CB2

Not sure how everyone hasn’t given this place 5 stars.
How much better does it get really?
I live down the street, so obviously having this store so close is a real plus. Location aside,
I walk through this store with my heart fluttering because the design of everything in it is just impeccable. I want everythingggg and I feel like I get anxious leaving without buying it all.
From pillows, to dining sets, desks, rugs, vases and pots, mirrors, duvets– it’s just perfect.
The staff is always nice, helpful, and chatty.
They have amazing sales. Also, floor sample sales where you can get items that were briefly used as models for an extremely discounted price.
Sometimes its nice to just walk around and get inspired in there.
It’s in a great shopping center with Trader Joes, Veggie Grill, Crunch gym and Sunset Sundance movie theater.

5 stars for Victor! He helped my sister order the Chamber Desk. Unfortunately it’s $ 99 for delivery and they don’t set it up for you (hence no surcharge). I wanted to purchase the Smart Marble Top C Table. Every piece of marble is unique, so I asked Victor if I could choose which table I wanted from the stockroom. Associates are only allowed to open up to two boxes for customers to see. Never buy a marble item without opening it because you never know what you’ll get! Victor gladly brought up two boxes and didn’t seem bothered at all when we ended up not purchasing either table. I know that sounds obnoxious, but if you’ve ever been in a slab yard with cranes puling up slabs of granite/​marble for you to choose… then you would be picky too! There’s a reason why the floor model table looks significantly better than the ones on sale… and you can’t even purchase it –_​-​.
**Don’t be a yuppie that buys anything that’s marble. Ask to have the boxes opened and examine it first!

We bought most of the stuff for our house here. Obviously this is a chain, but we love the service at this store. Everyone is very friendly, knowledgable and helpful. If you want the best service ever, talk to Julie! We adore her!

I love shopping in this furniture store! As I move along in life, I am slowly upgrading all my furniture to CB2. This store isn’t huge (which is kind of great) but packs a punch. Great windows that display everything very nicely. Also lots of parking in the parking garage under the store.

Love the parking garage right under the store, super convenient and you have two hours to shop to validate your ticket, or pay 24.99 for parking. Customer service is good enough to want to make this my home store. HOWEVER, if you have a complaint about an item you bought, don’t waste your time on a regular associate they will make up some bullshit like they just sold the last item in stock, they’re out of stock, the item is supposed to «look weathered and used and antique“because they’re too lazy to verify anything. So, the two times I have had to return an item because it came broken or defective, I had to build up my «bitch face» so the staff don’t sass me and give me some bullshit story to not properly help me. But when a manger steps into the situation, I end up leaving super satisfied. Wish their floor associates weren’t so lazy. But overall, I’m cool with this place, I go back all the time, so can’t be THAT bad.

I’m not an avid reviewer on Unilocal,but my experience at this particular store warranted a review.
I use to live in NYC and frequented the CB2 in Soho. There, the staff was helpful and the attitude was on par with most furniture stores. Basically, good service. This store however, is just bad. Bad service with disinterested sales people.
I had initially bought several pieces of furniture here with a disinterested flat toned sales woman (not very inviting, but whatever, I wanted furniture for my new apt). I asked about a discount and she said that there was a new movers discount that I could apply for but would have to wait a week or two to see if I was eligible for it. So I waited. And never heard from anyone. I called the store and they told me to wait longer. Finally after a month and a week of waiting, I went back into the store and asked about the discount. The person that I approached was very dry and uninviting like the first saleswoman I worked with, and he told me it might’ve gotten lost at corporate etc etc and the only way is for me to apply again. I asked if there was anyone else I could speak to about this, maybe a phone number to call, but he said he was the only one that could handle it. I reluctantly filled out the information yet again and he told me I’d hear back in a week. Now, I do want to take the time to say that I was a little snippy during this conversation because the tone the salesman was using was very unfriendly. I left the store with a smile and a thank you, just to make sure that he was aware that his help was appreciated.
A week goes by, and I hear nothing. I call the store and ask for the staff member I had spoken to and he told me that he sent the e-​mail. I asked him what e-​mail he sent it to and he told me that he sent it to the e-​mail I wrote on the paper. He said, «YOU wrote [e-​mail with one wrong digit].» And I told him that’s impossible because I have had this e-​mail name in one form or another for fifteen years. I had also double checked what I had written the day I went in and had to reapply for the discount because it was annoying to have to do it again. He basically tried to blame me for his mistake and that is unacceptable. A simple «It seems that I sent it to the incorrect e-​mail» would have been sufficient but he felt the need to be defensive in his tone and word usage.
He then informed me that the furniture that I’m waiting on will be delivered mid-​April even though it was supposed to be early April. I was not informed of this time change until I asked.
Basically, all the issues I’ve had so far with this store had to do with it’s sales staff. The furniture is fine. You get what you pay for. I just do not appreciate bad sales people because IT IS NOT HARD TO BE NICE. Especially when working retail. I can say this because I’ve worked several retail jobs when I was younger and have dealt with customers with problems and always tried to resolve and help with a smile. Bottom line, the main draw for a store is the product but the staff creates the experience. If you can’t create a good experience for your customers, have fun trying to sell your product.
I would suggest driving out to Santa Monica if you’re dying to see CB2 furniture or just order it online.

