Chase Bank

A pain to get to and a worse pain to try to park at.
No clearly marked signs for parking; whatever you do, do not make it easy for your clients to find parking.

Right in the center of LITTLE TOKYO… the customer service is on point you and get in and right out because there fast and speedy… parking is a little iffee but you can park in the yellow run right in and be out before the parking police show up!

I am writing this review only to praise the amazing service offered at this branch by Mr. Omar Sanchez! He did an amazing jib helping me set up a student checking account. He is such an amazing guy, he helped me locate a perfect grocery store in his lunch break (i was just 2 days into LA and had plaster on my right foot). He goes above and beyond to help me out. he is the perfect guy to help amd guide you!!! He and his branch is highly recommended!!!

My first question is, what the fuck is going on here? There are no counters and no directions as to how to navigate this closet of a location. I feel so awkward and uncomfortable even standing here in this small space where the workers are rude and unhelpful. Apparently I entered through the exit door (which isn’t marked to begin with) and this tall guy that works here laughed at me saying «you’ve never been here before?» as if I’m stupid. Then he proceeded to be snarky with me. I was honestly just confused as to where I should be standing/​going/​etc and instead of helping me, he made fun of me and was a complete jerk. What???
There are multiple people standing around with ONE person at their desk seeing people. Where are all of the staff? Why is there only one worker when there’s at least 15 – 20 people in here? And what is this weird setup where they have to go into another room to process your transaction?
Sketchy and unprofessional is the bottom line here.
Update: they just took 2 people ahead of me while some other customers and myself have been sitting here waiting before them. Time for me to leave!

I guess I’m old school… I like people. I don’t like machines and an empty bank with no service. 10 people waiting, no tellers as they want you to «bank» using the machines. Your Atm card is supposed to be linked to everything … Has anyone heard of the Sony hack? Ok… I only like to link the account that I want to get money from. The workers have to run to the back to get cash and deposit a check … Ridiculous. At least give people the option to talk with a human that can actually give you cash and answer a question that a machine can’t. Is there some machine I can email a complaint to? An extra star for the people who do work there … They are very nice

The people at this branch are very friendly and helpful. It is a very small branch, but it is the most convenient location to my business.

After my last experience, I regret coming to this location… I even regret banking with Chase and I am seriously considering closing my accounts with them and sticking to Bank of America!
This is the closest Chase bank to me, a little inconvenient, but I like to make my deposits in person. The lines can get pretty long… they take forever to assist you.
It was my mistake for trusting the teller Mo H. I came with a deposit which I was about to count, but he insisted on using the machine to count the money. I asked him if it was accurate and he said 100% accurate. He ran the money through twice and we both saw the amount. Then he proceeded to hand the money to a teller in the back. (You can’t see what is going on back there.) After 30 minutes he comes out and says the amount is actually lower than the first 2 times he ran it through the machine. So basically some of my money disappeared and he couldn’t do anything. He said his manager would audit the teller’s cash and try to see if there’s a discrepancy. Seriously, how is a bank this unprofessional with people’s money? Anyway, they have yet to follow-​up with me. I’ve called the bank a few times and they have yet to respond… I would NOT recommend bringing your cash here and trusting the tellers with your money. A lot of mistakes are being made and they are not taking responsibility.

This branch will jerk you around and you’ll end up paying out of pocket even though they claim that they will «validate» your parking. The lobby is comparable to a bazaar in a third world country with no line and multiple people coming to ask me if I was helped, and trying to steer me towards their ATMs. I’m quite familiar with an ATM machine and if thats what I wanted to use, I wouldn’t be waiting in a lobby looking for some human interaction. If you have a cash transaction, they run off with your ID and ATM card into the back room, doing god know what. The branch manager is not at all accommodating and is quite frankly rude. I would recommend going to the other downtown locations, especially if you are looking to open new accounts. You’ve been warned!

I stopped into this branch on my lunch break today to talk to a banker about opening a new checking account. I’d been a Chase checking customer previously and decided I wanted to open an account again. I only waited about 2 minutes before speaking with Mo, an excellent banker that made the process very easy! The entire process took about 45 minutes, but I left with all of my account information, a debit card, and a few checks to get started. Mo even gave me a little info on opening up an IRA account.
The branch itself is fairly small, but feels more welcoming & less overwhelming than previous branches I’ve been in. I’d definitely recommend this branch to anyone!

I really think this is the way bank branches should go from now on, why the need for mega big spaces when you can accomplish virtually the same functions without all the wasted space. Theres one teller in an enclosed window, and three atm machines, and one outside customer service agent to help you with those atm machines. I mean most people don’t use banks for loan any more, they go thru mortgage brokers anyways, so banks should use this business model more. Thanks Chase for a great experience.

