Cartridge World

You MUST CALL before you go here. You simply must.
This is in an area of Wilshire that is completely torn up from the Purple Line expansion and parking or even driving in the area is difficult.
And this place does NOT — repeat DOES NOT refill cartridges. It works on what it calls the «exchange program». I still don’t know what the hell that means but if they don’t have one of your cartridges in stock, you’re SOL. Don’t go there (as I did) hoping for someone to refill your cartridges. They don’t do that. And DON’T GO unless you call to see if they have your cartridge in stock. Otherwise, you’re wasting a trip in a patience-​testing neighborhood.

Cartridge World is a great way to save money on ink refills especially on older printers. The owners of this store went out of their way and delivered my ink to me simply because my order was one day late. Great customer service and very friendly people. I would highly recommend them!

Cartridge World has good products that I have used for several years now. I have never had a problem with any of the cartridges. The prices are truly about 50% off from the retail chains that really charge crazy prices. If you want a good product for 50% off then this is the place to go. You can tell them Attorney Ron said hello and referred you. That should get you an additional $ 10 off maybe. If it does not work contact me and I will tell them to do it.

I just had a terrible experience here. We live in the neighborhood and a while back my husband bought several ink cartridges here. Initially we were quite happy with the quality of the ink, although it definitely felt like it ran out faster than official HP ink. Granted, it’s been 6 months or so since it was bought, but today I ran out of colored ink and put in the cartridge… didn’t work! My printer kept printing test pages but only the black worked. I grabbed all the packaging and a test page and walked over to the store. What did I get? A lot of wasted time and nothing to show for it (except a long and unnecessary education about the shelf life of ink). We often buy ink cartridges several at a time (from Office Depot or Staples) and they work even after a year. This guy gave me a very long lecture about how I should read the manual and that ink will dry up within 3 months and that I shouldn’t buy ink if I won’t use it within a month… are you kidding me?!? He t hen proceeded to show me how to unblock the holes if it starts to dry up. Then he pulls out a scale and weighs it… 29 = empty, 38 = full… mine was 29.9. He declares it almost empty but because it has dried up. Is it at all possible that I got a dud that was never refilled? Who knows. After a very long visit I asked him what I needed to do to get their 100% warrantee and exchange the bad cartridge for a good one. He said he could sell me a new one because this one is expired (no expiration date anywhere on the packaging by the way). I turned and left, leaving the expired ink on the counter. I will NEVER go back and I suggest everyone else stay away. (I did notice that other Cartridge World locations have 4 — 5 stars on Unilocal… it speaks volumes that this one has 2 ½!)
Update: I went directly to Office Depot and asked an employee about the shelf life of ink… he said for an unopened package that it is about 3 years and that all their ink has an expiration date on the package. I bought what I needed and sure enough there was an expiration date for about a year and a half from now (I guess it sat in warehouse for a while first). I feel even more justified in writing this review… the guy at Cartridge World totally lied to me and made me feel like it was my fault the ink didn’t work. I guess you get what you pay for (or in this case, I didn’t get what I paid for).

Worse service on Earth. Crazy rude owner. refused to credit me for prior ink I bought, all I asked is a replacement and I got screamed at like I was trying
To rob him, Although I gave his employee the ink and had to pay $ 4 for parking I just Chose to walk away.

run from this business! defective cartridges will destroy your printer! the owner is a scam artist! posted in their lobby is a sign saying they guarantee their cartridges won’t damage your printer. their defective ink (green ink inside a yellow cartridge) destroyed our printer. when we took it in, omar, said our printer was junk and told us to get out. he is a crook and charlatan! do not risk destroying your printer on their garbage product!

Needed some ink for my printer was confused didn’t know anything, happily an employe named Alysson was there helped me find everything I needed, smart kid, very wise, best place to go for some ink and printers

I called ahead, they said they had what I needed. When I showed up, no one was at the desk. I rang the bell. Nothing. Finally, a guy showed up sipping on a smoothie. It would be a half hour for him to make the cartridge but he said he could have it delivered. I left my address and phone number. I asked if I should pay. He said I could pay when it was delivered.
Over a half hour later, I got a call. Did I have an account? No. How did I intend to pay? No, I had to pay with cash or check or create an account for credit card. Or, y’know, I could have just paid at the counter when I asked if I should. I was angry and when I said so, the guy on the other end announced that I should talk to his boss and he didn’t want to do business with me. Then he hung up. I had to call back repeatedly to even get him to answer. I also tried calling their corporate headquarters but only got voicemail.
My first experience with Cartridge World was great. This was a disaster. I won’t be doing business with them again and I encourage you not to either.
UPDATE: It seems someone from Cartridge World is making the rounds to respond to negative reviews – a YEAR after the original review was posted.
They made no attempts to contact me through my email or on my cell (neither of which has changed) and there was no «mistake.» When my printer cartridge finally did show up (hours after I’d originally visited the store and after much hassle), I’d been given a discount. I appreciate that but it didn’t offset the inconvenience or the thoroughly unprofessional behavior of this franchise’s employees.
To be frank, I never would have revisited this old review if it hadn’t been for «Omar“‘s dismissive and ridiculous response. It looks like terrible reviews of this business are proliferating and I’m not really surprised.

Wrong cartridges.

If you have never been to this place, I suggest you reanalyze your life. Their sandwiches are bomb, coffee is out of this world and the service makes me feel like one of those 8^th cousins of a Saudi prince.
I highly recommend the Philly Cheese Steak (with extra cheese of course). My mom told me to stop eating here so much, but it’s not my fault she packs crap lunches. She doesn’t even cut the crust off my sandwiches anymore. She’s gotten so lazy, this is why dad left.

Over the phone, English was a bit of a problem. And they are on Wilshire at LaJolla NOT LaBrea. When I made it into the store and I asked about it, the clerk said people don’t really know La Brea. Well, um, you’re a heckuva lot closer to Fairfax, and if fact, La Jolla is pretty well known.
I came to recycle a toner cartridge. It’s a name brand so I actually got a whopping $ 2 for it. I’m sure if I had an office around here, this would be a place I’d go in a pinch for new toner. I guess I’m not the target demo. But, hey, they’re here. Cartridge World is an option.
Street parking is no picnic either. You must park on the North side of Wilshire and then cross.

Had a bad time here. We ended up returning all of the ink we bought, cause half of the cartridges did not work on our printer. And when we brought it back… they said… yeah… that happens. ummmm, that SHOULDN’T happen. When you create & sell a product, it should work.
The staff is nice. The owner really likes to talk. Almost too much. Was not a good experience. We won’t be going back. Disappointed… mainly because the ones we went to in NYC were always really reliable.

Actually couldn’t be happier with this place. Found them on Google, looked like they had a big selection and good prices. It’s nothing BUT ink cartridges, so I didn’t have to find a Staples guy who knew what he was talking about…
Popped in to the garage (free parking), down the elevator and around the corner, into the tiny little shop. I think I was in and out in under five minutes. 10% off because I did 4+ at a time… another 10% off because I’m a college faculty member. Ended up being about $ 35 for 5 cartridges. Totally cheaper than I thought it would be. Came home, popped them in, and I’m good to go.
This will be the only place I go from now on.