California Credit Union

Horrible customer service, especially waiting in line takes a while and even to try to open an account. The only good thing is that there’s parking available.

Parking: Yes and plenty.
Friendly staff: Yes, always.
Service: Good to great. Most of the time, there are just two teller and it is difficult to conclude when they will be busy or not.

Bella assisted me with a smile and went out of her way to get my accounts reactived after two years of not using them. Thanks Bella.
So my accounts were not being used since I do bank at a regular bank and I was being paying fees for each month because I was not active, my fault.
So decided to stop by and see if I could deposit a check.
Bella said hi and she was very helpful, seems all tellers and manager were helpful, place was full for a Friday, well payday for most of us.
After thirty minutes I had my new ATM card in hand and was happy.
Plenty of private and street parking. Make sure to follow the signs since there is a school nearby and some streets have limited access.
ATM is only located inside bank and only open during business hours.

I have been banking with ccu for about a couple years now. They are so helpful i would recommend seeing Nelson or Brendon they are the go to people you wanna see!

I love CCU. The service is wonderful (Beatriz and Eugene are both great), and they have helped me get TWO super low interest rate auto loans. They always have very useful, practical advice, as well. This is not a bank that is actively trying to screw over its customers, like all of the big guys. I was initially worried about finding ATMs around the city, but since they belong to the Co-​op network, it’s been no trouble at all. They were also very patient and helpful when my ATM card was compromised, and helped me get a new card very quickly. Would highly recommend banking here!

Eugene at CCU was super helpful! He refinanced my car and saved me 7 PERCENT!!! He also helped me payoff my high interest credit cards. He was incredibly friendly, courteous, and knowledgeable. From now on I am running all of my financial decisions through Eugene at California Credit Union!

This review is specifically for Eugene Steinberg, a Financial Services Rep. at this branch, who worked with me to secure a great auto loan. Eugene so helpful, informative, patient, and worked hard to reassure me throughout the process. I’m so lucky to be a member of this great credit union!

This specific review is for Roxana Sapera (Roxy). She has made my experience as a CCU member a great one. I recently took out an Auto Loan with CCU and Roxy took great care of me. Overall, great service!

I moved here from Oregon and always banked with a credit union there. I’m so happy I found CCU now that I’m in California! Everything has been great here and their phone app works great for check deposits, etc.
I recently came in for an auto loan and worked with Eugene who is awesome and very trustworthy. I got my loan approved and the exact car I wanted within 5 days which was a total surprise. He’s great and really knows his stuff! I highly recommend them for a pain free car buying experience!

Worst customer service. Almost made me want to close my account and go to another bank.

California Credit Union has been SO good to me. I switched my bank accounts over to them a few years back when Chase started nickel-​and-​diming me on my supposed «free» accounts that they acquired from Washington Mutual.
This bank doesn’t charge you for hardly anything, and if you do get an overdraft fee, they won’t excessively charge you… I’ve even called on a couple of them, and they gladly waived the fee with my explanation of the situation. I’ve NEVER had any other bank grant me that!
I recently went in to make a deposit, and the friendly clerk asked me if I’d be interested in a low APR credit card. Now that I’m (slowly) paying off my credit card debt, I surely was and took them up on the offer to apply. I was approved and found out that I’d save almost 50% in my interest fees… and wait, it gets better… CCU emailed me with an offer on this new line of credit – I could qualify for a 0% interest on any balance transfers, for 18 months! Since I opened this line of credit with the intention of transferring my credit card debt, this was a godsend.
They are helping me pay off my debt and saving me thousands of dollars in interest this year! I am so pleased and grateful that I can finally throw off the shackles of debt with the help of CCU. I recommend them to everyone I know. this is a bank that actually HELPS you! Ditch your shady, thieving, big bank and come here. Thanks, CCU!

