of Carlos.

It was a great experience to have our car repaired by Caliber Collision. We took our car to the Caliber Santa Monica location, specialist John was very helpful, nice, patient, and very professional. The major part of the repair was done by Caliber Hollywood. Joe, who was in charge of the actual repair, was also very responsible, helpful, professional, and accommodating. The communication with them was smooth, which gave us peace of mind.
An accident is always a stressful event in life. What made us more frustrated and anxious was that we encountered a hit-​and-​run case. Nonetheless, State Farm and Caliber together brought us back to normal life. We are happy that we made a right decision to take our car to Caliber!

**Before having my car towed, I was encouraged by the shop’s good rating on Unilocal.So many 5 star reviews! Unfortunately my experience was very poor and I DO NOT RECOMMEND Caliber Collision.**
I was in a car accident on a Wednesday– I was T-​boned in an intersection. Unfortunately, I was already 99% sure my car was a goner, and every opinion I received was of the same conclusion; totaled. I had my poor car towed to Caliber Collision early on the morning of the following Friday. I spoke to their receptionist later that morning, regarding paperwork which I completed and returned within the hour. I chose Caliber Collision because they are a preferred auto shop under my insurance, Liberty Mutual. As a Liberty Mutual client, I’m entitled to priority scheduling as well as lifetime warrantied repairs/​parts. I was convinced no repairs would be made to my car, given it’s terrible condition, but I took it to this «preferred» auto shop as a precaution, and for the priority service I was told I would receive. However, the shop took more than a week and a half to finally determine my car a total loss. Absurd. Communication from the shop was non-​existent, other than my attempts at contacting them.
Finally, after a week-​and-​a-​half, I was able to get someone on the phone at which point I was told they were «almost done» and would have a better idea «tomorrow». Insane. The impression I got was that they hadn’t even examined my vehicle yet! My car had been sitting in their shop for over a week, and he couldn’t give me a single detail or any inclination of how they determined the condition of my vehicle. Very frustrating. The next day I was contact by my Liberty Mutual claim handler, informing me that the shop did indeed find my car to be a total loss, and that I would receive payment in 2 (two) days. My grievance in this situation is primarily with Caliber Collision as the delayed service and lack of communication only leads me to believe that they were taking advantage of my time and money, though the cost was covered by my insurance. I was forced to extend my rental car (not covered by my insurance) for another week and left hanging for days on end, without any word from the shop. Taking my car to Caliber Collision was a mistake as I clearly was not given any preferential, professional or timely treatment– just a waiting game. I would have gone elsewhere had it not been for the recommendation of my insurance company. In the midst of the stress and panic that comes with being involved in a car accident, one would appreciate being able to rely on the services being paid for, instead of being ignored and «held for ransom» so to speak. My experience with Caliber Collision was stressful and overall pretty darn terrible. :(

I have really mixed feelings about this place because for one, they fixed my large dent pretty well (thanks, Carlos!). If you are not going through insurance, I would NOT bring my car here. They are pretty pricey. To fix a dent on my car, they charged around $ 1800. When I was shopping around for shops, most places quoted me anywhere from $ 800-​$ 900 so that’s that. I ended up going to Caliber because my insurance State Farm pretty much gave me no option. They say its illegal for insurance companies to force a customer to take their car to a specific place, so State Farm strategically found a way to technically not force, but makes the option of choosing your own shop such a pain in the arse. So yeah, I’m still going to state that I was pretty much forced to choose from the State Farm preferred list and I chose this place because it was close to home and because of the high ratings on Unilocal.
Here are my issues:
1. First of all, the fact that this place is on State Farm’s preferred list already puts a bad taste in my mouth. I hate State Farm (worst insurance company EVER I kid you not), and the fact that State Farm wants me to go here makes me question the credibility of this place as well. Like they say, «birds of a feather flock together,» and State Farm + Caliber Collision=One bird I am really displeased with.
2. The receptionist gets the job done. You can tell she works hard and she knows what she’s doing. I can appreciate a hard working employee. What I DO NOT appreciate is her attitude. Everything I asked, rather than giving me an answer, she would jump to defensive mode. Yikes. When someone feels the need to be so defensive so quickly, it really makes me question what the hell they need to defend. If you’re doing everything the way it should be and have no internal issues, be confident in what you tell me – not defensive.
3. The location was why I chose this place on the list of body shops. It was close to my house so I thought it would be convenient. IT IS NOT! It is located pretty much in the heart of Hollywood, a block away from Sunset Blvd, so amongst all the traffic, this place is not convenient to get to.
4. Another reason why I chose this place was because of the Unilocal reviews. I must’ve been anxious to get my car fixed because I saw the high ratings and went for it. After my experience with the receptionist, I looked deeper into all the reviews because I couldn’t believe that this place was able to get such high ratings. I’m not saying that all the reviews on here are «fake» (written by employees, employees friends, or whoever they paid/​asked), but in my honest opinion, a lot of the reviews seem fake to me. If you don’t believe me, look through the reviews yourself. Yes there are a few positive ones that I believe were written by real Unilocalers, but a lot of them are written by people with 1 – 3 reviews. A little sketch to me, especially after I personally experienced this place. Also, there is a section that says «unrecommended reviews» (who knows, maybe my review will be moved to this section soon). I went out of my way to read those as well. Some are positive, but the horrible experiences some have gone through are hidden in this section so make sure you read those before deciding to choose to bring your car here.
5. I guess they have some special relationship with Hertz, and told me that they can drop off the rental for me. That’s service, right?! The one thing I really liked was this. But wait for it… I just contacted Hertz and they said «we don’t do pick ups like this. There is ususally a delivery fee but I’ll waive it for you this time.» Wait. what?! Caliber was acting like they were doing some complimentary service for me by dropping it off, but damn I was about to get charged for it since Hertz has to pick it up themselves?! It just gets worse and worse, doesn’t it? I couldn’t get mad at the Hertz lady because it was Caliber who should’ve informed me of this. But Caliber did not inform me of the fees Hertz charges to pick up because they never told me Hertz was picking it up, but rather that they would be dropping it off. When I called this morning to ask Caliber if they dropped it off, the receptionist said, «we don’t drop it off. They pick it up and I mentioned this to you yesterday.» LOL SERIOUSLY!!! She had to tell me she mentioned it before I could tell her NO SHE DID NOT. I didn’t want to argue with her about this because it’s really not a big deal. Whether they pick it up or they drop it off, I don’t care as long as the rental is returned. But that’s one example of the receptionists defensiveness and a little glimpse into the dishonesty of this place.
Overall, I never had a feeling like this when taking my car into a shop. It was a weird shady intuition feeling I got from this place which is probably why I just really cannot bring myself to higher their ratings, even if they did fix my car properly (well, properly for now. We’ll see how it goes).