Great products but the call center and delivery system are terrible. LOW END. Schedule a date two weeks in advance and then assign me a two hour window the day before? No changes! No customer input! If the window doesn’t work, they schedule another date two weeks out. And if that doesn’t work? Tough cookies. Is this a North Korean furniture store? I cancelled my order and bought from Blu Dot.

This review is specifically for Jean. So rude, not helpful. We called ahead before we drove 45 mins to the store to make sure that they had the specific piece we wanted. They ensured that they had 2 in stock.
When we got there, Jean let us know they had none in stock and had so much attitude and acted like she didn’t believe us that we had literally just called.
Not helpful, not apologetic– actually just so bitchy!!! No concept of customer service at all. I’m really in shock and now our day is wasted. Going to give our business to somewhere else.

No one in the store but one other customer and a ton of employees who don’t want to work. I’ve been here for a while and not one of the employees has offered their assistance. They’re just standing around talking to each other (see photo). One star for customer service, and also for overpriced Ikea furniture.

Fun place to look through. Good for some knick knacks, perhaps a small desk or rug. I’m surprised anyone would actually consider furnishing there living room here because the quality is no better than Ikea and the prices are higher. In fact, I don’t know anyone who has furnished there home from CB2. Sorry to all the Unilocalers before me who refer to the ‘high quality’ or ‘amazing design’ but if you are day over 19 years old you really need to get out more!

Indont

The location of this CB2 is very handy… nice to stop in and browse when waiting for your movie to start! Chances are, you will find SOMETHING that catches your eye… I always do. Nice and fairly priced household items… Not bad. The service here is super friendly. Give it a try, parking can be tough, but it is worth it.

I used to be obsessed with the «keep calm and carry on» movement. CB2 had an orange rug with the saying on it. When I called through the catalog, they were sold out, but they asked for my address and discovered that the last two of the rugs left in the country were somewhere in n. Cali and here at the WeHo store. They put the rug on hold for me and I picked it up and purchased it on site.
I was impressed that they turned the store into a furniture place. It used to be Virgin music. But I was a little disappointed in the quality of the rest of the stuff they were selling: It’s like the Urban Outfitters /​Anthrpology of modern furnishings (overrated but with excellent branding).

CB2 is a cheap Crate & Barrel with a lazily designy aesthetic. The wares are cheap, flimsy but affordable, and the place is pretty fun to browse. If I were a college student looking to jazz up my dorm room, I’d be all over this place.
I went to look for a couple mason jar-​type receptacles after a movie at the Sunset 5, and CB2 didn’t have anything that fit the bill. I guess it’s going more for W Hotel than hipster wedding. I did go home with a cover for tissue boxes in the shape of a house. It’s white plastic and kind of tacky, but it cost $ 2 and looks nicer than whatever floral shit Kleenex prints on their boxes.
I won’t be making a habit of visiting this place, because it feels a bit like Ikea minus the useful stuff, at least in function. Still, fun place to walk through, and probably good for disposable décor.