This review is regarding the Auto Expert Broker service.
A car salesman by another name (concierge service) is still a car salesman. Tommy Archuleta and the folks at Atto Expert appear to be more interested in getting cars out the door, and hooking up their friends than working hard for the client.
I went with the Auto Expert service on the suggestion of the branch employee of California Credit Union who arranged my car loan. Shortly thereafter I met with Tommy Archuleta of Auto Expert about the car I wanted, the car I had to sell, and the timeframe I was working in. Tommy told me that through his network of dealers he could get me a car I wanted and get it below sticker. He also arranged to have two brokers bid on my current car. I walked away feeling like I was in good hands, but in no time I was left high and dry by Tommy to sort out the details of a poorly negotiated deal. In the end I paid more for the car than the advertised price, the paperwork for the car I sold was lost, and every time I brought up my concerns to Tommy and eventually Kara at Auto Expert they made excuses why it was someone else’s fault. regret using this service and know I would have negotiated a better deal on my own. Below are issues I had with Auto Expert. In the case you go with this service I hope this review helps you ask the right questions and demand proper customer service.
I wanted tinted windows. Tommy told me not to worry he had people who do it. My only concern was that it match the factory tint. He assured me it would. The day the guy arrived to do the windows he assured me it would. It doesn’t. I paid $ 180.00. Had I negotiated the deal on my own I would have asked the dealer to include window tinting.
Auto Expert lost the title of the car I sold and for two weeks I received phone calls from the new owner asking me where it was. I even received a ticket in the mail for a toll road violation after I sold the car.
Tommy wasn’t able to negotiate the price of the car below sticker. I was pressed to buy a car because I had approximately ten days on the offers for my old car. When I went to finance the car through California Credit Union I had to pay an additional two hundred and sixty dollars due to the fact the car did not appraise at value financed. In reality the car cost more than the sticker price. I brought this up to Tommy and he said he would speak with the branch employee. He never did.
One of the most telling slips is when I should have walked away from the deal. The day I went to see the car on the lo the Fleet dealer at Toyota of Hollywood (one of Tommy’s dealerships) told me thanks to Tommy he was going a nice vacation to the same resort Tommy likes to vacation at. Enough said.
I received a bill for my title and license in the mail. I thought the title and license was part of the original financing. I asked Tommy about on a Friday via phone and he thought the same thing. He told me he would call me by the end of the day. I had to call him the following Tuesday. A quick look at the paperwork and the title was not financed like Tommy thought. I guess Tommy is new to the job. Again he made excuses why he did not know this and blamed the dealership.
When I received the car there were no floor mats and it was not detailed. There were literally bugers on the steering wheel when I picked it up from Tommy. Again on my own I would have negotiated this as part of the deal. And I am surprised Tommy does not demand the cars are delivered detailed. I made two extra trips to the dealership to pick up the mats and have the car detailed.
Finally fed up with Tommy I called the main headquarters and spoke with Kara Morbeck (sp?) and after going back and forth with her she offered to send me gas cards to make up for the time and money spent going to and from the dealership to correct Tommy’s mistakes. I asked when I should expect these gas cards and she said 7 – 10 business days. The next day Tommy finally called to apologize, but he still kept blaming everyone else for the mistakes. He told me to call, text, or email him if there was anything he could do for me. It has been over two weeks and I still have not received the gas cards. I called Kara Kara and left a message. I texted Tommy. Neither returned my calls.
At the end of the day proper customer service and professional bedside manners from Tommy and Kara at Auto Expert would have gone a long way to smoothing out the rough spots of this transaction. However their unkept promises and lack of follow through left me completely unimpressed.

This particular branch is hardly ever busy but sometimes the customer service sucks. I went in once to chance my pin, and there was only one guy working and he asked another gal for her help, and her response was «I guess?». I would have complained to a manager, but I was on my break from work so I didn’t really have time. Sometimes they don’t ask for an ID and that really freaks me out, luckily I have direct deposit so I don’t have to come in to any of their branches anymore.

I joined several months ago, moved from Wells Fargo. The reason I joined was to support credit unions. I have excellent credit & make 100k/​yr — seemed to me that any financial institution would be glad to have me.
I reeeeeealy wanted to like them, especially after the huge pain in the ass of moving my accounts, switching all my auto pay bills, etc.
It was just one thing after another, i won’t go into all the details, but I am upset enough to go through all the trouble of moving my accounts again. I never felt like they tried to accomodate me, or cared about me, even though I was really doing them a favor by joining.
I am switching to Lockheed credit union — hopefully will have a better experience.

I came here to deposit some cash and the short line moved quickly and the staff was nice. This place is huge and i would probably come here if i were looking to sit down with a rep (more reps than other places).
Im giving this place a 4 because they seriously need an outdoor ATM. WTH. other than that small annoyance i recommend you check this place out.

I switched from Bank of America to here two months ago. It’s in Echo Park.
So far everyone seems incredibly nice and polite. The lines are short. It doesn’t feel corporate but very old time neighborhood and friendly. Unlike the Echo Park Bank of America, they also have parking.
This credit union was started by teachers and their on-​line services are way better than Bank of America. They have a feature that helps with your taxes and organizes all your outside the credit union bills into one place so you can see your monthly budgets. Not only that, this credit union did not help destroy America and our economy while paying no taxes like Bank of America.
And, just as importantly… the security guard has the coolest curly 1890’s mustache. That mustache makes me feel safe from bank robbers!