WOW! I had a rattle in my roof for years, I walked in not knowing what to say because it was kind of a strange problem. Paul Joseph this cool skater guy reached his hand under the lining and pulled out 2 Loose bolts that were rattling around up there forever! OMG! i was so grateful! he had to use a magnet to get one of them out, but he totally changed my life not having to hear that stupid Rattle all the time! wish i’d gone in there 4 years ago! THANK YOU PAUL! He’s the one in the Thrasher Jacket

Had a very positive experience with this place. They were pleasant, efficient, accommodating, and did really good work. My case worker, Angel, was in frequent communication throughout the time that my car was with them. They were thorough and convenient.

I went to Caliber Collision on the recommendation of my insurance company. I was involved in a two car accident; the only real damage to my driver’s side passenger door. After a 10-​minute examination of my car (which was parked on the side of the road, not lifted or anything), the mechanic came in smiling and shaking his head. He told me it was «serious» and they’d have to replace both doors on that side as well as the center support. Listen… the driver’s door was dented slightly, but did *not* need to be replaced, as it closes, locks, the windows work, everything. The center support was, as well, dented towards the bottom but otherwise not in need of a complete replacement, as I found out when I consulted another mechanic.
It took them 3 weeks to get the estimate to my insurance company, and when I finally received it I was floored. Not only did they estimate both doors and the support (which were fair), they also threw in a tire and bumper (neither of which were at all affected by the accident), and part of the windshield (not affected or cracked at all), as well shocks, struts, and supports — things you need to actually look under/​into the car to examine. In the three weeks (three weeks!!) since I’d gone to them, I visited another mechanic, who told me that the front door and support could be replaced, but the support could also be bolstered. He made no mention of tires, bumpers, or the windshield, and placed the doors at around $ 500 – 800 apiece. The bill from Caliber? Just under $ 2800. Absolutely dreadful. Never again.

I am a very picky customer and they have amazing service

This place is a job. Don’t have them even look at your car let alone work on it.

Caliber Collision has outstanding customer service and I highly recommend them! Today I drove up to Caliber Collision without an appointment hoping to get an estimate on buffing out a scratch in my passenger door. I was surprised when Tom the service provider brought out his detailer, Nacho (Ignacio), to take a look at my scratch right away. Nacho took the scratch out including others they found on my car free of charge within 5 minutes. I insisted on paying but they refused since it was their pleasure to help their customers, so I promised to spread the good word with a Unilocal review.

Today I am back with the same dang-​on-​it problem!!! Edgar is helping me, he’s just as nice as Bob. Let’s see if he’ll get these minor scratches out also. lol. Good people here. Including the front desk.