This is a pretty great furniture store. They have very new and innovative, sort of modern minimalistic type furniture. For the great variety and a lot of options of the regular Craindale products. They can be slightly expensive but they do have a sale about every three months and there are some things that are more affordable there than others. This particular location is on the corner of Sunset and Crescent Heights right near the movie theaters and other places to eat so I love stopping by and wandering through.
Honestly one of my favorite things are there hourglasses or half hour classes, which my office in Homer personally filled with throughout. And they have other kind a cute awkward knickknack and small home accessories sort of products that I kind of a sucker for so if you like that stuff check it out. Enjoy!
I only give this place for stars instead of five stars because they rarely ever update the inventory and while they have 10 people always working there it is kind of hard to get somebody to help you.

CB2 has some cute stuff and the prices seem reasonable. I like to browse this store b/​c I am always at Veggie Grill but I haven’t really bought much from here.

I enjoy browsing through here after going to the nearby gym. They certainly have some affordable things for a dining room or preparing a party: I bought a very cool drink dispenser there. Furniture and rugs are also pretty cool as well. You can se everything they have at their website, which I look at occasionally.
I am giving this place a low score because of the lack of customer service. You would imagine that store reps would have some good ways to encourage people to pick up a few cool things — engage them in conversation, share their favorite items, or simply be friendly.
But I’ve never seen a group of sales staff more infected with «I don’t give a crap» aloofness than the ones in the West Hollywood CB2.
An example: I came in one time to purchase a $ 700 rug to be delivered to my place in Palm Springs.
I asked about delivery times. The reply?
Sales Rep: «We don’t really go out to Palm Springs very often.»
Me: «Oh, well how often do you deliver to Palm Springs?»
Sales Rep: «I’m not sure. I’d have to check.»
(5 – 10 seconds of silence…)
Me: «Do you mind doing that? I’d love to know when things could be delivered.»
Sales Rep: «Hold on — (reads of three dates during the middle of the week, when I’m not out in PS).
Me: «Is there a way for a delivery to come on a weekend? «
Sales Rep: «I don’t think so…»
(more silence)
Me: «Hm. I guess I will just have to purchase this rug from another business then.»
Sales Rep: «Yeah, I guess you will.»
He may have been totally correct but the total lack of interest in helping me made it difficult to know whether he was just apathetic, unaware, or intentionally trying to shut me out of the store.
It’s a shame because there is some really cool stuff in the store.

I went in to browse, not to buy. Last time I went was a few yrs ago. The staff is very friendly and offered assistance. I like a modern aesthetic, so many of the products are right up my alley. Prices seemed a tad bit high but overall reasonable.
The store is located in the same shopping area as Trader Joe’s, Starbucks, and Sundance Cinemas and is conveniently within walking distance to several eateries.

This is the worst product that I’ve ever purchased in a long time (Online).
I bought two dinner plates from the collection called Cuatro.
The surface of the porcelain is uneven. There were small spiky dots on the plate. The plates are unstable because it has a bowl shape instead of being flat.
The unsteady plate will spin like a Yoyo if you give it a push.
The scale of their products looks totally different than the actual size.
I will keep the products, because the shipping fee to return costs more than the products.
Lesson learned, do not purchase a plate that’s cheaper than a cup of cappuccino.

hmm. I’m still not really convinced of this place — why? — There’s not too much furniture and choices for pieces. Everything is very standard and can be used in different parts of the room (i.e. Everything is looking pretty uniform, rather than kitschy). And I’m not sure if it’s the designers or the workers who are doing the displays. If you’re displaying a pillow on a bed set, don’t use the same one on a living room set. It just makes it super redundant.
Granted it’s in the heart of West Hollywood and there’s plenty of food traffic… I’m just not convinced to buy a bunch of your knick-​knacks. :P I just love coming in here and perusing. especially when I can afford the items.
They do, have fantastic sales on items that may have been on your want list and everything. Their customer service is awesome. I had a few people ask if I needed help or had any questions. They’re pretty handy with information.