I had an excellent experience at this Chase branch location. I had lost my debit card and needed a replacement, and got a new plastic card within a few minutes. The rep. helping me was especially friendly and down-​to-​earth, and I really wish I knew his name to give him credit. Overall, an extremely pleasant experience!

This review is for this location only. If I could rate Chase bank itself, my review would vaccilate between 1 to 3 stars.
At this location though:
Great customer service! I needed to replace a lost/​stolen debit card and was in and out in less that five minutes! I couldn’t believe it. Everyone was so nice and helpful, especially Mo, the guy who helped print my new card. If you work in the area and need to get any banking done during your lunch hour, I’d highly recommend coming to this location. And then withdraw some cash and treat yourself to a mochi ice cream at the Japanese Village Plaza next door.

Nice branch but parking is a little difficult, but the helpfulness of the staff is better than most banks and there is rarely a line for service.

sometimes in life, couple cocktails in, we realize that somehow, in-​between flirting, catching up, and meeting new people, our card mysteriously vanishes.
then we wake up in a hot mess stupor and groan because we really should get this situation figured out, though we hate going to a bank and having them tell us we need to wait 3 – 5 business days.
well. here’s what happened:
I walked in, told them I lost/​misplaced my card, showed my ID, punched in my social security number into a fancy black clandestine seeking device, waited 1 minute, socialized and got to know the bankers there (they’re all smart, nice, and younger and seem to enjoy being there), got handed a new, shiny card with the same number, smiled, and got started with my day.
Chase is utilizing technology way ahead of every other bank out there. I can deposit up to $ 2,000 checks through my phone, receive a new card on the spot, and enjoy the bank experience.
like like like. thanks for starting my morning on an awesome way.

First of all I’m ecstatic that this branch opened in Little Tokyo! So close to home! I can now bike to my bank!
Secondly, I was completely confused to see a fully automated system with no teller when I deposited my checks. Luckily Mo B (If I got your name wrong I’m sorry) was working! He was very helpful and patient in helping me use this new system. I was pretty confused and in awe of how technology has progressed. So glad to have a helping hand!
The branch is clean, organized and has great customer service! The only negative is there is no parking lot. There is a loading zone directly across Chase (so if you have a friend you’re lucky). Street parking is available all around but it’s always hard to find a spot in Little Tokyo. Worst case scenario there are a number of parking garages around for a fee of course.
I use a bike to go to DTLA so I’ll be back for sure!

It seems like Chase has been expanding aggressively as of late… and they built up and opened this branch FAST.
I was not an existing Chase customer, but I am now that this new branch opened in Little Tokyo. The selling point of Chase in general was simply convenience — national bank located everywhere to access money anywhere anytime. The selling point of this branch, however, was its proximity to my home and my workplace. And in an area that already has 4 other banks in the immediate vicinity and more not much further out, it turns out that it has one additional competitive advantage: Saturday hours.
Yes, as far as I’m aware, this is the only bank in Little Tokyo open on Saturdays, from 9:00 am to 4:00 pm. Sold.
I went to the branch’s opening night party with complimentary snacks and talked to one of the bankers, but copped out in my noncommittal ways. I came back a week and a half later after doing my research to finally open an account, and he recognized me once he saw me. Perhaps you can have personal service at a big bank after all!
This branch does not have the traditional teller window; they have a basic ATM on the outside, and two super ATMs on the inside that allow you to self-​tell for most transactions. The ATM on the outside has a $ 500 transaction limit. The ones on the inside have a $ 2000 transaction limit during business hours and let you select the denominations of your bills. Up to three tellers are available in wait on the side to assist with other transactions, e.g. money orders and things you can’t do yourself at the super ATM. After hours, you can still access one of the super ATMs on the inside by swiping your card on the door, but it reverts to a $ 500 limit.
Apparently Chase is trying to roll out more new banks in this style. I don’t mind it myself as I actually like the relative anonymity of completing banking transactions through a ATM versus a banker when my business is relatively mundane, but I can see that more traditional folks may be turned off.
Opening special at this branch only through November 26 (tomorrow): Whether you’re a new or existing Chase customer and whether you already have a Chase savings account, you can earn a $ 125 bonus for opening a new savings and depositing $ 10K, leaving it there for 90 days, and then keeping the account open for at least 6 months. That equates to like a 5% basically risk-​free return on investment (you will get about nothing in interest after that, of course). Just saying. There’s a checking offer for new customers too, but you can find better offers for Chase online, even right now.

Yay! Finally an actual branch (& not ATM only, they are pretty much everywhere now) but it was nice to see a full serviced bank open in Little Tokyo :)
Confession, I only used Atm, but can’t wait to use their services, almost all of the Chase banks I’ve been to always deliver good, friendly & if not incredibly crowded, fast service. I will update as soon I have gone inside to do some banking services.