The staff here were very welcoming. Mayra and Marcy at the front desk are friendly, knowledgeable, and professional! Taking calls, dealing with customers coming in, offering them bottled water, and delicious popped Popcorn (Mayra makes the best! :) They are a true duet of a team. My husband and I really appreciated that they made us feel comfortable. Paul, Angel, JR, Edgar, & Paco were friendly as well. :) pamelahill net

This Caliber Collision Center is phenomenal. Hands down the best. I’ve used them this year on three separate occasions and each time they’ve done outstanding work with outstanding customer service.
Myra who answers the phone, is always so kind and eager to get you the answer you need. Very polite and pleasant over the phone.
Bob is super friendly and makes sure that you’re taken care of in the time they quote you. He even had the shop cover the cost of my rental car for the additional day they needed my car.
Edgar was super awesome this week and actually drove my car down to my office in downtown and took the rental back to Enterprise, so I could have my car back and so I wouldn’t be charged another day for having the rental… I was so grateful and appreciative of the above and beyond customer service.
Thank you all so much!!!

Just wanted to revise it to say that I had Edgar as the point person who gave me all the information and helped me through the process, as dramatic as that sounds it’s totally true. He and Carlos also pointed out things about my tires and engine that were potential dangers. It wasn’t about making me pay more but it was about my sidewall damage to my tires, which I knew, but it shows they care about their quality and your safety! Whaaaaaaaaaaaaa??? So yeah, great service, great people.

I was treated very well. Carlos was like my personal accident concierge. He just took care of everything. He was super kind, listened to my concerns, returned my rental car even. My car was repaired quickly and looks perfect. Looks absolutely beautiful.
Never had a stressful business situation handled so kindly. Thanks, Carlos and Caliber.

I got in a minor accident and the other party’s insurance covered the repair costs. Caliber Collision took care of communicating with the insurance company so all I had to do was drop off my car and pick it up.
Caliber originally quoted me that the repairs would take 2 weeks but they wound up finishing in 4 days. They also called me 3 times with updates on my car’s progress.
I was stunned to see my car when I picked it up. They did not replace anything except the rear light. If I hadn’t known, I would’ve thought they replaced the entire bumper and side panel because they looked so perfect and like new. I nearly decided to just leave my car there with a list of other things for them to fix that have been bugging me, but alas, I need to save some money for those fixes first. Instead, I drove away convinced they are magicians.
This all happened about a month ago and my car is still great, but even if it weren’t, they guarantee their work for life.
My car is black so the photos don’t do the situation justice, not showing how truly awful my car looked from the accident and not showing how absolutely perfect it looked post-​repair. The job done by Caliber Collision truly astonished me. If you only remember one thing from this review, remember this — MAGICIANS. I swear they must be magicians.

Fantastic place. Received the most accurate and reassuring updates about my car (I was struck at an intersection) and it was repaired faster than I thought it would be! And this place is PACKED with cars, awesome! My car felt amazing when I picked it up, it felt like new again. Also, angel helped me put on my windshield wipers which was not part of my service. I just simply asked if he knew how to take them off, and he offered to put them on for me. I had to come back, my luck, a week later because some idiot hit my side view mirror. I came in on a Friday and was told my mirror would be in on Tuesday. Of course, it was a day early and they got me in and fixed it quickly! Not only that, but Angel did the most beautiful duct tape job on the mirror so I could last through the weekend and not have the mirror hanging on the side. GO HERE!!! THEY ARE AMAZING!

So I woke up after parking my defenseless little Fiat on the street the night before, only to discover several key scratches on the passenger door the next morning. My poor car! These scratches were long, extending in length from the sideview mirror to the back bumper. Animal cruelty is one thing, but cars have feelings too damn it (well at least their owners anyways)! Nope, this wasn’t something I could just buff out. I needed to give my car some major TLC, pronto. Luckily, Caliber Collision was only a block away and judging from the stellar reviews on Unilocal,this was the place to go.
The waiting area was a little cramped for comfort, but there was a water cooler, some sweets and magazines to help ease the pain. As far as the garage itself, everyone looked busy and that’s what customers like to see in a place of business. Carlos was particularly a great help and even printed out a couple of pricing comparisons depending on how I wanted to go about this. He has a very good attitude and makes customers feel at ease.
I chose to pay out of pocket in hopes of keeping my insurance premium down and Caliber Collision was still able to give me a discount through USAA for simply being a member with them. For this, I was eternally thankful. It definitely saved me a couple hundys, leaving the total cost in the $ 750 range. Payment was simple. Caliber accepts cash and major credit cards (MasterCard and Visa).
My car was only in the shop for 3 days and a mechanic dropped it off in front of my place as scheduled. I inspected it and signed off on the papers, elated by the flawless work. My car looked good as new! I admit I was confused when I turned on the car and saw the Check Engine light appear. I asked Carlos what the deal was and he anticipated that the indicator would disappear the next day (which it did). Recalibration perhaps? Anyways, the only suggestion I have is that Caliber update/​debug their text notification system to keep their customers in the loop. Oddly, I kept receiving text messages while my car was in the shop telling me the repair would take longer than expected. However, when I spoke to Carlos on the phone he assured me that was not at all the case.
My experience with Caliber Collision was a good one and I’ll certainly be bringing my car in here again (but hopefully that won’t be for a while). Thanks Caliber!